Customer Service Management

Pawandeep Singh **************.***@*****.***

BCA Graduate +91-999*******

**, *** *****, ***** *****, Vishnu Garden, New Delhi-18

Objective__

Challenging growth oriented opportunities in a progressive company where my skills are effectively utilized to improve operation and contribute to organizational success.

Seeking a congenial working atmosphere and a challenging position in an esteemed organization.

Work Experience

Company Name : High Commission of Canada – New Delhi (Mar 1st, 2016 – Aug 22nd, 2016)

7/8, Shantipath, Chanakyapuri, New Delhi, Delhi 110021

Worked as : Registry Processing Clerk

Department : Immigration

Job Work : File Management, Data Checking, File Creation, Fees Allocation, Inventory Management, Files Archiving, Assisting in Visa writing/refusals and passport dispatch, Collating statistics and ensuring data is accurately recorded, Solving problems within own area of responsibility and document verification, Delivering quality service.

Company Name : Encore Capital Group - Gurgaon (Aug 20th, 2015 – Feb 26th, 2016)

28-P, Sec-44, GGN, Way to Encore Capital Group, Sector 44, Gurgaon, Haryana 122003

Worked as : Associate

Process Name : Cabot

Job Work : To identify whether the account of the customer can be litigated or not

Company Name : EXL Service PVT LTD - Gurgaon (Feb 17th, 2014 – Mar 20th, 2015)

3rd Floor, DLF Center Court, Phase 5, Sec-42, Gurgaon, Haryana, 122001

Worked as : Customer Service Executive

Process Name : Scottish Power

Job Work : Provide Customer Service to UK customers who are using Electricity and Gas energy from Scottish Power

Academic Credentials

Degree

Institution

University/Board

Percentage

Year of Passing

BCA

Ansal Institute of Technology

IP University

62.5

2013

XII

Guru Nanak Public School

CBSE Board

59.0

2008

X

Guru Harkrishan Public School

CBSE Board

70.0

2006

Personal Dossier

Name : Pawandeep Singh

Father’s Name : Hardev Singh

Date of Birth : June 28th, 1990

Languages Known : English, Hindi, Punjabi (Mother Tongue)

Passport Details : K8843215 (Date of Expiry-08/11/2022)

Driving License No. : P04092008580411

References : Available on Request

I hereby declare that the information given above is true to the best of my knowledge and belief.

Place: New Delhi Pawandeep Singh

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