Manager Sales
Resume:
Howard L. Brown Jr.
Wilmington, NC 28411
**************@*****.***
Education
BA Degree University of North Carolina Wilmington
Major: Sociology/Social Work
Special Emphasis on Gerontology
Minor Concentration: Musical Performance
Current Employment
Holiday Retirement 6/14 - Current
Lake Shore Commons Retirement Community
1402 Hospital Plaza Drive
Wilmington, NC 28401
Community Manager Michael Lambrix, General Manager
Responsible for all aspects of management for 121 unit Holiday Retirement Community
Specialize in Sales and Marketing
Resident Retention, enrichment, satisfaction
Service Champ: Obtain referrals, negotiate Rent Increases, promote Rate Lock
Serve as one of two Lead Managers on the Management Team for Lake Shore Commons
Negotiate rental agreements and execute all related lease documentation
Hiring and supervision of Associates for the Community
Conduct tours of Community for potential residents and their Influencers
Budget Management
Work with fellow Lead Manager to meet NOI and achieve budget objectives
Develop strategies and methods to enhance Resident and Associate satisfaction and increase retention
Holiday Retirement 4/11 – 6/14
Lake Shore Commons Retirement Community
1402 Hospital Plaza Drive
Wilmington, NC 28401 Jennifer Montero, Regional Director
Community Sales Leader
Manage Sales and Marketing Program for 121 unit Senior Retirement Community. Ensure sales staff meets weekly goals. Conduct Sales Team meetings
Provide training for newly hired Community Sales Leaders within the Eastern Region and serve as a CSL Mentor
Plan and Implement publicity and marketing program, develop marketing materials and strategies
Develop relationships within community to promote Lake Shore Commons and attract new residents
Recruit prospective residents and Influencers
Conduct tours of Community for potential residents and their Influencers
Within set guidelines offer appropriate incentives and discounts to close a sale with a prospective resident
Adhere to corporate guidelines and policies, utilizing sales strategies and particular promotional materials including “Touchpoints” sales approach
Maintain quotas as required, submit reports, conduct Comparison Shops of neighboring facilities
Budget management for marketing department
Event Planning targeting potential residents and their Influencers
Candles Etc. 09/2001 – 04/2011
25 Market Street
Wilmington, NC 28401 910-***-**** Michael Lambrix
Co-Owner
All aspects of business management including aggressive marketing program
Trained and Supervised Staff on techniques to drive sales volume
Customer Sales and Service
Established “The Old Wilmington Candle Company” product line produced in house which grew 600% in the first two years of operation
Accounting, Payroll, Quarterly and Annual Tax Preparation
Managed Business IT system and Social Media
Recruitment, screening and hiring of employees.
New Hanover County Department of Aging 1985-2001
2222 South College Road
Wilmington, NC 28403
Program Director –Grant Manager
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Established relationships with community agencies for the purpose of recruitment of Senior Citizens to serve in over 60 Volunteer programs
Traveling throughout the region for the purpose of recruitment and education.
Hiring, Supervision and Training of Program Coordinators and Support Staff.
Responsible for Outcome Based Reporting and Program management
Development and supervision of Marketing and Public Relations programs
Customer Service, Conflict Resolution
Processing monthly payroll and stipend requests for staff and volunteers and Human Resources management
Planning and implementing Recognition Activities for staff and volunteers
Member of New Hanover County Emergency Management Team. Developed and implemented protocol for facility preparedness (Hurricane, other natural disaster or emergency situations)
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