Customer Service Sales Representative
Resume:
Carol Sehlke
Spring, Texas 77373
*******@*******.***
Career Objective
Utilization of current skills to contribute to the success of an organization and expand knowledge through career advancement with a progressive company. PREVIOUS EMPLOYMENT
Customer Service Representative 4/2011- present
Certified TABC Bartender – Spring Tavern – Spring, TX Responsibilities:
o Daily check in of inventory and security of premises o Customer Service with clientele and vendors
o Direct communication with ownership of daily numbers and market trends of product selection
o Administering the beverage laws daily and education on new laws released by TABC o Utilization of the POS system
Office Manager/Administrative Supervisor 8/2009 to 4/2011. Riverway Services LLC- Houston, TX
Responsibilities:
o Internal and external customer service through addressing outstanding issue with customers
o Utilization of accounts payable and accounts receivable accounting software for daily transaction logging.
o Updating and approving payroll for the office personnel o Utilization of Microsoft Outlook to schedule appointments and communicate with all company personnel
o File data management – developed filing system for office and improved existing process Risk Credit Analyst & Special Investigator 11/2006 to 3/2009 Merchants Choice Card Systems for Woodforest Bank
Woodlands, TX
Responsibilities:
o Customer screening via phone and in person to prevent any potential loss form fraudulent actions
o Analysis of customer financial statements that may indicate the possibility of identity theft or fraudulent information provided by customer
o Analysis of existing vendor accounts to detect any fraudulent activity from data that is inconsistent with normal activity
Administrative Assistant 03/2005 to 11/2006
Greystar EIG, LLP - Houston, TX
Responsibilities:
o Maintaining HR employee files. Confidential information. o Utilization of the Payroll System to identify and submit time o Inventory control function with logs and ordering o Reviewing, gathering and submitting expense reports for approval o Utilization of computing systems for office correspondence Loss Prevention Investigator 02/1999 to 02/ 2005
Retriever Payment Systems - Houston, TX
Positions:
o Customer Service Agent – call center environment – 1 year o Promoted to Risk Analysis supervisor after one year. – 3 years o Loss Prevention Investigator – 2 years
OTHER WORK EXPERIENCE
o Retail – Sales Representative – 2 years.
o Merchandise Coordinator – 3 years
o Store Manager – 6 years
o Sales Associate – 5+ years
EDUCATION
o High School Diploma – Beech Grove, Indiana
o Some College – North Central Technical College, Mansfield, Ohio SKILLS
o Basic computer skills – various programs
o Basic skills with all office equipment
o QuickBooks
o Type 50-60 wpm
o Notary – commission expires 2018
o TABC certified
REFERENCES AVAILABLE UPON REQUEST
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