Management Product Development

RESUME: DONALD OPPERMAN

Professional Profile Summary:

I successfully deliver technology, IT, CIO, CTO and product development / management for world-class companies, teams, products and services. This is achieved through development and team leadership of IT technology products and services, cloud services, applications and hardware / mobility products, mobility apps, programs and projects. My leadership has been for teams from 10 to 1,000; from entrepreneurial companies, to large-scale enterprise or global companies.

I am responsible, over my 15+ year career, for the successful development, management, launch, growth, sales, revenues and profits of multiple product-lines totaling from tens- to hundreds of millions, or billions of dollars annually in client companies.

My value to your company drives successful innovation, requirements, development, test, launch with resultant sales, profits & ROI/IRR

Core Competencies:

CIO / CTO Management

ISO / VP Cyber Security

Technology and IT development

Cloud services development / deployment

Mobile Development

Product Development / Management

Software / firmware development

QA / test management / Agile Scrum

Financial IT / Technology development

Internet IT / Technology development

Hospitality IT / Technology development

Healthcare IT / Technology development

Program / project / PMO management

IEEE senior member

PMI (Project Management Inst.) member

AIPMM member in product innovation

Certified Pragmatic Marketing alumni

Agile Alliance member

WORK EXPERIENCE & ACCOMPLISHMENTS

Aotearoa International 2009 – Present

Company: Role: Chief Information Officer and VP of Engineering and Cyber Security

Private, consulting services company providing technology solutions to offices of the CTO, CIO, CISO, architecture, product software and systems / IT to USA finance, healthcare, hospitality, Utility and Internet Technology companies and clients.

Achievements and Value:

Clients: Multi-year programs / projects at Comcast ($25 M), Disney ($36M), Intelity ($3 M), OUC ($30 M), MTI ($10 M) and i-Rongo

Technologies and Product Development:

Software solutions for Disney IT / CIO / CTO / CISO, Revenue Management, Food and Beverage, Cruise Lines, Vacation Club and, Resorts

Software solutions for Darden IT / Cyber Security / CTO, Food and Beverage, and Intelity resort back-office and APIs and front-ends

Infrastructure, networking, back-office application solutions for Comcast customers / strategic partners, and Bright House

Development of 14 complex, large-scale billing, financial, configuration, CRM, sales and other Comcast back-office software systems

Led enterprise requirements, development and program management teams for mobility and entertainment / media software solutions

Developed reference architecture presentation, business, common, security and other services code blocks, scaffolds and prescriptions

Leveraged AWS, Rackspace, .NET, SQL Server, Oracle, MySQL, Hadoop, HTML, CSS, Web Services, Java / Android and Apple iOS (iPhone and iPad, AppleWatch, AppleTV, Samsung SmartTV) development on Linux, Unix, Mac, Windows and Amazon AWS / EC2 platforms

Revenues: Generated tens of millions to billions of dollars of revenue streams for new or incremental technologies or products for clients

Profits and ROI: Led net income profitability from budgeted third- to the first-year with client technology and development successes

Budgets: Managed product development, engineering, test and technology team / expense budgets to $25M & capital budgets to $100 M

Teams:

Leadership of technology teams including business, technology offices, product management; technology development, office of the CTO, R&D, Test, Release Management;, Sustainment; Technology Support and Services

Managed teams ranging in size from 10 to 200-person USA teams and up to 800-person off-shore teams in India, Europe & Americas

Led enterprise requirements, development and program management teams for mobility and entertainment / media software solutions

Developed overall wireless SMB and enterprise product development architecture and technology reference

Communication: To executives and customers at AT&T, Bright House, Comcast, Darden, Disney, GotChosen, Intelity, MTI, OUC and Sprint

Customers:

US hedge & equity funds. Convergys Billing and Card Payments. Disney office of CTO / CIO, Back-Office Applications, Web and Mobility apps, Vacation Club, Cruise Lines, Lodging, Food and Beverage, Revenue Management, Health and Safety; Darden IT and Cyber Security; Intelity hospitality mobility solutions; Comcast Business Solutions; Sprint wireless; AT&T wireless; OUC Power / Water Utility, i-Rongo Medi-Soft.

Responsibilities:

Managed and led: CTO / CIO Technology office, technology initiatives, R&D initiatives, product strategy and management teams, product and system requirements teams, product / technology development, test and program management teams and team leadership.

Developed: Executive business plans; financial plans; product roadmaps; technology roadmaps; technology architecture; product-lines & launches.

Budget and Teams: Developed and managed engineering and technology / IT budgets. From $2M to $36M personnel and expense budgets, and up to $100M capital budgets.

Technology / Developed: Centered around CRM such as Salesforce, Data Mining and Analytics with CPLEX, Gurobi, SAS, SPSS and Amazon; and back-office integration with mobile technologies from Apple and Google. User-centric stories; use-cases; Agile Scrum / Kanban development product owner; portfolio planning and management, product backlog, program and project management including scope, business analysis, context diagrams, requirements, detailed project plans, life-cycle management, product- and team budgets, hiring, team development and leadership, team mentoring and training.

See Resume Supplement for additional technology areas, skills and experience.

Aotearoa customers: Walt Disney Parks and Resorts; Darden Restaurants; Orion Technology Services

Systems Engineering; Offices of CIO / CTO / CSO; – Data Mining and Analytics; Reference Architecture; Back-Office Applications development; Cyber Security – interview me for more details.

Achievements and Value:

Took over 350 M resort room inquiries and then used analytical / statistical software to make best-room allocation choices

Led the room management software program at Disney Resorts to drive 3 M room choices down to the best 3 K room turns per night

Developed product strategy and six-year roadmap to take this software and use for DisneyLand, Disney Paris, Disney Shanghai and Cruise Lines

Created mobile software front-end to back-end data storage, analytics and dashboard / visualization with Splunk for Disney restaurant chefs

Analyzed over 2 B daily call detail records for assimilation to billing software for AT&T Wireless (25 M customers) and China Unicom (180 M )

Managed 67 M daily payment card and security vulnerability data for the Darden Restaurant board of directors and Finance audit team

Aotearoa customer: MTI Financial and Educational Services

Head of Innovation, IT, PMO, Product Owners, Product Development, and SQA

Company: Private, financial educational services and software company selling to global consumers and business.

Achievements and Value:

Hired and mentored a team of 15 senior Web, Charting and Amazon developers, UI / UX, Product Owner and SQA in less than 3 months

Developed new, highly scalable (50 K transactions / sec.) lead generation and message forwarding to Salesforce CRM integration in 5 months

In three months of development we globally launched a new web site including support for e-Commerce and secure customer portals for our hundreds of thousands of customers and over 50,000 annual webinar training clients

e-Commerce site resulted in $300 K of incremental revenue and development pay-back-period of less than three months

Successfully launched and grew sales of a SaaS financial charting, decision-management and integrated software product on .NET / C# and Amazon Cloud Service (EC-2, S3, Route 53, Glacier) product after two years of outsourced development and testing in the Ukraine

Over laid across these product-lines was a mobile strategy and implementation of Apple iOS and Google Android mobile apps and APIs / SDKs

Aotearoa customer: GotChosen, Inc.

CIO / CTO and VP of Product Strategy, Development, SQA / Test and IT Technologies

Company: Private, social media, e-publishing and advertising software / services business selling to global media, publisher and advertising sectors.

Achievements and Value:

Hired and directed teams of one product owner / manager; thirty developers; five designers / UI / UX; three SQA and three IT / SysAdmins.

In six months of development, globally launched Alpha and the Beta for three product-lines to consumers, publishers and advertisers partners

Over-laid across these product-lines was a mobile strategy and implementation of Apple iOS and Google Android mobile apps and APIs / SDKs

Successful delivery via the use of Agile Scrum / Kanban process methodology using Atlassian Jira, Bamboo and Confluence to then leverage Git / GitHub for PHP / Symfony 2 development and Node.js back-end and Angular.js front-end single-page, responsive web-page applications

Successfully leveraged Apple IDE for iOS SDK with Objective C / Swift; Android SDK and Java development; Amazon EC2, S3, Route 53, CloudFront, Management Portal, … ; GitHub; Selenium Automated testing; and VMware on iPad, Mac, Linux and Windows platforms

Aotearoa customer: Intelity

Office of the CIO / CTO for IT, Mobile and Product Development, QA, Cloud Services, Sustainment and PMO

Company: Private, hospitality software / services business selling to global hotel, resort and timeshare companies including largest company, Four Seasons. GPS and Location-Based Services on Apple, Android and proprietary mobile tablets, phones, laptops and computers

Achievements and Value:

In less than six months of development we globally launched Apple iPad mobile hospitality apps. for iPad, iPhone and Android devices

Successful sales to USA, Canada, Mexico, Argentina, Australia, Europe, Asia, Switzerland & Russia, …

Aotearoa customer: i-Rongo Medi-Soft

CIO / CTO of IT, Product Development, Product Management, QA, Cloud Services, Sustainment and PMO

Company: Private, medical software / services business selling to global healthcare professionals and consumers.

Achievements and Value:

In less than six months of development we globally launched Apple iPad mobile medical apps.

Successful sales to USA, Canada, Mexico, Argentina, Australia, Europe, Asia, Switzerland & Russia, …

Successful use of Agile Scrum and use of Apple IDE for iOS SDK with Objective C; Android SDK and Java development

Amazon EC2; Subversion Server / Bug Tracker; and VMware on iPad, Mac, Linux and Windows platforms for product development and launch

Bright House Networks 2004 – 2009

Senior Director of Product Development / IT / Product and PMO Management

Company: $3 B + private USA company in entertainment, hospitality, news, advertising, communications, Internet segments.

Responsibilities: Managed the division’s product technology development initiatives and teams. I provided product innovation leadership for additional teams including PMO, test, technical writing, IT, call center and operations teams of 30 directs and 1,000 in-direct reports. I led and managed cross-functional teams to deliver new product innovations to market for consumer and business customers and managed IT / Cyber security teams.

Achievements and Value:

Developed eight product-lines to market launch and growth, in less than six years, with $2 B in current revenues

Achieved J.D. Powers ‘Best Product in SE-USA’ consecutively for over five years from 2005 to 2009

Our team’s success led the division president to add five additional teams under my leadership – PMO, test, technical writing, IT & Ops.

Responsible for technology product development and profit for 60% of the division’s overall annual $1.2 B sales revenues

Key single product-line surpassed $500 M in revenues over six years with 850% increase in year-over-year sales

Increased gross margins to over 68%; and, net operating income profit over 50% with development and IT / operational innovations

Convergys 2002 – 2003

Senior Product-Line / Development Manager

Company: $2 B + public company in call center, HR outsourcing, and billing / financial software leader with 50,000 global employees.

Achievements and Value:

Drove over $50 M in annual revenues, profitability for our global financial product-line and $7 M R&D

Led new billing / payment-settlement and Wi-Fi teams and business strategy, products and budgets

Secured world-class clients including AT&T, Sprint, Brazilian Tel., China Unicom, and Orange

Crescent Networks 2000 – 2002

Director IT, PMO, Product Management, Software Development, Firmware Development and QA / Test

Company: Private, venture-funded company in global Internet hardware and software virtual routing platform market.

Achievements and Value:

Assisted CEO and executive team in investment fund-raising $120 M in venture capital

Helped lead sales in securing several customers in the USA and Europe for our first and second product releases

Successfully launched first and second releases of product to market; and, managed $5 M annual R&D budget

Nortel Networks acquired Bay Networks / Enterasys 1993 – 2000; …

Interview me for more details. Global IT / product-line support with $1 B in annual revenue and global development team of 1,000

EDUCATION / CERTIFICATIONS / KEY TRAINING

Master of Computer Science classes. West Virginia University, USA.

Master of Science, Business Management & Finance / Economics. Washington State University, USA.

Bachelor’s Degree in Business Management & Science. Canterbury University, NEW ZEALAND.

Certified Scrum Product Owner. Agile Alliance; February 2015.

Disney Certified Agilist Product Owner / Scrum Master. Disney University; July 2015.

Disney / VersionOne Agile Scrum / Kanban Product Owner / Scrum Master. Disney University; July 2015.

Certified Product Manager. Pragmatic Marketing Alliance; April 2002.

Member of the Project Management Institute (PMI) Scrum Product Owner. Current.

IEEE Member. Institute of Electronic and Electrical Engineers; Current.

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