Customer Service Management

I enjoy working in a fast-paced, highly motivating position where

I can assist others-while challenging and expanding my knowledge

and understanding of the task at hand to achieve the overall company

goals.

I am an individual with more than 30+ years of varied working

experiences. I possess multiple skills covering many fields - I can utilize

these skills and experiences to effectively contributes to the growth of

your organization.

Thank you for your time and consideration.

Joseph Ramirez

2708 Cochran Houston, TX 77009

713-***-**** *********@*****.***

WORK EXPERIENCE

Security-Crossing Guard

February 2007 – Present Houston I.S.D Houston, TX

Field Operation

Supports and enforces district policies and regulations

Reports reckless drivers and traffic violators

Controls vehicle and school bus traffic around school zone

Signals to children when crossing streets is safe

Assist in traffic control and parking on school campus

Assists in the safe and orderly movement of traffic and pedestrians

Works to establish a positive relationship with children and parents

Testifies in court as necessary, relating to traffic violations

Participates in safety and educational classes

Provides adult supervision to students

Discuss traffic routing plans and control point locations with superiors

Contact person with local law enforcement agencies

Owner

December 2003 – January 2013 C & M Marketing Houston, TX

Promotional & Marketing

Coordinate event activities including event setup, visual merchandizing

and inventory control within the district

Coordinate event logistics, timelines and schedules

Provide coordination and project management to ensure event success

Publicizes event to raise awareness and drive high levels of attendance

Build and retain direct relationships with clients to ensure satisfaction

Management of campaigns, events, employees and volunteers

Interface with neighborhood groups with planning and promotional events

Negotiate contracts and manage marketing vendor relationships

Prepare and manage marketing and event budgets

Maintain strong working relationships with merchants, partners and sponsors

Ensure contractors adhere to their contractual obligations

Conduct regular property audits ensuring properties are safe and meet

company standards

Field Director

August 2004 - June 2006 Texas City Security Houston, TX

Field Operation

Ensure compliance with general and specific post orders at client’s locations

Maintain and manage staffing levels to ensure efficiency in scheduling

Respond in a timely manner to emergency issues and client requests

Establish working relationship with local emergency agencies

Initiate preliminary investigations on all internal personnel issues

Manage and coordinate all security operations and programs

Partner with clients to ensure proper execution of security programs

Maintain up-to-date and accurate timekeeping systems and records

Ensure personnel are provided with necessary equipment and uniforms

Conduct employee reviews and develop staff

Meet with supervisors to discuss progress of work, resolve problems, and ensure

that standards for quality and quantity of work are met

Improve the operational systems, processes and policies

Contribute to short and long-term organizational planning and strategy

as a member of the management team

Continual participation in the process of identifying problem areas and

facilitate process improvement

Trainer

September 1998 - December 2003 Target Corporation Houston, TX

Merchandising / Replenishment Team

Coordinates, complete, and oversee job-related activities and assignments

Manages the deployment of inventory for an area of responsibility

Provides supervision and development opportunities for associates

Lead logistics processes: freight flow and replenishment and inventory management.

Supervise teams, ensuring safe environment and meeting team expectations.

Manage the day-to-day operations of the logistic team in assigned area

Responsible for organization and maintenance of merchandise

Focus on team development and growth to ensure strong team productivity

Train on operations initiatives and manage execution

Focus on inventory accuracy and resolve inventory discrepancies.

Partner with Asset Protection to create and adhere to Shrink Action Plan

Sergeant

February 1996 - September 1998 San Jacinto Security Houston, TX

Field Operation

Conduct on-site quality assurance inspections

Maintain consistent management practices that promote low turnover

and excellent service to our customer.

Conduct site/post inspections to reinforce officer safety rules, adequate

coverage, security supplies and compliance with post orders.

Visit client representatives to ensure satisfaction with services provided

Investigate complaints; ensure proper attendance, appearance, report keeping

Coordinates security officer schedules

Provide on- site training to security officers and initiating disciplinary actions

Attend meetings and trainings as assigned

Supervise guard operations at multiple sites

Carry out administrative procedures as required by management

Security Consultant

July 1996 - January 1997 Alert Centre Inc. (ADT) Houston, TX

Field Representative

Sell and promote security systems to potential clients

Generate leads through website, referral, and cold calling

Follow-up on leads and set appointments with potential clients

Meet with potential clients and conduct needs assessment

Establish and maintain lasting contacts/relationships with customer

Prepare, follow-up and close client proposals

Respond to customer needs in a timely manner

Customer service, communication, and education

Assume account management responsibilities to assure

complete customer satisfaction

Investigate and resolve customer issues in regard to delivery dates, billings,

financing and other related matters

Work with Operations to ensure the timely completion of each job sold

Strategic planner and responsible for growth development of the district

Owner

October 1995 - July 1996 Angel’s Above Houston, TX

Courier – Multi-Route Delivery

Direct staff in day to day operations

Responsible for providing strategic leadership oversee

All administrative management and fiscal operations

Recruit, hire, coach and retain team members

Respond to customer inquiries in a timely manner

Ensure contractors adhere to contractual obligations

Responsible for producing new business in the district

Financial acumen to oversee and maintain budgets control

and staff forecasting

Delegate work assignments, set expectations and monitor

Direct, implement and carry out company initiatives and liaison

with clients

Develop high quality teams through effective recruitment and training

Ensured independent contractors adhere to their contractual obligations

Handled customer service, client retention, reconciled

accounts, monthly P&L reports

Maintenance Mechanic

June 1995 - October 1995 The Kroger Company Houston, TX

Facility Maintenance Division

Ensure timely completion of all assigned work orders

Complete basic building repairs

Complete preventative maintenance, grounds maintenances

and general upkeep

Perform routine maintenance and repairs in the areas of painting, carpentry,

plumbing, office furniture, and all related building components

Conduct daily site reviews to ensure the building, grounds, and equipment

are in safe and functional operating condition.

Meet with manager, supervisors to determine needs or issues with multi-stores locations

Develop and maintain professional and positives working associations with vendors,

contractors, and employees

Carpenter-Supervisor

February 1983 - June 1995 Harris County Pct. 2 Houston, TX

Construction / Facility Maintenance Department

Experience in all aspects of remodeling, construction and rehabilitation

Complete and detailed understanding of the construction process

Proficient with plumbing, electrical, drywall, trim, cabinet, countertops,

windows, doors and flooring installations

Proficient in preparing estimates and material lists

Installing foundations, walls, floors, ceilings, and roofs

Studying specifications in blueprints, sketches, or building plans to prepare

project layout and determine dimensions and materials required

Building or repairing cabinets, doors, frameworks, floors, or other wooden

fixtures used in buildings

Assembling and fastening materials to make frameworks or props

Removing damaged or defective parts or sections of structures and repair

or replace

Inspecting ceiling or floor tile, wall coverings, siding, glass, or woodwork

to detect broken or damaged structures

Manage multiple government build projects simultaneously

Verify the integrity of contractors work

Supervised day-to-day operations

Assisted with job costing, keeping track of change orders and

scheduling of sub-contractors

Supervised and trained employees, maintained inventory control

and facility maintenance

Verify and approve all third party vendors contracted projects

Contact representative with vendors, suppliers, civic groups, contractors

and government agencies

Complete preventative maintenance, grounds maintenances

and general upkeep

Assistant – Runner

August 1981 - February 1983 Harris County Flood Control Houston, TX

Construction / Facility Maintenance Department

School - Work Program

Responsible for maintaining government trucks, equipment and shop area

Assisted all senior construction - maintenance personnel

Responsible for material pickup and delivery

Education

July 2004 LFM Security Houston, TX

Certification

Firearm proficiency

Private Contract Security (continuing education)

July 2004 Texas D.P.S Austin, TX

Certification

Level 1 Private Security Training

July 2004 Texas D.P.S Austin, TX

Certification

Level 2 Private Security Training

June 2000 American Security Officer’s Academy Houston, TX

Certification

Level 3 Private Security Training

Firearm qualification

CPR and First Aid Training

December 1995 H.C.C.S Houston, TX

Business Management-Entrepreneurship

June 1982 Jefferson Davis High Houston, TX

Diploma

Three year course in drafting

One year school / work program

One year woodwork

Additional Experience

St. Vincent de Paul Society Houston, TX 2010-2014

Emergency food pantry- distribute food, merchandise shelves, package items

End Hunger – Houston Food Bank Houston, TX 2006-2008

Construct boxes, merchandise inventory and participate in meal preparation

Near Northside B.O.N.D Houston, TX 2005 - 2010

Civic Association Member

Promote and stimulate interest and take active role in and keeping members

informed regarding the improvement, operation, and management of our community

Holy Name School Houston, TX 2001 - 2004

PTO President

Lead every meeting of the organization, scheduling and organizing events,

responsible for preparing agendas, finances and fundraising

Marathon/ Fundraising/Festival Coordinator

Responsible for planning, organizing and overseeing all aspects of the events

form its initial launch right through until the completion of event, fundraising

and contract negotiations

North Central Civic Association Houston, TX 1994- 2002

Vice President / Current Member

Lead every meeting of the organization, scheduling and organizing events,

responsible for preparing agendas, finances and fundraising

Promote and stimulate interest and take active role in and keeping members

informed regarding the improvement, operation, and management of our community

City of Houston Houston, TX 1988 - 1989

Parking Enforcement Officer - empowered to issue citations to those who abuse

disabled parking spaces

Additional Information

Established Home Office – Bilingual (speak Spanish) – Full knowledge of Microsoft Office

I would be an immediate asset to the growth of your

company due to the following:

1.I currently have a home based business office

2.I can start immediately

3.I have a broad range of working experiences

4.Former business owner

5.Centrally located within 610 Loop of Houston –Just 5 mins. North of Downtown

6.Established hard-core work ethics

7.Complete knowledge to be a leader

8.Bilingual – Spanish Speaking

9.Previous experience

Base salary and all the stated benefits and I will

lead this district as if it is my own personal business

with total satisfaction by all parties.

CALL ME I am ready to take control

Contact this candidate