Customer Service Sales
Resume:
Ed Johnson
Salt Lake City, UT. 84129
********@*****.***
Objective: Sales/Management/Training opportunity where I can utilize my sales, marketing, communications, organizational, people, team building, and customer service skills. Highlights of Qualifications
• Over 30 years professional experience with the public.
• Personable and persuasive in communicating creatively with thousands of customers.
• Proven skills in persevering to solve customer problems.
• Knowledgeable in Sales, Training, and Marketing techniques.
• Self-motivated and confident in making independent decisions.
• Very well organized and able to meet deadlines and willingness to learn.
• Dedicated, reliable, responsible, and dependable. Relevant Experience
Sales, Management, Marketing, and Communications
• M anaged, coached, and trained a staff of 60 to 200 employees.
• A warded recognition for Manager of the month and Most Improved employee of the Year.
• N egotiated obstacles to accomplish and exceed company goals and standards.
• A cheived sales goals 90% of all months. Sold over $1 million in receivable memberships in one year.
• G ained experience in revitalizing fulling stores and establishing consistent and energetic recoveJY to profitable status.
• E xecuted policies and procedures and still maintained high volume of sales.
• Marketing abilities used to assess, evaluate, and analyze different market needs and methodologies.
• E xcellent customer service with an emphasis on solving customer complaints or problems.
• N aturalleader for sales associates in all facets of sales technique styles, procedures and promotional strategies.
• Trust, salesmanship knowledge, and loyalty provided to corporation. Organization, Internal/External Customer Service, People, and Team Building
• T ailored successfully weekly evaluations and customer follow-ups.
• Resolved wide range of customer problems, applying diplomacy and assertiveness to resolution.
• Ably oversaw and arranged sales and motivational meetings.
• I ncorporated and organized all visual merchandising within the prospective stores.
• N etworking, training, coaching and building strong teams in positive and progressive environments.
• E valuated, assessed and perfonned solution analysis at all job sites.
• R esearched, regulated, and assessed all employees in retail arena. 2 00 5-Present
2003- 2005
1999- 2003
1990- 1999
Employment History
Owner of Utah Pet Grooming Academy/ A Cut Above Pet Grooming Motivational Speaker/Business Trainer/Sales, National Grants, Boca Raton, FL Pharmaceutical Sales Representative, Philadelphia, PA Health Club Manager, Body By Banks, Salt Lake City, UT Education
B.S., Family and Consumer Studies, University Of Utah, 1990
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