Carol Sehlke

***** ******** *****

Spring, Texas 77373

281-***-****

acwm4l@r.postjobfree.com

Career Objective

Utilization of current skills to contribute to the success of an organization and expand knowledge through career advancement with a progressive company. PREVIOUS EMPLOYMENT

Customer Service Representative 4/2011- present

Certified TABC Bartender – Spring Tavern – Spring, TX Responsibilities:

o Daily check in of inventory and security of premises o Customer Service with clientele and vendors

o Direct communication with ownership of daily numbers and market trends of product selection

o Administering the beverage laws daily and education on new laws released by TABC o Utilization of the POS system

Office Manager/Administrative Supervisor 8/2009 to 4/2011. Riverway Services LLC- Houston, TX

Responsibilities:

o Internal and external customer service through addressing outstanding issue with customers

o Utilization of accounts payable and accounts receivable accounting software for daily transaction logging.

o Updating and approving payroll for the office personnel o Utilization of Microsoft Outlook to schedule appointments and communicate with all company personnel

o File data management – developed filing system for office and improved existing process Risk Credit Analyst & Special Investigator 11/2006 to 3/2009 Merchants Choice Card Systems for Woodforest Bank

Woodlands, TX

Responsibilities:

o Customer screening via phone and in person to prevent any potential loss form fraudulent actions

o Analysis of customer financial statements that may indicate the possibility of identity theft or fraudulent information provided by customer

o Analysis of existing vendor accounts to detect any fraudulent activity from data that is inconsistent with normal activity

Administrative Assistant 03/2005 to 11/2006

Greystar EIG, LLP - Houston, TX

Responsibilities:

o Maintaining HR employee files. Confidential information. o Utilization of the Payroll System to identify and submit time o Inventory control function with logs and ordering o Reviewing, gathering and submitting expense reports for approval o Utilization of computing systems for office correspondence Loss Prevention Investigator 02/1999 to 02/ 2005

Retriever Payment Systems - Houston, TX

Positions:

o Customer Service Agent – call center environment – 1 year o Promoted to Risk Analysis supervisor after one year. – 3 years o Loss Prevention Investigator – 2 years

OTHER WORK EXPERIENCE

o Retail – Sales Representative – 2 years.

o Merchandise Coordinator – 3 years

o Store Manager – 6 years

o Sales Associate – 5+ years

EDUCATION

o High School Diploma – Beech Grove, Indiana

o Some College – North Central Technical College, Mansfield, Ohio SKILLS

o Basic computer skills – various programs

o Basic skills with all office equipment

o QuickBooks

o Type 50-60 wpm

o Notary – commission expires 2018

o TABC certified

REFERENCES AVAILABLE UPON REQUEST

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