Manager Customer Service

ADAM DAME

***** ******** **, *******, ** *****

Home: 574-***-**** • Cellular: 574-***-**** • ********@*****.***

Results focused management professional

Dedicated; organizational manager with track record of assuming positions of increased responsibility. Background includes Management experience within Operations for shipping, receiving, inventory, purchasing, logistics and P&L. Proven leadership skills for exceeding company objectives with a combination of lean operating methods, renewed employee retention programs and continuous improvement through both strategic and tactical planning. Experience in implementing warehouse layouts, productivity initiatives and forecasting to exceed company goals.

Core Competencies Include:

Verbal/Written Communications Relationship Building LEAN Sigma

Visionary Leadership Capacity level prediction Staff Development

Budgeting and Planning Technology Integration Project Management

Employment History

Absolute Innovations, Inc – Mishawaka, IN August 2014 – Current

Outdoor Equipment Manufacturer

Supply Chain Manager September 2015 - Current

My responsibility is to lead Logistics, Purchasing and Inventory control which leverages processes and systematic capabilities to drive efficient use of inventory investments, balancing customer experience and financial goals.

Champions efforts across team and cross functionally to improve efficiency and effectiveness of inventory utilization and inventory accuracy; inclusive of supplier management, freight considerations, product/component rationalization.

Responsible for forecasting and meeting financial goals related to inventory, inventory accuracy and operating expenses.

Manages Inventory Control processes – Aging inventory and obsolescence; ensuring consistency and compliance at Plants, Distribution Warehouses and 3rd party facilities.

Implemented and designed layout of inventory within 100,000 sqft warehouse

Subject Matter Expert for implementing NetSuite (ERP) into business model

Logistics Manager August2014 - August 2015

Improved performance of Logistics Department through a multi-site operation

Negotiated lower rates through contract negotiations with carriers resulting in 15% decrease in shipping costs.

Implemented SOPs within Logistics, Sales and Customer Service

Generated reports to identify and return savings of over $20,000 for the first year

Tech Data – South Bend, IN June 2013 – August 2014

Wholesale distributing and 3PL

Senior Manager – Logistics June 2013 – August 2014

Directed and monitored the performance of all Outbound operations

Provided input into the development, implementation and/or execution of processes to control labor scheduling, supervision, proper utilization of space, control of physical inventories and equipment availability

Regularly supported the Director with developing annual operational budgets, and completed and evaluated weekly and monthly financial forecasts. Developed and reviewed management reports regarding statistical data necessary to assure department efficiencies are met. With the use of auditing, data collection and monitoring programs, ensured distribution center's performance was maintained and enhanced in areas of safety, security, housekeeping, quality, productivity and customer satisfaction.

CDW– Las Vegas, NV 2005 – May 2013

Leading provider of technology products and services for business, government and education.

Manager –Stocking Operations, CDW, Las Vegas Nevada, June 2010 – May 2013

Maintained the profiling of over 30,000 SKUs within a 500,000 sq ft warehouse

Achieved a 25% increase in productivity for 10 consecutive quarters

Designed warehouse storage layouts to achieve productivity and efficiency standards

Utilized production data to accurately project capacity levels and make recommendations regarding staffing. Maintained a clean, professional and safe working environment by ensuring all warehouse equipment is properly serviced. Responsible for compliance of ISO 9001 and ISO 14001 audits.

Manager – Shipping Operations November 2006 – June 2010

Responsible for shipment of 17,000 daily packages

Manage $8-10 million of outgoing daily inventory

Utilized superior communication skills to motivate staff and develop effective working relationships with peers, executives and clients. Managed 2 Supervisors, 2 Team Leads and 15 Coworkers.

Manager – Receiving Operations September 2005 – November 2006

Managed $5-8 million of incoming daily inventory

Assisted in the start up of new facility in Las Vegas, NV; the Western Distribution Center which opened September, 2005. Managed production, staffing levels, employee retention and training, and capacity planning for entire warehouse during opening and continued for Receiving Department thereafter.

CDW – Vernon Hills, IL December 1998 – September 2005

Supervisor – Senior Receiving Operations June 2003 – September 2005

Supervisor – Receiving Operations June 2001-June 2003

Supervisor – Will Call January 2000- June 2001

Education/Development

UNIVERSITY OF NEVADA LAS VEGAS – Las Vegas, Nevada

Bachelor of Science Degree in Business Management – May 2011

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