Store Supervisor
Resume:
CRAIGE MISTRALLE D. ICATLO
**************@*****.***.**
**** ******** **. *** ******* Village Makati City, Philippines
EMPLOYMENT RECORDS
CUSTOMER SERVICE REPRESENTATIVE II
TELUS INTERNATIONAL PHILIPPINES
McKinley St. corner Edsa Forbes Makati City
August 01, 2016 to Present
Duties and responsibilities:
Answers inquiries by clarifying desired information; researching, locating & providing information.
Resolves problems by clarifying issues; researching & exploring answers & alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to upsell accounts; explaining new features.
Maintains business processing database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new & different requests; exploring opportunities to add value to job accomplishments.
SUPERVISOR
OMNISCIENCE TUTORIAL SERVICES
8055 ESTRELLA ST. SAN ANTONIO VILLAGE MAKATI CITY
June 2011 to July 2016
Duties and responsibilities:
Managing the entire operations.
Hiring professional tutors
Overseeing tutors work assignments
Motivating the tutors and students
Cost controlling of expenses
Tracking school calendars
Teaching academic subjects
Reviewing students for examinations
STORE SUPERVISOR
ELECTRO TRADE CO. W.L.L.
Abdullah Abdulghani & Bros. Co. W.L.L.
P.O. Box: 856-Doha, QATAR
January 2009 to June 2011.
Duties and responsibilities:
In-charge of the store operations
Assisting the Store Manager at all times
Promoting good relation with customers & employees
Overseeing employees
Receives and inspects all incoming and outgoing materials
Sends documents to the head office such as: daily time record, purchase orders, delivery notes and reports.
Storing materials in an organized and consistent manner
Maintains stocks inventory and records updated
Proper labelling of products
Schedules deliveries & stock transfer
Supervises store facilities, equipments, sanitation & opening & closing of store
AREA MANAGER
BINALOT FIESTA FOODS INC.
3868 Daffodil St. Sun Valley Subdivision, Paranaque City
September 2007 to March 2008
Duties and responsibilities:
Sales & financial adviser
Overseeing the finances of business outlets
Promoting good relation with customers & employees
Monitoring of daily sales, employees, business facilities & equipments
Monitoring the income statements, key result areas, cost control, cost of goods sold & spoilages
Upholding the QFSC(quality, fast, service & cleanliness) of employees & store outlets
Passing the OFR(operations & facility review) of 10 store outlets from 70% to 85%
STORE SUPERVISOR
E-MAX (Household & Electronics)
Al Bandar House for Trading International
Prince Sultan Street-Jeddah, Kingdom of Saudi Arabia
April 2005 to May 2007
Duties and responsibilities:
In-charge of the store operations
Assisting the Store Manager at all times
Promoting good relation with customers & employees
Overseeing employees
Receives and inspects all incoming and outgoing materials
Sends documents to the head office such as: daily time record, purchase orders, delivery notes and reports.
Storing materials in an organized and consistent manner
Maintains stocks inventory and records updated
Proper labelling of products
Schedules deliveries & stock transfer
Supervises store facilities, equipments, sanitation & opening & closing of store
SENIOR SALESMAN ANSON EMPORIUM (Household & Electronics) Ayala Avenue, Makati City March 2003 to March 2004 Duties and responsibilities:
Assisting customers
Educating customers of product specifications
Selling and product demonstration
Keeping the products in perfect shape
Maintaining cleanliness & orderliness of store
Maintaining good harmonious relation with co-employees
Assisting & educating new salesman
Assisting phone inquiries
SALESMAN OFFICE ONE SUPERSTORE. Pablo Ocampo St. San Antonio Village Makati City. August 2002 to February 2003. Duties and responsibilities:
Assisting customers
Educating customers of product specifications
Selling and product demonstration
Keeping the products in perfect shape
Maintaining cleanliness & orderliness of store
Maintaining good harmonious relation with co-employees
Assisting & educating new salesman
Assisting phone inquiries
SALESMAN cum COLLECTOR
MACHKEY PHILIPPINES
Taal Street Singalong Manila City
April 2000 to July 2002
Duties and responsibilities:
Assisting customers
Educating customers of product specifications
Selling and product demonstration
Keeping the products in perfect shape
Maintaining cleanliness & orderliness of store
Maintaining good harmonious relation with co-employees
Assisting & educating new salesman
Assisting phone inquiries
Collecting accounts receivables
Paying accounts payables
Scheduling of collections
SPECIAL SKILLS
Excellent sales skills
Excellent leadership
Customer service oriented
Product & sales oriented
Knowledge in visual merchandising
Knowledge in Cisco Networking, basic web designing, hardware & software installation & troubleshooting, basic electronic, electrical, mechanical & carpentry
Driving (automobile, motorcycle & forklift)
EDUCATIONAL BACKGROUND
AMA COMPUTER COLLEGE MAKATI
B.S. Information Technology-Graduate
2012-2015
ADAMSON UNIVERSITY
B.S. Computer Science-Undergraduate
1994-2000
ADAMSON UNIVERSITY
Secondary 1990-1994
RAFAEL PALMA ELEMENTARY SCHOOL
Primary 1984-1990
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