June **** to Current

April **** to June ****

January 2010 to August 2012

June 2009 to September 2009

February 2008 to June 2009

Michael Laspino

Experienced Hospitality Professional

A positive, competent and professional individual skilled in basic hotel operations and management. Strongly committed to providing an enjoyable guest experience and maintaining a high level of customer satisfaction and retention, through exceptional customer service and guest relations. Areas of Expertise

In-depth knowledge of the hotel,

hospitality and service oriented industries

Supervise and manage all aspects of the

front office; performs daily monitoring of

rooms inventory, rate and plan availability

Improve service by communicating and

assisting individuals to understand guests

needs, providing guidance, feedback and

individual coaching when needed

Maintaining positive attitude and to

establish structure and discipline in a

department when necessary

Ensure compliance with all front office

policies, standards and procedures

Anticipating needs as much as possible to

minimize guest complaints and

inconveniences

Professional contact with all other

departments to make sure that hotel

services are coordinated to provide the best

in guest/employee satisfaction

Collaborate with the Front Office Manager

on ways to continually improve

department's service

Professional Experience

In Massa Bronzo Inc. dba ZZ/Yogi Auto parts

Sales Manager

Oakton, VA

Ensure high level of quality service is provided to all customers Analyze operations and provide technical assistance to employees Monitor and supervise daily reports

Develop sales promotions

Supervise stock order procedures

Coldwell Banker Residential Brokerage

Realtor

Potomac, MD

Assisted people to buy, sell, or rent property

Elite Contracting Solutions

Office Manager

Baltimore, MD

Assisted with all accounts payable/accounts receivable and banking needs Compiled all data necessary for insurance renewals Composed all contracts required for construction projects Maintained human resource employee files, project files, and all office correspondence Wrote purchase orders and placed orders for materials and equipment My Cell - Verizon Distributor

Store Manager/Sales

Baltimore, MD

Maintained required knowledge of all mobile products for and by Verizon Handled sales of cell phones and cell phone activation plans Sold accessories for cell phones

Assisted in fixing cell phones with minor issues

Handled all customer service issues

Vitamin Shoppe

Assistant Store Manager

Gaithersburg, MD

Management/Cashier/stock duties

Maintained required knowledge and information of products Assisted in the scheduling of employees

www.linkedin.com/in/mlaspino, Arlington, VA 22202 - 240-***-**** (C) - acwm41@r.postjobfree.com June 2007 to February 2008

November 2004 to September 2006

July 2001 to May 2005

July 2001 to November 2004

September 1998 to September 1999

August 1996 to July 1998

Responsible for monthly store blueprints

Handled proper rotation of products to prevent losses due to expired products Washington Plaza Hotel

Assistant Front Office Manager

Washington, DC

Assisted Front Office Manager in all front office tasks Led and managed all sections of the front office department in order to ensure the highest standards

Monitored the front office employees to make sure all guests receive prompt and personal recognition

Handled front desk operations including guest registration, room assignment and check-out procedures

Managed and worked AM, PM and audit shifts

Space Adventures

Director of Special Operations

Vienna, VA

Office management

Assisted CEO and Administrative Assistant in various tasks and projects Acted as or arranged transportation for company clientele Handled office travel arrangements

GNC

Weekend Store Manager

Germantown, MD

Management/Cashier/stock

Maintained required knowledge and information of products Sales and customer service

Wells Fargo Home Mortgage

New Loans Data Integrity Representative

Frederick, MD

Customer service

Verified and updated customer information and loans Worked together with various taxing authorities throughout the USA Cyntergy

Analyst 1

Gaithersburg, MD

Help desk/computer support for hotel computer systems Trouble shooting hotel computer systems

Customer service/call center

Hampton Inn

Assistant Guest Service Manager

Germantown, MD

Provided exceptional customer/guest service

Managed front desk staff and Bellmen

Handled guest relations and problem solving

Checked guests in and out and handled reservations Supervised and worked AM, PM and audit shifts, as well as manager on duty Education

Montgomery College

Associate of Arts: Architecture and Construction Management Rockville, MD, USA

Did not complete/graduate program

Contact this candidate