Sales Management

ROHAN ROY

***** ** *** ** ********, ***** Mobile: 626-***-**** ********.**@*****.***

TECHNOLOGY ANALYST

Techno-Functional Consultant

A multi-skilled professional with good all-round Technical expertise. Capable of identifying and dealing with client’s needs by translating them into appropriate technical solutions. Extensive practical knowledge of SAP CRM Module.

Ambitious in gaining expertise on different SAP and other technologies. Eager to opt for an opportunity to further personal and professional development. Have working knowledge of .Net framework (C, C# programming) and Python development.

SAP SKILLS AND COMPETENCIES

Working as SAP Technical consultant with 6 years of experience in SAP ABAP.

As a Techno-Functional consultant has hands on experience in various functional areas ranging from Sales & Distribution (SD), IS-Utilities, CRM (Sales & Services).

Has implementation experience in industries like Logistics, Manufacturing Industry, and Utilities Industry.

Accomplished professional with expertise in RICEF development and worked in the areas of Implementation & Development and Maintenance & Support.

Worked in various areas of ABAP like WEB Services, RFC, BAPI, and Development workbench, Reports, Module Pool / Dialog Programming, Function Modules, Smartforms, Data Dictionary, LSMW, ALE/IDoc, User Exits, BADIs.

Has good functional knowledge in SAP CRM.

Hands-on Experience in trouble shooting, performance tuning, writing technical specifications, functional design specifications.

Working Knowledge of SAP BW metachains.

Experienced in Data Migration and Data Uploads using BAPI.

Experienced with Sustain Activities like Go-live Support and Production Support.

Extensive Experience in analyzing complicated business process and creating functional and technical Specifications.

A result oriented approach with a good proven track record with excellent interpersonal and good communication skills with proactive attitude and leadership qualities.

Technical Skills

Technology Summary: SAP CRM 7.3, CRM Web UI, SAP BW 7.3, HP ALM

SAP CRM ABAP: Report Programming, Function Modules, Badis, Bapis, IDocs, CRM Web UI

SAP CRM Pricing: Internet Pricing and configurator

SAP BW: Metachains, Reports

Solution Manager: Transport activities

HP Quality Centre: Unit Testing

Operating System: Windows XP/Vista/7.

IT EXPERIENCE

Infosys Ltd., Bellevue, WA Technology Analyst, 2010-Present

PROJECT EXPERIENCE

Organization: Wholesale Company based out of Issaquah, WA Period: Jan 2016 – Present

Project: Implementation of new Credit Card provider under Loyalty Management

Description: Working as a Functional consultant in the role of a QA analyst in doing Functional Testing, System Integration Testing, Regression Testing and Smoke testing the newly implemented functionality to incorporate new Credit Card provider (CITI) functionalities in the system under Loyalty Management.

Role: Techno-Functional Consultant

Environment: SAP CRM 7.0

Highlights:

Debugging function modules, Web services in CRM module.

Mapping requirements to test scenarios.

Extensive working knowledge of HP ALM. Creating test cases and executing them. Defect detection and closure.

Managing corresponding service contracts of memberships, created under loyalty management.

Debugging CRM Web UI components.

Organization: Utilities Company in Los Angeles Period: June 2015 – Present

Project: Outage Notification Information.

Description: End to end implementation of Outage notification to send information of planned outage to customers.

Role: Techno-Functional Consultant

Environment: SAP CRM 7.3

Highlights:

Technical

Created Report programs to migrate data from Legacy SAP CRM to New SAP CRM (CRM on HANA) system.

Worked on reports to auto process input files to AL 11 folder

Wrote APIs to be consumed by PI proxy.

Worked on BADIs to accommodate custom functionality of adding field values in AET table structure for relationships in WEB UI.

Created Web UI components through AET and worked on the component controller methods.

Functional

Analysis and review of Business Requirements.

Requirement gathering on enhancements and preparing high level design.

Creating Functional Design Specification based on system requirement specifications (SRS).

Coordinating directly with client and other teams on issues and resolutions (Being the single technical resource to work on the project. Working out of onsite). Taking up meetings on major incidents with client and other support teams from US.

Coordinating in UAT phase.

Preparing status reports and communicating to SCE managers.

Providing Knowledge Transfer to Client on the functionalities and working of the newly implemented project related processes.

Organization: Atlas Copco Period: Jan 2015 – May 2015

Project: UK Nordics Template Governance.

Description: Implementing Change Requests (CRs) in CRM ABAP and Web UI for the UK Nordics region. CRs include in OTC as well.

Role: Techno-Functional Consultant

Environment: SAP R/3 Enterprise 6.0, SAP CRM 7.0

Highlights:

Technical

Implementing function modules, Web services in ECC SD as well as CRM modules.

Worked on CRM IPC, on JAVA pricing routines. Loading pricing objects from ECC through CRM middleware, writing the user exits through Eclipse IDE, and uploading them on VMC.

CRM Web UI component creation and CR implementation.

Organization: Alstom Period: Nov 2014 – Dec 2014

Project: Order Report creation in ECC PM and MM module.

Description: For integration with third party to provide them with interfaces for sales order, order plan etc. reports in France region. ECC PM and MM modules were involved in creation of the FMs which in turn provided the interfaces.

Role: Technical Consultant

Environment: SAP R/3 Enterprise 4.7

Highlights:

Technical

Implementing function modules in ECC for new business requirements to provide Sales Order related detail, Order Plan related detail involving Purchase Requisition (PR), Purchase Order (PO) and Scheduling Agreement (SA).

Created Functional specification documents and Technical Specification documents for the implementation.

Organization: Syngenta Period: March 2014 – Oct 2014

Project: CRM development and enhancement work in NAFTA region.

Description: SAP CRM 7.3 is implemented for sales management in the NAFTA region. Webshop is used by the distributors and dealers for placing orders. Depending on business requirements enhancement works are performed.

Role: Technical Consultant

Environment: SAP CRM 7.3

Highlights:

Technical

Implementing function modules for new business requirements to provide reporting functionality on web page.

Worked on Pricing BADIs.

Worked on smartforms to generate report output file.

Created Functional specification documents and Technical Specification documents for the implementation.

Providing KT to the support team.

Organization: Bell Helicopters Period: Nov 2013 – Feb 2014

Project: Web service Implementation on CRM to give accessibility to mobile devices.

Description: Creating new function modules and reusing the existing ones to open up web services through PI to the Mobile devices.

Role: Technical Consultant

Environment: SAP CRM 7.3

Highlights:

Technical

Implemented function modules to be consumed by Web services.

Created Functional specification documents and Technical Specification documents for the implementation.

Preparation of Unit Test Plan and Unit Test Results.

Preparation of technical specifications from functional spec.

Organization: Syngenta Period: Apr 2013 – Oct 2013

Project: CRM B2B Sales Management Support across Europe

Description: SAP CRM 7.3 is implemented for sales management in the EMEA region. Webshop is used by the distributors and dealers for placing orders.

Role: Technical Consultant

Environment: SAP CRM 7.3

Highlights:

Technical

Working on function modules for performance tuning.

Implementing new FMs to replace the older ones for better performance.

Developed FMs for various reporting purposes.

Worked on Pricing BADIs.

Preparation of Unit Test Plan and Unit Test Results.

Preparation of technical specifications from functional spec.

Analyzing & fixing the problem by finding the root cause of the problem.

Organization: INTEL Corporation Period: Jul 2010 – Mar 2013

Project: CRM Opportunity Management Support across North America

Description: SAP CRM 7.3 is implemented for opportunity management in the APAC region. Rosettanet Network is used for EDI.

Role: Techno-functional Consultant

Environment: SAP CRM 7.3, SAP BW 7.3, SAP XI 7.3

Highlights:

Technical

Worked on enhancement to accommodate custom functionality of adding “Status” for opportunities.

Worked on Badi to extract data to BW system.

Fixing Codes on incidents occurring due to Support Pack Up-gradation and Software/Hardware Up-gradation.

Issues arising out of Business Partner mapping and relationship

Worked on custom tool to manage the mapping between External BP and corresponding SAP id. Processing duplicate businesses and assigning surviving business.

EDI XML data mapping errors.

Worked on XI validation errors and their fix. Monitoring the EDI XML to IDoc generation process.

Unit Testing on XI validation process, opportunity creation and response generation, invoice processing, BW report generation.

BW metachain maintenance. Fixing errors in local chains (dealt with DTP errors, PSA data errors, data duplication etc.)

Worked on CRMD_ORDER, BP, COMMPR01, WE02, BD87, SM37, SE38 standard transactions and a few custom transactions (for opportunity creation and invoice data) for CRM issues, on RSPC, RSRT, RSA1 transactions in BW, on SXMB_MONI in XI system and on CRM_DNO_MONITOR, CRMD_ORDER in Solution Manager system.

Functional

Requirement gathering on enhancements and preparing high level design.

Functional testing performed after system Upgradation process.

Coordinating directly with client and other teams on issues and resolutions (The project is solely managed by 3 members from offshore development center). Taking up meetings on major incidents with client and other support teams from US.

Coordinating in UAT phase.

Preparing status reports and communicating to Intel product managers in US and India.

Providing Knowledge Transfer to Client (new management teams from Intel) on the functionalities and working of the opportunity management process.

Communicating directly with the biggest distributors of Intel, Arrow and Avnet, on issues and resolutions as well as on UAT.

Migration and change request management using Solution Manager.

EDUCATIONAL QUALIFICATION

Year of Passing

Degree

Institute

Marks

May 2002

Secondary

Bindole High School

80.12 %

May 2004

Higher Secondary

S.D.P.U. Vidyachakra

72.5 %

August 2009

B. Tech in Information Technology

West Bengal University of Technology

8.04

(Grade Point Average)

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