Back Office Customer
Resume:
CURRICULUM VIATE
Amol Arun Bapat
Room No. * Kusum Kunj
Vishnu Nagar Naupada Thane (W)
Phone No: - 986-***-****/ 966-***-****
Email Id: - ********@*****.***
Objective:-
Aspiring assignment in financial sector preferably Back office or Operations segment which provides me career growth.
Assets:-
Ability to learn fast, keen listener, dedication, hard work
Highly motivated to work in a team
Strong communication and interpersonal learning & organizing skills
Proven strength in Co-ordination, Perseverance & Decision Making
Undergone many training like excel, e-mail etiquette, business communications
Skilled in building excellent rapport with client & team member.
Proactive to identify, track & resolve/mitigate risks & issues related to process
Professional Expertise:-
Over 9 years of experience in Operations in Telecoms and Capital Market.
Key Achievements and Additional Skills:-
Analysis and Evaluation: - Proficient in assessing data & formulating solutions.
Organizational: - Efficient in time management & prioritizing tasks to achieve deadline.
Presentation: - Developed skills to produce reports & presentation of professional & interpersonal standards, working on advanced excel.
Work Experience:-
Organization : Quant Commodity Private Ltd.
Tenure : May 2015 to May 2016
Position : Deputy Manager
Job Profile :
Exchange Trade processing.
All Back office related activity.
Coordinating with various department
Using Tally for various entries
Working on advance excel.
Generation of MIS & Other reports.
Coordinating with exchange for any query regarding billing
Work Experience:-
Organization : Kent Technology Private Ltd
Tenure : 1St August 2014 to May 2015
Position : Senior Executive
Job Profile :
Working at branch office as Senior Executive for UK client.
Handling all inward mail system regarding various tasks.
Operating on Advance excel.
Coordinating with client for various queries raised by them & resolve in given TAT.
Analyzing policies with regard to betterment of company as well as employee & suggesting changes as per requirement.
Plan work force management as per requirement
Initiating training of all employees to complete assign task in assigned TAT.
Work Experience:-
Organization : Ventura Commodities Pvt Ltd
Tenure : March 2011 to July 2014
Position : Back Office In charge
Job Profile :
Working at Head Office for handling all back office related work. Right from billing till contract notes dispatch.
Coordinating with exchange for any query regarding billing.
Handling all fund transfer (Payable & Receivable) related matters of our customers &
Coordinate with Risk Management System.
Coordinating with branches at PAN India level for all pay in & payout in related queries.
Coordinating with bank people for any clearing & fund transfer issues & get it resolved by escalating issues with concerned authority in timely manner.
Creating MIS File for PAN India level customers (including credit/debit, all position of respective clients, actual margin blocked) & send to Head of Department & other respective departments.
Preparation of Daily & Monthly Brokerage reports
Work Experience:-
Organization : Asit C Mehta Investment Intermediaries Ltd
Tenure : Nov 09 to March 2011
Position : Back Office Executive / Dealer Equity/Derivative
Job Profile: -
Worked in Asit C Mehta Investment Intermediaries Ltd as Dealer/Back office executive for Equity and Derivative also handling responsibilities of back end data reconciliation
Replying to mail received from customer regarding their query request or complaint in professional manner.
Work Experience:-
Organization : Syntel Global (India) Private Limited.
Tenure : Dec 07 to June 2009
Position : Back Office Executive
Job Profile: -
Started from processing of Demat Account opening application. Possessing knowledge of all stages e.g. in warding, scrutiny, maker, checker, pan validation, DPID generation, activation of demat account, dispatching of welcome kits. Also did KYC calling, hold or reject the application for demat account opening.
Handling e-mails received from customer for their trades done by them or through their franchisee. Also used to segregate these mails in categories like Query, Request or Complaint.
Resolving these Query, Request or Complaint by utilizing product knowledge, data available with customer & actual data from various software’s like DP, Surveillance, CLASS etc. Reply customer on mail itself.
Coordinating with senior officials for some mails regarding payment to customer.
Providing analysis report to seniors for customer’s mail.
Preparing daily reports of data using excel, managing MIS reports.
Organization : Reliance Info stream Private Limited (Koparkhairane)
Tenure : June 06 to Dec 07.
Position : Customer Interactive Executive
Job Profile: -
Handling the escalation calls and emails for Broadband customer and for RIM Corporate Broadband customer.
Has played a significant role in team building and support to the Team Leader.
Has been a consistent performer in the Quality and Productivity areas.
Preparing Daily Reports of the Team.
Personal Information: -
Name : Amol Arun Bapat
Date of Birth : 29 October1980
Gender : Male
Nationality : Indian
Marital Status : Married
Passport : Valid
Academic Profile:-
Completed Diploma in Business Management from I.C.F.A.I. University – 56%
Completed NSE’s Commodities Market Module, NSE’s N.I.S.M. Certification ( A.M.F.I. ), Derivative Module, Capital Market, Depository Operation Module, BSE'S BCSM Certification
B.E. Instrumentation Mumbai University - 56%
Diploma in Electronics from Swami Vivekananda Institute, Chembur - 62%
S.S.C. from Maharashtra State Board - 69%
I hereby declare that the details given above are true to the best of my knowledge.
Place: - Mumbai
Date: -
Signature
Amol Arun Bapat
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