Customer Service Management

CURRICULUM VITAE

Parvaiz Akhter

Email: *********@*****.***

Cell: +971-*********

Hometown Cell: +923*********

Post Applied For: Any Suitable Job

Career Objectives

It is an accredited fact that all the prestigious organizations like yours, always remain in need of professionally qualified, experienced and dedicated personnel. Having Bachelors degree along with 10 years professional experience I can prove to be a valuable asset for such an organization.I am outrivaling in my skills and would offer my best to work, to benefit both the firm and myself.I also have experience of customer servic (sainsbury, tesco) from United kingdom.

Education and Qualifications

Bachelors of Commerece (B.Com) In 2006 From Punjab University Lahore Pakistan.

Career History

a.2012-2015 Worked as Executive Priority Services in Customer Operations Department Ufone Islamabad.

b.2009-2012 Worked as Customer Care Executive Call Centre in Customer Operations Department Ufone Islamabad.

c.2006-2009 Worked as Deputy Business Development Officer in Customer Operation Department Meezan Bank.

d.Working in AL Ghurair Exchange till now.

Previous Job (1)

Company Profile: Ufone

Ufone GSM is an Etisalat Group Company with its presence in all the major cities with a comprehensive coverage across Pakistan and holds a leading role in Pakistan’s Telecom Sector. Ufone has a subscriber base of over 20 million in less than a decade. Ufone has network coverage in 10,000 locations and across all major highways of Pakistan. Ufone currently caters for International Roaming to more than 288 live operators in more than 160 countries

Pak Telecom Mobile Limited (PTML) i.e. Ufone is a wholly owned subsidiary of Emirates Telecommuting Corporation Group (ETISALAT)

Job Profile:

a.Job Title: Executive Priority Services Ufone (2012-2015)

DETAILS OF MAIN DUTIES/RESPONSIBILITIES

b.Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints.

c.Project a professional company image through phone interaction.

d.Sell product and place customer orders in computer system .

e.Online internet,MMS,WAP connectivity issues resolution.

f.GPRS/MMS provisioning at backend

g.Tele-marketing of new package plan to corporate/individual customers.

h.Job Title: Executive Customer Care (2009-2012)

DETAILS OF MAIN DUTIES/RESPONSIBILITIES

Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints.

Project a professional company image through phone interaction.

Sell product and place customer orders in computer system .

Online internet,MMS,WAP connectivity issues resolution.

GPRS/MMS provisioning at backend

Tele-marketing of new package plan to corporate/individual customers.

Accomplishments & AWARDS

1.6 years record of dedication and dependability reinforced by consistent “exceed expectations” ratings on performance reviews and multiple “Employee of the Month” honors in recognition of excellent job performance and customer service.

2.Honored with repeated awards for cash handling accuracy, with zero overages/shortages month-over-month.

3.A proven history of managing a challenging, wide spanning, operational environment.

Previous Job (2)

Meezan Bank Islamabad (2006-2009)

Job Title: Dedicated Vustomer Care Excutive

Collecting and analyzing information about newsworthy events to write news stories for publication.

Receiving assignment or evaluating news leads and news tips to develop story idea.

Gathering and verifying factual information regarding story through interview, observation, and research.

Organizing material, determining slant or emphasis, and writes story according to prescribed editorial style and format standards.

Personal

Date of Birth: 13th Jan, 1983

Passport No: CS1345682

Nationality Pakistani

Driving License: Light Vehicle (U.K)

SOFT SKILLS

Management and Supervisory Skills

Strong Communication Skills

Business Administration Skills

Secretarial Training & Office Administration Skills

A customer service mentality

Recruiting Training & Presentation Skills

RETAILS SKILLS

Retails Sales

Cash Handling Accuracy

Credit Card Transaction.

Customer Services Excellence

Loss Prevention

Merchandising & Stocking

TRAININGS

Safety Management

Time Management and Planning

Leadership and supervisory

Team work enhancement technique

Project Management Skills

Certified First Aid Worker

Contact this candidate