Quality Assurance Customer Service

Brian J. Wildenthaler

**** ****** *****, ***** **********, OH 43110 740-***-**** *************@*****.***

Personal Profile

I am a Proven Engineer, Leader, Recruiter, Teacher, Innovative Thinker and Manager.

I am a highly motivated self-starter with excellent leadership skills and dedication. I believe in the core values of Honor, Courage, and Commitment. I believe that a Leader is only as good as their TEAM.

Fifteen years of military and post military experience as a Manager, Supervisor, Lean -Line build supervisor, Inventory Control Manager and Quality Assurance Specialist. Management of multi-functional areas, including service technicians, warehouses, offices, and transportation.

Designed and implemented new standard operating procedures in field and customer support.

Education

Grand Canyon University- Mesa, AZ

Bachelor of Science in Business Management

I have completed more than 500 hours of Supervisor/Manager, LEAN, 5S, Inventory Control, Quality Assurance and Inspection, HAZMAT, Safety, and Heavy equipment training.

Experience

Current Employer

CleanPlanet Chemical, January 2014-Present

As a Senior Field Applications Engineer for CleanPlanet Chemical, I am independently responsible for the management of solvent recycling operations in over 10 manufacturing facilities. I am solely responsible for the quality inspection, installation and maintenance of solvent recycling equipment, and the training and management of the equipment operators. I am responsible for maintaining and supplying the highest quality products for my customers on a daily basis.

I am responsible for training personnel in quality testing, machine operations and maintenance. I lead a team of service technicians located across the United States. I train personnel in troubleshooting skills and customer service practices. I maintain the highest level of customer satisfaction.

I travel the country and abroad ensuring that all chemicals we produce are kept within the highest quality standards. My attention to detail, continuous improvement mindset, and ability to be a superior team player have contributed to maintaining and adding some of the biggest names in manufacturing to our company profile.

I am responsible for maintaining and filing quality reports and various other reporting documents using TrackVia.

Prior Experience

US Navy Manager, Supervisor-Quality Assurance Manager, 2000-2009

Managed all department operations in various commands assigned.

Proficient at writing and conducting Performance Evaluations, and Disciplinary Evaluations.

Managed expenditure reports and inventory reports.

Managed logistic operations for the movement of millions of dollars of Navy equipment and explosives.

Trained/ Mentored, countless military and civilian personnel.

Managed many different Multi-Functional Areas.

Worked directly with multiple customers.

Maintained High Security Key Control, and was in charge of company buildings.

Acted as an Ambassador of the United States Navy while in the community.

Participated and trained for four LEAN SIX-SIGMA operational events.

Supervised 6 inspection personnel on the flawless Lean Operations, Inventory and Inspection of base wide munitions.

Maintained 100% accuracy in our explosives ready service locker, resulting in zero discrepancies in the commands inventory and explosives safety inspection.

Performed Quality Assurance/Safety Observer tasks while supervising over 50 personnel conducting ordnance warehousing, aircraft ordnance loading, and Inventory operations.

Trained over 200 personnel in proper safety procedures and inspection criteria of explosive components.

Responsible for inspection and accountability of conventional weapons and related components.

Conducted countless Quality Assurance spot checks, audits, and inspections.

Inspected the break down, and rebuild of over 2,000 electronic aircraft gun systems.

Inspected upper echelon maintenance conducted on over 1,300 BRU-32 bomb ejection systems.

Trained and qualified over 100 sailors as quality assurance inspectors, and safety observers.

Inspected the assembly and test operations of over 1 billion dollars of Navy munitions.

Revised several quality assurance inspection criteria manuals, and standard operating procedure manuals.

Inspected and audited proper cable and aircraft weapons system test procedures.

Inter-Coastal Electronics, 2011-2014

As a Field Service Engineer for Inter-Coastal Electronics I was independently responsible for Managing the Inventory, Troubleshooting, Maintenance, Repair, and Shipping of millions of dollars of United States Army laser training equipment. I was also responsible for Training hundreds of Army and Civilian personnel in the assembly and function of the training systems. I worked alone without any outside supervision and to be the best ambassador to the company I could be. My attention to detail resulted in zero, inventory or shipping discrepancies resulting in 100% Inventory Accuracy.

I also assisted as a production technician and had a key role in Lean Line Operations resulting in pre-deadline completion of millions of dollars of Army training assets.

Areas of Expertise

Managing

Supervising

Leadership

Safety

Recruiting

Teaching

Innovative Thinking

Fast Paced Environment Adaptation

Communication

Common Sense

Goal Setting

Conflict Resolution

Training/ Mentorship

Guideline Adherence

Motivation

Customer Service

Microsoft Applications

Report Writing

Asset Management/ Control

Problem Solving

Program Auditing

Investigation

Accounting

Lean Line Production

Warehouse Operations

Inventory Control

Q/A Inspecting

Safety Observing

Troubleshooting

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