Hotel Assistant Front Office Manager/Supervisor
Resume:
June **** to Current
January 2010 to August 2012
June 2009 to September 2009
February 2008 to June 2009
Michael Laspino
Experienced Hospitality Professional
A positive, competent and professional individual skilled in basic hotel operations and management. Strongly committed to providing an enjoyable guest experience and maintaining a high level of customer satisfaction and retention, through exceptional customer service and guest relations. Areas of Expertise
In-depth knowledge of the hotel,
hospitality and service oriented industries
Supervise and manage all aspects of the
front office; performs daily monitoring of
rooms inventory, rate and plan availability
Improve service by communicating and
assisting individuals to understand guests
needs, providing guidance, feedback and
individual coaching when needed
Maintaining positive attitude and to
establish structure and discipline in a
department when necessary
Ensure compliance with all front office
policies, standards and procedures
Anticipating needs as much as possible to
minimize guest complaints and
inconveniences
Professional contact with all other
departments to make sure that hotel
services are coordinated to provide the best
in guest/employee satisfaction
Collaborate with the Front Office Manager
on ways to continually improve
department's service
Professional Experience
In Massa Bronzo Inc. dba ZZ/Yogi Auto parts
Sales Manager
Oakton, VA
Ensure high level of quality service is provided to all customers Analyze operations and provide technical assistance to employees Monitor and supervise daily reports
Develop sales promotions
Supervise stock order procedures
Coldwell Banker Residential Brokerage
Realtor
Potomac, MD
Assisted people to buy, sell, or rent property
Elite Contracting Solutions
Office Manager
Baltimore, MD
Assisted with all accounts payable/accounts receivable and banking needs Compiled all data necessary for insurance renewals Composed all contracts required for construction projects Maintained human resource employee files, project files, and all office correspondence Wrote purchase orders and placed orders for materials and equipment My Cell - Verizon Distributor
Store Manager/Sales
Baltimore, MD
Maintained required knowledge of all mobile products for and by Verizon Handled sales of cell phones and cell phone activation plans Sold accessories for cell phones
Assisted in fixing cell phones with minor issues
Handled all customer service issues
Vitamin Shoppe
Assistant Store Manager
Gaithersburg, MD
Management/Cashier/stock duties
Maintained required knowledge and information of products Assisted in the scheduling of employees
www.linkedin.com/in/mlaspino, Arlington, VA 22202 - 240-***-**** (C) - ********@*****.*** June 2007 to February 2008
November 2004 to September 2006
July 2001 to May 2005
July 2001 to November 2004
September 1998 to September 1999
August 1996 to July 1998
Responsible for monthly store blueprints
Handled proper rotation of products to prevent losses due to expired products Washington Plaza Hotel
Assistant Front Office Manager
Washington, DC
Assisted Front Office Manager in all front office tasks Led and managed all sections of the front office department in order to ensure the highest standards
Monitored the front office employees to make sure all guests receive prompt and personal recognition
Handled front desk operations including guest registration, room assignment and check-out procedures
Managed and worked AM, PM and audit shifts
Space Adventures
Director of Special Operations
Vienna, VA
Office management
Assisted CEO and Administrative Assistant in various tasks and projects Acted as or arranged transportation for company clientele Handled office travel arrangements
GNC
Weekend Store Manager
Germantown, MD
Management/Cashier/stock
Maintained required knowledge and information of products Sales and customer service
Wells Fargo Home Mortgage
New Loans Data Integrity Representative
Frederick, MD
Customer service
Verified and updated customer information and loans Worked together with various taxing authorities throughout the USA Cyntergy
Analyst 1
Gaithersburg, MD
Help desk/computer support for hotel computer systems Trouble shooting hotel computer systems
Customer service/call center
Hampton Inn
Assistant Guest Service Manager
Germantown, MD
Provided exceptional customer/guest service
Managed front desk staff and Bellmen
Handled guest relations and problem solving
Checked guests in and out and handled reservations Supervised and worked AM, PM and audit shifts, as well as manager on duty Education
Montgomery College
Associate of Arts: Architecture and Construction Management Rockville, MD, USA
Did not complete/graduate program
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