Sales Representative Customer Service

GARY D. QUAKENBUSH

**** ***. * ********** *****, Greensboro, NC 27455 336-***-**** *********@*****.*** SALES-CUSTOMER SERVICE PROFESSIONAL

Inside and Outside sales, Telesales, Account Management, Customer Liaison Demonstrated success record in:

Managing geographical territory t hrough telephone, email, and direct mail marketing campaigns to gain market penetration. Achieving C-Level relationships.

Distilling value, overcoming objections a nd securing hard to close deals.

Experience dealing with high customer service demands w ith short deadlines t o achieve solutions a nd retain customer loyalty a nd satisfaction t hrough Account Management.

Multiple years’ experience performing heavy telephone usage by setting appointments, handling customer service inquiries, conference calls for web demonstrations, and direct selling.

Performed numerous training classes w ith my sales team on a monthly basis on product positioning.

Training in Strategic And Conceptual selling techniques a s well trained in rapport building and value added selling

CORE COMPETENCIES

Overcoming Objections Multi-media Marketing Account Development

Market Research Competitive/Strategic Planning Budgeting/ Forecasting

Prospecting/ Client Cultivation Direct Mail Marketing Telephone Sales HIGHLIGHTED CAREER ACHIEVEMENTS

• Attained 243% of quota for Q1, Q2, and Q3 of FY2005. Earned “Sales Representative of the Quarter” for the first three quarters of FY2005. (Paychex)

• Achieved 100% of quota within the first two months in a territory; grew territory revenue from zero to $200K within a ten-month period. (Ceridian Employer Services)

• Grew client sales by $200K within seven months. Increased existing client sales by over 25% in the first full year with significant annual increases thereafter. (Automatic Data Processing)

• Became a regular recipient of bonuses for surpassing sales objectives, achieving an average 105% of quotas. Initiated on-site goodwill visits with clients to ensure customer satisfaction and increase product awareness. (Automatic Data Processing)

• Consistently ranked in the Top 10 of 50 sales representatives region wide, averaging 106% of sales quota. Earned “Sales Representative of the Region” for Q1 and Q2 of FY2000 and FY2001. (Kronos)

• Doubled an account base, contributing to more than $1.2M in sales. (Kronos)

• Achieved 100% of sales quota in Q1 FY1998; closed the year at 200% of quota with more than

$600K in new sales. Was awarded “National Rookie of the Year” in recognition for top sales in FY1998, ranking #2 out of 150 representatives nationwide. (Ceridian Employer Services) PROFESSIONAL EXPERIENCE

The Berry Company, G reensboro, North Carolina 2012 - 2014 Client Services Senior Associates

Gary D. Quakenbush

Sales Customer Service Professional

Page Two

Dun & Bradstreet, G reensboro, North Carolina 2008 - 2009 Telesales Representative

WORKSTREAM, Inc., M aitland, Florida 2006 – 2007

Telesales Representative – Rewards & Recognition

PAYCHEX, S anford, Florida 2004 – 2006

Major Account Sales Representative

CERIDIAN EMPLOYER SERVICES, O rlando, Florida 2003 – 2004 Key Market Sales representative

AUTOMATIC DATA PROCESSING, C harlotte, North Carolina 2002 – 2003 Major Market Sales Representative

KRONOS, C harlotte, North Carolina 1999 – 2002

Senior Systems Sales Representative

EDUCATION

Appalachian State University, B achelor of Science, Psychology

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