Customer Service Inventory Control
Resume:
Kevin R Moats
Canton, Ohio, 44705
**********@*****.***
PROFESSIONAL EXPERIENCE
Warehouse Supervisor 1/2016 - present
US Foods - 8000 Bavaria Road - Twinsburg, OH 44087
Prepare daily inbound schedule for US Foods. Develop and implement daily Schedule for warehouse activities for entire operations to meet productivity standards in an efficient and timely manner. Manage customer orders; communicate closely with sales department and customer service to ensure customer satisfaction. Partner with purchasing department to ensure that inbound products are received in excellent quality condition to meet food safety standards. Daily supervision and mentoring to warehouse employees in order to work in a safe environment as well as company SOP’s and productivity standards to maintain quality services. Record and document receiving descrepancies to maintain an accurate inventory. Provide all documentation for employee performance levels and attendance policies.
Operations Coordinator Sr. 1/2014 - 1/2016
US Foods - 8000 Bavaria Road - Twinsburg, OH 44087
Assisted Warehouse Manager in communicating expectations to a team of 36 employees and in planning their daily activities. Directly supervises warehouse activities of 16 Lift Truck Operators engaged in receiving, storing, and shipping finished goods in a timely, safe and efficient manner. Coordinated and supervised the daily and weekly activities that occurred within assigned area of the location/operation. Organized and maintained program called slot optimizer to improve operations productivity and reduce injury. Reviewed weekly velocity reports and reported slotting effectiveness to company staff.
Inventory Control Supervisor 7/99 - 1/2014
Alliant/USFoodService/US Foods - 8000 Bavaria Road - Twinsburg, OH 44087
Managed the cycle counts and driver check in processes to verify customer credits on returned or refused items. Run and monitor reports to review in weekly shrink meetings with company staff. Furthermore, set goals for inventory team to instill improvement of inventory control.
Inventory Control Coordinator 8/97 - 7/99
Alliant Food Services - 8000 Bavaria Road - Twinsburg, OH 44087
Performed daily cycle counts of 8600 line items and researched inventory variances to maintain inventory accuracy as well as establish a customer service level at 99.8%. Performed this process for 8600 line items per quarter. Additionally, includes reporting and documenting areas of inventory loss by communicating with multiple departments. Additional duties included driver check in on customer refused or returned items on driver delivery routes.
Order Selector/Forklift Operator 6/93 - 8/97
Kraft Food Service - 8000 Bavaria Road - Twinsburg, OH 44087
Selected orders with electric pallet jacks accurately at a company standard of 110 cases per hour. Placed items on pallets in route order for timely delivery service. Operated reach trucks (forklifts) to replenish slots to accommodate order selectors. Additionally loaded trucks in stop order for delivery drivers.
SPECIAL SKILLS
Calculated and effectively communicated staffing requirements across multiple shifts on a daily basis.
Conducted daily food safety audits on outbound customer shipments to ensure quality and accuracy.
Managed and monitored various KPI's to ensure the facility was meeting its goals.
Trained, coached and disciplined my team to ensure their compliance with all company policies.
Drove a team to achieve company initiatives and achieve a high level of productivity.
Proficient in the use of Outlook, Word, Excel, and Access data bases.
Operated various powered equipment like electric pallet jacks and forklifts
Increased employee retention by establishing an effective mentorship, training and orientation program.
Spearheaded a Safety Committee that was successful in eliminating work related injuries and workman compensation claims.
Able to instill vision to achieve company goals and surpass production expectations while maintaining quality, safety, and customer service integrity through total quality management.
Proactive leadership and labor management led to reduced labor cost
Primarily responsible for the on boarding process and lift truck certification for all new hires.
Currently oversee a staff of 36 full-time employees and 17 temporary employees, provide monthly coaching and annual reviews
Maintained daily operation logs compiling error correction orders where needed.
Orchestrated and performed multiple audits I
Ensured the associates have proper access to the necessary tools to perform their assigned duties and that tools are routinely inspected and maintained.
Participated in continuous improvement activities as part of the site management team and ensured company policies are followed.
Maintained excellent relationship with Union leadership
Achievements
Finance associate award
Safety awards - never been recorded as having an unsafe incident in 23 years
Attendance Awards received every year for 23 years.
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