Khris Eleazar B. Ibañez

#*** ****** ****** *, ** Barsha 2, Dubai, UAE

+971*********

acwlq2@r.postjobfree.com, acwlq2@r.postjobfree.com

PROFESSIONAL PROFILE

Database Administrator/ Support Engineer / Technical Support with more than 10 years experience in troubleshooting and resolving computer hardware / software problems for different clients. TECHNICAL SKILLS --

Purchase / Installation / Maintenance: Motherboards, CPUs, Memory, CD Rom Writers, DVD Burners, Cases, Keyboards, Mouse, CRT / LCD Monitors, Laser Printers, Scanners, Desk Jet Printers, Power Supplies

Systems Built / Sold: Core i7, Core i5, Core 2 Duo, Dual Core, Pentium 4, Pentium III, Laptops

Software Installed: Office 2013, Office 2010, Office 2007, Office 2000, Office XP, McAfee, Norton, McAfee Spam Killer, Netscape, Trend Micro, Scanning software, and multiple programs specific to each client’s computer requirements

Operating Systems: DOS, Windows 95, Windows 98, Windows NT/2000, Windows XP, Microsoft Windows Server 2003, 2012, Windows VISTA, Windows 7, Windows 10

Installation of Networks Using: Modem, Network Cards 10/100/1000base T, Routers, Hubs, Cables, Setting up printers on networks

Applications: S.W.I.F.T., Microsoft Windows, Microsoft Excel, Microsoft Powerpoint, Microsoft Word

Languages: COBOL, Pascal, Basic, C, C++, Visual Basic

Databases: Microsoft Access, SQL Server 2012, 2008, 2005, 2000

WORK EXPERIENCE

IT Engineer – Godwin Austen Johnson – (GAJ Architects) June 2014 to Present

Administrator of Microsoft Exchange Server 2013 and other servers.

Perform the set-up, installation, monitoring and troubleshooting of all hardware equipments and software products.

To evaluate all equipment and assess those for upgrades and repairs.

To ensure that the backup system is running optimally and that regular backup jobs are performed. Ensure that important data is backup and stored regularly in a safe location provided by the practice

SWIFT Alliance Administrator - Assistant Manager (Team Leader), PNB February 2009 to Present

Administrator of Society for Worldwide Interbank Financial Telecommunication (SWIFT) Alliance Access (SAA), SWIFT Alliance Gateway (SAG), SWIFT Alliance Access Web station (SAB) Installation. Configuration, support, administration and management on Windows.

Implementation experience of SWIFT Alliance routing rules (design, definition and implementation)

Expertise in Supporting SWIFTNet Link and SWIFT Alliance Gateway(SAG).

Good knowledge in functionality of various SWIFT messages (MT types)

Good knowledge in RMA implementation and migration

DATABASE ADMINISTRATOR - Assistant Manager (Team Leader), PNB February 2009 to Present

Over Ten years of IT experience in SQL Database Administration, System Analysis, Design, Development & Support of MS SQL Servers 2008, 2005, 2000 in Production, QA, Reporting Services, Development environments & Replication and Cluster Server Environments.

Experience in Installation, Configuration, Maintenance and Administration of SQL Server 2008/2005/2000

Experience in implementing SQL Server security and Object permissions like maintaining Database authentication modes, creation of users, configuring permissions and assigning roles to users.

Experience in applying patches and service packs to keep the database at current patch level.

24/ 7 Monitoring / Remote Desktop Monitoring of Philippine National Bank’s system, performance and availability of servers, databases, networks and other applications.

Interpret critical alerts to corresponding support group.

Provide first level support to end users over the phone by identifying, diagnosing and applying solutions to the problems reported.

Assess impact and prioritize level of problem reported.

Escalate problem that can’t be resolved at level one to level two support (Network Engineer and Application Programmer)

Perform tracking of incident report / ticket by following up with level two support.

Provide feedback to the end users on the status of the problem reported.

Solicit feedback from the end users on the resolution applied to the reported problem.

Creation of knowledge base on FAQ to assist end users.

Ensure of keeping track of incident report / ticket and closed within the agreed SLA with internal support teams.

Train, motivate and coach helpdesk agent.

Prepare and submit regular / standard reports to division / group head.

Web Support Engineer, OSRP LLC August 2007 to February 2009

Responsible for monitoring the company’s web sites, such as www.pcmall.com, www.macmall.com, www.onsale.com, www.clubmac.com and other websites.

Support of existing in-house Systems applications.

Responsible for web related escalations.

Checking and resolving of website, website server’s status and functionality.

Support and maintenance of Microsoft Exchange.

Server Administration, Server upgrades and maintenance.

Checking and fixing of SQL related issues and jobs.

PC Technician, Freelancer January 2001 to Present

Troubleshoot and resolved computer problems; built and upgraded systems; installed software and performed general troubleshooting and maintenance for clients.

Assist client in determining hardware and software requirements and making purchases; and tutor clients on use of hardware and software.

Improved clients’ computer by replacing out-dated work stations; upgraded operating system from Windows 98 to windows 2000 / XP Pro; transferred all data files to new PC’s keeping desktop preference intact.

Recovered numerous lost files of critical information due to viruses and damaged hard drives.

Accounting Assistant, San Beda College Alabang, November 2001 - July 2007

Worked as a Students Accounts for Tertiary Department in Accounting.

Created a complex Database of student’s records in Excel to create reports needed in the Tertiary Department Account.

Install programs and software. Troubleshoot computers and printers

Assist in installation, configuration and management of Server Benedict and its workstations.

Replaced out-dated work stations; upgraded operating system from Windows 98 to windows 2000 / XP Pro; transferred all data files to new PC’s keeping desktop preference intact.

Upgraded Server to meet the desired speed and data transfer required for processing of various reports.

Assist in determining hardware and software requirements and making purchases; and tutor fellow officemate on use and troubleshooting of hardware and software issues.

EDUCATIONAL BACKGROUND

Tertiary - San Beda College Alabang (SY1997-2001)

Bachelor of Science in Information Technology

Secondary - Matina National High School (SY 1986-1990)

Elementary - Mandug Elem. School (SY 1980-1986)

SEMINARS ATTENDED

PNB Customer Care and Retention Effectiveness Program

- PNB Financial Center, Pres. Diosdado Macapagal Blvd. Pasay City

- November 16-17, 2011

AML Compliance Awareness Seminar

- PNB Financial Center, Pres. Diosdado Macapagal Blvd. Pasay City

- November 28, 2011

Coaching Skills Program

- PNB Financial Center, Pres. Diosdado Macapagal Blvd. Pasay City

- March 26-27, 2012

Time Management

- De La Salle Santiago Zobel School, Ayala Alabang Village, Muntinlupa City

Effective Customers Relations

- Multi Purpose Hall, St. Benedict College, Alabang Hills Village, Muntinlupa City

PERSONAL DATA

Civil Status : Married

Date of Birth: June 1, 1973

Religion : Roman Catholic

Height : 5’9’’

Weight : 160 lbs.

TIN # : 904-558-684

SSS # : 09-1678878-8

CHARACTER REFERENCE

Ms. Rennette E. Ramos

Chief Accountant

San Beda College Alabang

Rommel Immanuel Tubal

IT Manager

GAJ Architects

Mr. Irvin Esperida

Team Lead – Websupport Engineer

OSRP LLC

I hereby certify that the above statements herein are all true and correct to the best of my knowledge and belief.

Khris Eleazar B. Ibañez

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