Sue Covington

**** ********* ***** *****

Sugar Land, TX 77498 Cell: 281-***-****

Find me on LinkedIn

acwlzm@r.postjobfree.com

Professional Summary

Extensive experience in Sales Reporting and external/internal Customer Support

Exceptional People Skills and well versed in escalated issue resolution

Eager to learn and willingness for continued growth

Development of close Team relationships to achieve shared Goals

Thrives on delivering the WOW Factor

Skills

SAP BI Query Designer

BexWeb

MicroStrategy

Reporting and Analysis

Microsoft Excel, Outlook

SAP, ECC and ICweb

NexTrend SX.e

Oracle

SalesForce.com

EDI and XML Mapping

Long Term Relationship Building

Work History

September 1 2014 – April 9, 2015

Shale-Inland, LLC

Business Reporting Analyst

Report building utilizing MicroStrategy (MSTR)

Ad Hoc Reporting

Set-up and Maintenance of MSTR User files

SX.e

Data Warehouse Maintenance and Security

Special MSTR Projects

MicroStrategy Courses taken: Visual Insight Essentials, Developer: Reporting Essentials and MSTR Web for Professionals

July 2006 - July 2014

HD Supply Facilities Maint. LLC – Remote

Strategic Account Analyst

All Reporting for assigned Portfolio.

Resolution of Customer issues including, Credit, Delivery, Pricing

Mentoring of Sales Reps regarding policies and procedures of the GPO accounts

Chatter Pages on SalesForce.com management

Special projects for Sales Director

Jan 2003 – July 2006

HD Supply Facilities Maint. LLC (Formerly Hughes Supply)

eCommerce Specialist

Research and Resolution of eCommerce Customer and Supplier issues

QA of process and policy compliance

Onboarding and offboarding of eCommerce Customers and Suppliers

Assisted with Training of eCommerce Customers

Jan 2001 – Jan 2003

HD Supply Facilities Maint. LLC (Formerly Century Maintenance Supply)

EDI Coordinator (Back-up Help Desk Support)

EDI/XML Mapping of all onboarding and offboarding of Customers and Suppliers

Customer training on use of CMS Website

Troubleshooting of CMS website issues

Troubleshooting and problem resolution of EDI/XML issues

Feb 2000 – Jan 2001

HD Supply Facilities Maint. LLC (Formerly Century Maintenance Supply)

Help Desk Support

Level I support for SX.e, Windows, and Microsoft Office programs.

Set-up/removal of associates on SX.e, Windows, Microsoft Office programs.

Printer problem Resolution

Set up of PCs and work stations

Monitoring and troubleshooting of Phone System

Managed Daily Backup Tapes for offsite storage

Assisted Team members as needed

June 1999 – Feb 2000

HD Supply Facilities Maint. LLC (Formerly Century Maintenance Supply)

A/P Clerk

Invoice to PO matching for assigned range of Vendor Accounts

Research and problem resolution of assigned Vendor Invoices

Weekly Check Run

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