Customer Service Administrative Assistant
Resume:
Linda Wills
Mount Airy, Md. 21771
Cell: 301-***-****
E-mail: *********@*****.***
GOAL
Obtain a position in an office environment that will utilize my Office Management expertise and that will also allow for continuing my professional growth.
Summary
Over twenty years of professional Office Management experience in commercial merchandising, and service operations.
Areas of Expertise
All Office Operations and Management, to include Purchasing, Payroll Preparation and Disbursement, Advertising Layouts, Direct Sales, Scheduling
Computer Operations/Microsoft Office Suite, Quick Books, Outlook Express – Support Computer Operations with Diagnosis of Software/Hardware anomalies
Assistant Buyer – Purchasing, Invoicing and Receivables Tracking and Reconciliation –Stock Control and Pricing, Accounts Receivable and Payable
Payroll Operations – Cash Operations
Customer Service and Real Time Problem Analysis and Resolution
Store Management
Employment History
3/13-8/16 CUSTOMER SERVICE SPECIALIST
Designer Surfaces Unlimited, Inc. 5301 Pegasus Ct., Suite D
Frederick, MD 21704
Maintain the accounts from Home Depot, Lowes and Asbury Methodist along with the retail accounts from the order received to the final invoicing at completion. Daily correspondence with the customer to obtain detailed order information for the measurement, installation and invoicing of each order. Sent supply orders needed to complete each job to the fabrication departments, including purchasing department so that all installations were done in a proper and timely manner. General phone messages and transferring of calls to each employee within the company.
L Wills Page 2
4/07-1/10 ADMINISTRATIVE ASSISTANT
National Office Systems, 7621 Rickenbacker Dr., Suite 400
Gaithersburg, MD. 20879
Post incoming checks, computer operation and many varied administrative duties that are required in a small multi-task office environment. Write deposits for checks received on accounts. Distribution on incoming phone messages and mail, prepare mailings and submittal documentations. Fax and maintain insurance forms for job site locations. Provide accounting support, invoicing, data entry and daily muti-tasking for the customer correspondence and problem solving, extensive customer contact through written and oral communication. Employee of the quarter for most collection.
2005-2007 ADMINISTRATIVE/ACCOUNTING
Builders, Window and Door, Inc.
Frederick, MD
Provide accounting support and invoicing, data entry and daily multi-tasking for customer correspondence and problem solving. Accounts receivable/Payable assistance.
2004-2005ADMINISTRATIVE ASSISTANT/ACCOUNTING
Diversified HVAC Service
Gaithersburg, MD
Assist with service management and dispatching, coordination o field staff, recording incoming invoices and time, telephone answering and direct interface with customers, post incoming checks, computer operation and many varied administrative duties that are required in a small multi-task office environment.
2003-2004 ADMINISTRATIVE ASSISTANT/ACCOUNTING
Chesapeake Petroleum, Inc.
Gaithersburg, MD
Voucher and enter data into computer system for the controller to distribute and write checks. Enter delivery invoices for assignment to drivers and billing department. Data entry for the Pegmost System directly with Exxon Mobil Company. Write deposits for checks received on accounts. Answer muli-phone system as back up to receptionist. Maintain tax information and report Maryland state sales tax each quarter.
L. Wills Page 3
2000-2003 OFFICE MANAGER
Kelco Insulation, Inc.
Monrovia, MD
Oversee operations for owner, assistant to President, Douglas A. Renshaw.
Schedule daily work assignments for 45 field employees, maintain employee records and reports, record and report employee weekly timesheets. Order warehouse supplies, office equipment and insulation materials from local and countrywide distributors. Distribution of incoming phone messages and mail, prepare mailings and submittal documentation. Fax and maintain insurance forms for job site locations.
REFERENCES
Melissa Keith
Administrative Assistant
Debbie Horne
Designer Surface Unlimited, Inc.
Human Resource Department
******@*******************.***
Pam Zeigler
Designer Surfaces Unlimited, Inc.
Purchasing Agent
********@*******************.***
Anu Niedomanski
Fort Detrick
Software Specialist
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