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Manager Customer Service

Location:
Luzon, Davao Oriental, Philippines
Salary:
30,000 php
Posted:
December 23, 2021

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Resume:

OBJECTIVE

To develop my personal and professional potential within a stimulating and challenging work for a progressive organization that offers good opportunities.

JOB DESCRIPTION

- 12 years experience in both fine dine and casual dining restaurant

- Food hygiene and food handling HACCP standard passer.

- Familiarity with Microsoft office system: MS Excel, MS word and other similar programs.

-Ability to compile data accurately, ability to focus on details, priorities and meets deadlines.

-Able to guide, lead, comply and reinforce company’s policies and standard.

-With Good oral and written communication skills to interface effectively with staff, Managers and other external and internal parties.

-Proven ability to be independent and self-motivated.

-With experience as a sales coordinator

WORK EXPERIENCES

Subic Berringer Resorts and Hotels Inc. (VENEZIA HOTEL SUBIC)

Canal Rd, Subic Bay Metropolitan Authority

Olongapo City, Philippines

June.01, 2016 to Present

(ASSISTANT FOOD and BEVERAGE MANAGER)

-Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager;

-Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt..

-Promotes sales by demonstrating merchandise and products to customers.

-Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.

SAM’s PIZZA family restaurant

44 Magsaysay drive

Olongapo City Philippines

March.09, 2016 to May.25,2016

(SHIFT MANAGER/DELIVERY MANAGER)

-Take responsibility for the business performance of the restaurant;

-Analyses and plan restaurant sales levels and profitability;

-Organize marketing activities, such as promotional events and discount schemes;

-Prepare reports at the end of the shift/week, including staff control, food control and sales;

-Create and execute plans for department sales, profit and staff development;

-Set budgets or agree them with senior management;

-Coordinate the operation of the restaurant during scheduled shifts;

-Maintain high standards of quality control, hygiene, and health and safety;

-Check stock levels, order supplies and prepare cash drawers and petty

BONCHON CHICKEN Philippines (Scottland Inc.)

Harbor Point Subic/SM CITY Olongapo

SBMA and Olongapo City Philippines

May.06, 2014 – Feb.15,2016

(RESTAURANT MANAGER)

-Over all in charge of the store operations

-Prepares financial reports, Ensures proper financial handling

-Ensure the quality of service and products, cleanliness of facility.

-Facilitate manpower recruitment and outsourcing.

BREADTALK PHILIPPINES.

Promenade, Harbor Point Ayala Mall

SBMA, Philippines

January.11,2014 to April 2014

(STORE MANAGER)

-Over all in charge

-Prepares financial reports, Ensures proper financial handling

-Ensure the quality of service and products, Facilitates inventory.

-Facilitate manpower recruitment and outsourcing.

CAFÉ BALOOGA (Balooga Grilleria Corporation)

1148 Riverwalk, Harbor Point Ayala Mall

SBMA, Philippines

Nov.22, 2012 to Sept. 22, 2013

(ASSISTANT MANAGER)

-Pioneered the company’s Dining operations

-Facilitate manpower recruitment and outsourcing process

-Conducts training and other seminars. Process financial statements and other administrative documentation.

KUSINA ng GERRY’S by Gerry’s Grill

2nd floor Fertuna Building, Harbor Point Ayala Mall

SBMA, Philippines

July.1, 2012 to Oct. 22, 2012

(ASSISTANT MANAGER)

-In charge of the dining and kitchen operations

-Ensure the quality of stocks and products.

-In charge of the inventory and finance.

OCEAN ADVENTURE (Subic Bay Marine Exploratorium Incorporated)

Camayan Wharf, Subic Bay Freeport Zone Philippines

March.20, 2011 to June.10, 2012

(SERVICE CREW/DINING OPERATIONS HEAD)

-Maintains stock level and submits requisitions to Manager for replacement.

-Maintains sanitation, health and safety standards in work area.

-Open and closes unit as assigned.

-Set up a Banquet, Fine dine and Casual dine type of service.

CAFE VIA MARE

L16, B-640 Traders Complex, Sampson Road

SBMA, Philippines

Sept.09 2010 to Feb. 10, 2011

(CAPTAIN WAITER/DINING SUPERVISOR)

-Supervise the dining operation and make sure that Food and Beverages are serving accordingly and meet the standard and policies of the company.

-Maintain cleanliness and sanitation of the store, trained staff with the highest morale and productivity as possible.

-Manpower scheduling, shifting and out sourcing.

-Conduct Actual and theoretical training regarding in house policies, standard of procedure, Food and Beverage preparation, Staff hygiene and sanitation.

-To perform all duties assigned to efficiently, technically correct, follow the management policy, rules and regulation to achieve a high standard leading to total guest satisfaction.

MORE CAFE / REMO CAFÉ under INTELLIGENT FOODS CORP.

Dubai U.A.E

Al Murooj Complex/ Emirates Academy Jumeirah International

Dec 2005 to Dec 2009

(OFFICER IN CHARGE)

- Supervise Production control, Product costing and conduct monthly and annual stock takes.

- In charge of the store operation, manpower schedule, maintenance,

- Supervising cooks and kitchen helpers and makes sure all employee

Adhere to health and safety standards.

-Organizing and rotating all food stock, keeping track of inventory regular check for stock freshness and quality.

(BARISTA/WAITER)

-Ensure incoming items (food and beverage) checking delivery details for accuracy of stocks and place product in store.

-Prepare daily sales report

-Serve costumer in a polite, friendly and helpful manner, providing a personalized approach, suggestion for product selection, where appropriate.

TRAININGS and SEMINAR ATTENDED

BOECKER FOOD SAFETY

HACCP awareness training

Dubai U.A.E March 22, 2007

BOECKER FOOD SAFETY

Food safety

Dubai U.A.E May 16, 2007

EDUCATIONAL BACKGROUND

TERTIARY

Bachelor of Science in Marine Transportation

Central Luzon College of Science and Technology (2002-2003)

SECONDARY

Christ the King Catholic School

Clark Street, Sta. Rita

Olongapo City Philippines (1997-2001)

PRIMARY

Asinan Elementary School

New Asinan, Pag-asa Road

Olongapo City, Philippines (1990-1996)

PERSONAL DETAILS

Date of Birth JUNE 28, 1983

Place of birth: OLONGAPO CITY

Age: 32 YRS. OLD

Religion: ROMAN CATHOLIC

SSS No.

Philhealth No.

PAGIBIG No.

UNIFIED ID No.

Arvie J. Fulgueras



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