Candice Williams
Columbia, SC 29205
C 803-***-**** or H 803-***-****
**************@*****.***
OBJECTIVE
To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION & ADMINISTRATIVE skills to benefit mutual growth and success.
EXPERIENCE
Supervisor
7/2012- 8/2016
Telperformance, Columbia, SC
Respond to Member and Provider phone inquiries regarding all aspects of client business, including complaints, in a timely, accurate and professional manner, consistently meeting all guidelines
Exercise retention efforts when appropriate
Train & Develop agents
Help agents resolve issues on the call
Assitant Manager
1/2011- 5/2012
IIM, West Columbia, SC
Planning, Monitoring, Appraising job results
Implemented training course for new recruits speeding profitability.
Leader
11/2009- 1/2011
Blue Lion Marketing
Inspire people through shared vision for door to door sales
Create an environment where people feel valued and fulfilled
Sales Manager
6/2007-11/2009
Rent-a-Center, Columbia, SC
Responsible for store performance goals
Revenue growth/maintenance as required
Greet and assist customers on the sales floor and over the phone
Complete rental agreements
EDUCATION
Spring Valley High
1996-2000
Diploma
INTERESTS
Sports: Football, Basketball, Track
Volunteering at the shelter for the homeless