Human Resources Management

PHONE 703-***-****

EMAIL ********@*******.***

PROFESSIONAL SUMMARY

Master Degree holder in Human Resources with 15 years of HR experience in private and public sector in the United States, Netherlands, Belgium and Caspian Sea region.

-Proven strengths in designing, reviewing and interpreting HR Policies and Procedures, HR process optimization and IT solutions (SAP, PeopleSoft, SmartStream)

-Extensive experience in Organization Development, including but not limited to organization design, development of Job Descriptions and Job Interfaces, design and maintenance of corporate documentation, such as Financial Matrix of Authorities.

-Great knowledge and experience of working in client services ( with internal and external clients), providing support, troubleshooting, helping to understand and apply rules and policies, ensuring compliance with organization’s procedures.

-Recognized for change management initiatives, including development and delivery of training materials, training sessions, webinars, presentations and information resources for HR community and managers across the organization.

-Extremely adaptable, fast learner with collaborative work style. Demonstrated competency in coaching, and development of employees. PHR certification.

PROFESSIONAL EXPERIENCE

The World Bank Group

Washington, DC

Business Process Analyst, HR Shared Services Ops Consultant, HR Service Delivery Team

Mar 2013- Present

Mar 2011- Mar 2013

Lead one of the work stream for employee and manager self-service during PeopleSoft reimplementation Project, resulted in successful launching of the new in-house application for organization with 12K staff across the world;

Revised and streamlined multiple HR processes with the purpose of harmonization and simplification, ensuring alignment with existing policies and staff rules;

Created complete set of documentation for the full cycle HR system reimplementation project, used by developers to create the new HR self-service application. ;

Played one of the leading roles in change management phase by designing and delivering training modules; creating online documentation and video materials for users.

Continuously consulted all client groups on use of self-service modules in compliance with organizational policies.

Advised client groups on organization processes, staff rules and policies.

Act as change management agent by designing communication and delivering and facilitating ongoing training activities.

Participated in development of HR Competencies model to ensure their applicability and alignment with organization’s core competencies;

Planned, designed and delivered HR Conference for the World Bank Group HR.

The World Bank Group

Washington, DC

Consultant, Human Resources, Talent Search and Partnership Group

Jan 2010 – Mar 2011

As a member of Recruiting team, facilitated World Bank's Talent search and development program;

Identified candidates, aligned with World Bank leadership to match them to appropriate development opportunities and facilitated alignment with sponsor states;

Collaborated with government representatives to ensure effective deployment upon completion of program;

Counseled and consulted program participants throughout their assignments.

SAPPI Europe

Brussels, Belgium

HR and Business Processes Advisor

Jul 2007 – Jul 2008

As part of Recruiting Strategy development team, designed product branding approach aimed to increase talent acquisition rates at Belgian, Dutch and Austria affiliates.

Rolled out self-service application in Brussels head office; led implementation in other European locations (including design and delivery of training, process documentation, development of user manuals.

Collaborated with IT teams to improve existing functionality and developing future IT solutions for HR.

Designed and delivered training to users, created user guides and instructions.

Agip KCO, ENI

Hague, Netherlands

Senior Organizational Development Advisor

HR and Information Systems Advisor, HR Officer

Nov 2000 – Jul 2007

In collaboration with subject matter experts, developed recommendations and supported implementation of large scale organizational structure change due to Kashagan operator change in Caspian region operations;

Led development and roll-out of the performance appraisal framework, coaching and advising managers throughout the exercise, led the execution approach and results stewardship;

Re-designed HR policies and procedures in alignment with the new business priorities and organizational structure. Provided advise and interpretation on the policies and staff rules to clients.

Contributed to the development of the staffing strategy for the expansion in Caspian region operations. Led the effort to design the new set of Job descriptions for the developing branch of the organization;

As part of Caspian Operations Transition team, in collaboration with PricewaterhouseCoopers consultants participated in project-wide staffing assessment, participated in various aspects of change management, provided input into the communication efforts;

Served as a point-of-contact for IT on the design of new HR reporting system, and successfully rolled it out to all HR users;

Led training plan development and execution;

As part of the change management effort, interviewed managers and employees of the organization with the purpose to collect feedback on potential improvements;

Developed, maintained and adjusted Corporate Manual of Financial Authorities;

Supervised 3 employees

ADDITIONAL ACTIVITIES:

Member of Exam Development Panel for HR Certification Institute, USA. Volunteer in HRCI projects aimed at developing exam materials for HR professionals seeking certification ( 2010- 2014).

SHRM member.

EDUCATION:

Master of Science, Human Resources Management, University of Manchester, UK (Graduated 2000)

Bachelor of Arts, Russian Literature, Baku State University, Azerbaijan (Graduated 1992)

CERTIFICATIONS:

Professional in Human Resources (PHR) (May 2010), recertified until May 2016.

Certificate of HR Management Program, George Mason’s University, Arlington, VA (December 2009)

IT SKILLS:

Microsoft Office Applications (Excel, Word, PowerPoint, Project, Visio), PeopleSoft, SAP for Human Capital Management, SmartStream, experience with Cognos Reporting and Cognos Impromptu.

LANGUAGES: Russian (native), English (fluent)

Contact this candidate