Customer Service Manager

ROBERT K. YOUNG

**** ****** **.

Brentwood, CA 94513

Cell: 757-***-****

*********@*****.***

Highlights of Qualifications

Innovative, energetic, and disciplined business leader with vast amounts of experience in Operations and Logistics.

Strong team builder with successful roles in both high intensity turnaround situations, as well as, elevating high performing teams to next level.

Bottom line results oriented manager; keen ability to take strategic vision and turn into organizational objectives and direction.

Outstanding communicator with engaging interpersonal skills; easily interact with clients, staff, and executive management, and effectively bridge the gap between technical and non-technical operations.

Employment History

Owens-Illinois: 2011 - Present

Sr. Plant Manager (Virginia & California): Leads a high volume continuous flow glass manufacturing facility. Plant produces and distributes over 1.2M containers daily with annual revenues at $150M.

Promoted to lead one of top high visibility operations in 2nd year with company.

1 of 20 leaders selected for Global Leadership Program.

Lead major packaging change initiative that reduced operating expenses and improved customer service levels

Over saw multiple major capital projects and global pilot program for new manufacturing equipment.

Saint-Gobain Corporation: 1997 – 2011

Plant Manager: 2005 – 2011 (Kansas). Lead a plastics manufacturing facility that consisted of multiple production and distribution facilities with annual sales over $140M and over 290 personnel. Production operations include extrusion, injection molding, blow molding, and compound blending. Logistics operations consisted of multiple warehouses, including customer service.

Plant achieved global award for safety performance for 2 consecutive years. Also achieved award for top Health program in North America.

Achieved multiple year productivity increases; overcame business volume losses by implementing Lean principles and initiatives that increased efficiency.

Realigned production operations and increased capacity in a manner that saved large capital expenditures and met increased business demands.

Plant Superintendent: 2001 – 2005 (Michigan & Georgia). Lead the operations of an extrusion facility with annual sales up to $115M and over 200 personnel. Operations included PVC and composite material extrusion, as well as vacuum formed processing.

Drove turnaround of one of Group’s worst performing departments; transformed culture and established operational discipline at PVC and composite material extrusion plant.

Set record for highest monthly production volume among all similar North American plants.

Increased production 58% in 90 days by spearheading multi-million dollar expansion.

Logistics Manager: 1997- 2001 (Georgia & Iowa). Directed Logistics operations for the Southeastern U.S. distribution region for 3 separate business units and over 4,000 sku’s. Also responsible for directing the customer service operations, main customers were top retailers such as Home Depot, Wickes Lumber, and 84 Lumber.

Led plant expansion effort that was a key part of new corporate strategy to combine multiple brands into a single plant operation; exceeded all goals and efforts served as a model for future strategic plans.

Created several Logistics programs that allowed plant to maximize operational costs by effectively balancing inventory, production, and service constraints

United States Army: 1990- 1997

Captain: Combat / Logistics Officer (Colorado, Germany, Africa, Cuba).

Developed community mass transportation system that supported over 5,000 personnel.

Helped develop new supply chain processes that dramatically turned around inadequate Logistics operations during refugee crisis in Cuba

Managed Logistics operations in Somalia, which supported over 20,000 US & Foreign military and civilian personnel

Education

Masters in Business Administration, Regis University

Graduated with Honors

Bachelor of Science in Industrial Distribution, Texas A&M University

Emphasis: Engineering, Logistics, Sales, and Marketing

Additional Information

Professional Training

Lean Kaizen

TPM

6 Sigma Green Belt

Center for Creative Leadership

Effective Executive Speaking

Situational Leadership I & II Training

High Performance Team Training

MPR Behavioral Based Interviewing

DuPont Stop Safety Program

Advanced Ergonomics Training

OSHA 30 Hour Course

Master Planning / Scheduling

Other Information

Board of Directors for local United Way group (Campaign Chairman – 2009 & 2010)

Society of Plastics Engineers

APICS Society member

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