Sales Customer

CORE QUALIFICATIONS

EXPERIENCE

EMILY KNIGHT

**** ******* ****, ***. ***, Lewisville, TX 75077 C: 972-***-**** ***************@*****.*** Customer- and service-oriented

POS systems

Cash handling accuracy

Inventory control procedures

Loss prevention comprehension

Retail merchandising expertise

Ability to mediate disputes

Excellent communication skills

Listening skills

Reading comprehension skills

Written and oral communication

skills

Energetic self-starter

06/2010 to 05/2016 Assistant Store Manager

Talbots Highland Village, TX

Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Reviewed purchases for fraudulent activities. Increased purchase totals by recommending additional items. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Solicited referrals from satisfied clients. Answered incoming telephone calls with professional and knowledgeable responses. Set aside on-hold reservations. Created attractive displays. Developed and executed sales promotions. Provided expert product and service information. Maintained up-to-date knowledge of customer buying habits. 09/2003 to 01/2009 Sales Associate

Harolds Plano, TX

Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Solicited referrals from satisfied clients. Answered incoming telephone calls with professional and knowledgeable responses. Set aside on-hold reservations. Created attractive displays. Developed and executed sales promotions. Provided expert product and service information. Maintained up-to-date knowledge of customer buying habits.

12/1994 to 08/2001 Assistant Store Manager

St. John's Southlake, TX

Set aside on-hold reservations. Created attractive displays. Developed and executed sales promotions. Provided expert product and service information. Maintained up-to-date knowledge of customer buying habits. Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Increased purchase totals by recommending additional items. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Created attractive displays. Set aside on-hold reservations. Solicited referrals from satisfied clients.

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