Quality Manager
Resume:
RESUME
OF
Michael Long
Spring Hill, Kansas
(C) 913-***-****
CAREER OBJECTIVE
A results oriented professional with experience in various industries seeking a management position in quality assurance with a company dedicated to achieving the highest level of customer satisfaction, product quality and process reliability. PROFESSIONAL EXPERIENCE SUMMARY
More than 25 years’ experience performing roles and responsibilities in inspection, auditing, quality engineering and quality assurance management. Provided leadership role in implementing and managing quality systems to ISO, CFR, DOD and international regulatory requirements, such as CE and EASA. Experienced in using project management tools for planning, implementation, milestone schedules, prioritizing tasks and turnover to key owners of processes. Experienced in using Statistical Process Control, Root Cause Analysis, Corrective and Preventative Action to reduce product defects and Continual Improvement and Lean Manufacturing to streamline processes and minimize process errors to increase process efficiencies and eliminate scrap and rework.
Proven ability to develop professional working relationships with Customers, Suppliers, ISO Registrar Representatives, and Defense Contract Management Agency Representatives and Federal Regulatory organizations such as FAA, DOT and NTSB. Managed the following processes; Calibration of precision measuring instruments, devices and software, Material Review Board, Supplier Quality System, Training, Continual Improvement, DCMA purchase orders, inspection and auditing, nonconforming product/process records, operational and inspection records, cost of poor quality metrics analysis and reporting. I am authorized to work in the US for any employer. WORK HISTORY SUMMARY
Quality Manager
November 2015 to Present
1
Wabtec Global Services
Kansas City, MO.
Provider of Positive Train Control electronic system installation and locomotive maintenance overhaul and repair.
Responsible for the following:
Responsible for the quality management systems and QA personnel for eight Wabtec Global Services PTC install and Locomotive Services locations in the U.S.
Performed and managed internal audits of Wabtec Global Services quality management systems.
Provide cost of poor quality metrics for analysis of scrap costs, rework costs, supplier reject costs and process improvement.
Provide quality management system training.
Provided guidance and mentoring for nonconforming material and process corrective actions for root cause and preventative action planning and implementation.
Addressed customer issued concerns and corrective actions. ISO/Regulatory Manager
June 2014 to September 2015
EC Manufacturing
Shawnee, Kansas
A high velocity and high volume electronic tier 1 supplier manufacturer, providing electronic device assemblies for the electronic vapor cigarette industry. Responsible for the following:
Used project management planning, development and implementation methods for company quality management system to ISO 9001/13485:2003 and ensuring compliance to Title 21 CFRs.
Development and implementation of policies, procedures, work instructions, forms and records to ISO 13485 requirements.
Provided quality management system, CFR and auditing training to company personnel.
Perform internal auditing, root cause analysis and corrective action and preventive action.
Facilitate FDA and ISO external audits.
Quality, Environmental, Health & Safety Assurance Manager June 2013 to May 2014
Stallard Technologies Inc.
Overland Park, Kansas
Retailer and distributor of new and refurbished Dell computer workstations and servers. Responsible for the following:
2
Planned, developed and implemented quality, environmental, health & safety management systems to ISO 9001, 14001 and 18001 requirements for ISO certification.
Perform internal audits, RCA, CAPA, product quality and process surveillance.
Facilitate external ISO Audits for certification surveillance and renewal.
Provide quality system reviews and cost of poor quality metrics to executive management.
Address all matters related to quality, environmental, health and safety system. Project Quality Manager
January 2011 to June 2013
Black & Veatch, Telecommunications Division
Overland Park, Kansas
Provider of telecommunication infrastructure solutions to utilities, local and state government agencies and the commercial wireless industry.
Directly responsible for the following activities:
Implemented and acquired ISO 9001 Quality Management Certification for B&V Telecom Private Network organization.
Implement and manage Telecom Division QMS requirements at the project level.
Develop, implement and maintain division quality policies and procedures.
Provide QMS training to Telecommunications Division professionals.
Perform audits of division level to QMS requirements and project level QMS and MSA contract requirements.
Address all matters of quality related to project performance and customer deliverables. Quality Management System Manager
November 2008 to December 2010
APPH WICHITA, INC., BBA Aviation
Wichita, Kansas
Aerospace OEM manufacturer and MRO of hydraulic actuation and landing gear system assemblies and components.
Directly responsible for the following activities:
Manager of AS9100, AS9110, FAR 14 CFR Part 21 under PMA, FAR 14 CFR, Part 145 and EASA 145 certified quality systems.
Used project management planning, development and implementation methods for company AS9110 ISO certification, compliance to FAA and EASA MRO requirements.
Developed, implemented the FAA Manufacturing Quality Inspection System Manual for PMA and FAA FSDO accepted Repair Station Quality System Manual for MRO.
Supervised a team of five Quality Technicians/Inspectors/Auditors
Developed and delivered QMS and FAR required training to all APPH Wichita personnel.
Manager of internal and supplier quality system audits, inspection processes, test, calibration and document control processes.
3
Reported metrics for PPM, COPQ, SCRAP, Audit Findings, Non-conformances, warranty returns and RCCA, supplier performance, and review and status of the company’s QMS to corporate managers.
Implemented, managed and monitored SPC and inspection requirements into machine, assembly and test processes.
Facilitated all third party external audits conducted by Federal Govt., DOD, ISO, and customers.
Manufacturing/Quality Engineer
January 2004 to October 2008
AEROFLEX TEST SOLUTIONS
New Century, Kansas
OEM manufacturer of avionics test equipment for the aerospace and defense industry. Directly responsible for the following activities:
Used project management planning, development and implementation methods for manufacturing process planning, development, equipment acquisition, training personnel and compliance to ISO, government and customer requirements.
Developed and implemented assembly, testing and product acceptance process procedures and work instructions for IPC Class 2 and class 3 inspection requirements of electronic equipment.
IPC-610 and J-STD-001 certified.
Provided ESD, IPC-610 and J-STD-001 training
Performed process improvement using lean manufacturing, 5s, visual factory concepts and Six Sigma DMIAC process to improve process reliability and product quality.
Develop clear and effective assembly, test and product acceptance work instructions to meet engineering design and performance specifications and quality requirements.
Managed, track and trend supplier nonconforming product, for cost of poor quality and supplier performance ratings.
Facilitate 3rd party inspector and auditors for DCMA QAR product inspections and ISO registrar audits.
Quality Assurance Representative
2000 to 2003
Black & Veatch LLC, Energy Division
Overland Park, Kansas
Roles and Responsibilities:
Project Auditing
Supplier Auditing
Supplier product inspections
Quality Process Engineer
1996 to 1999
4
Boeing Commercial Airplane Group
Wichita, Kansas
Roles and Responsibilities:
Develop and Implementation of product acceptance plans
Performed Gage R&R and Measurement System Analysis.
Internal auditing to ASCEP requirements.
Kaizen event and Lean Manufacturing team member
Major Assembly Inspector
1988 to 1996
Boeing Commercial Airplane Group
Wichita, Kansas
Roles and Responsibilities:
Commercial aircraft fuselage and wing airframe system assembly Inspection.
Document nonconforming material reports for MRB disposition. EDUCATION
Bachelor of Science Degree - Total Quality Management, Friends University, Wichita, Kansas Masters of Science Degree - Management, Friends University, Wichita, Kansas MILITARY SERVICE
United States Air Force -Tactical Aircraft Maintenance Specialist Kansas Air National Guard-Tactical Aircraft Maintenance Specialist 5
Contact this candidate