Customer Service Security

JACOB W. LEWIS

**** *. *** *. ********, UT. *****

Cell Phone: 435-***-**** *********@*****.*********:*********@*****.***

Objective Statement

To provide quality work and dedication and obtain an opportunity in which I can advance my skills and potential as well as increase productivity for the company

Employment

Viewpoint Center Mental Health Hospital 12/2015-Current

Manger Syracuse, Utah

●Manage staff in giving direction and Training on company policy

●Assist and provide a safe environment for Teenagers with behavioral problems

●Monitor suspicious behaviors and search rooms for contraband

●Use and maintain positive control in a restraining hold when necessary

●Provide first aid and CPR if necessary

●Transport patients to hospital for Doctors Appointments

●Participate in outdoor recreational activities with patients

●Write summary reports about patients’ behaviors for the day

●Monitor halls and patients when in rooms

●Assist Nurse in safely distributing patients’ medication

Peak Security 02/2015-12/2015

Patrol Officer Salt Lake City, Utah

●Patrol of interior/exterior areas of assigned locations

●Observe and report suspicious activities and persons

●Write detailed narrative reports and maintain daily activity reports (DARs)

●Enforce rules, regulations, policies, procedures, and respond to alarms and emergency situations requiring security assistance

●Use of technology for checkpoints and requirements, immediate synchronization, reports, forms and locations in real-time.

●Patrol and secure areas via foot patrol/vehicle. Screen employees before they enter a secure area at a checkpoint before entry into work areas.

●Monitor secure areas via cc/tv and also foot patrol.

●Check on wellness and rate other Peak Patrol Officers as a Supervisory Patrol Officer via company provided vehicle.

Department of Homeland Security 11/2002 - 5/2014

Supervisory Officer Salt Lake City Airport, Utah

●13 years of experience on multiple explosive detection systems, which included full body scanning, liquid explosive detection, X-ray, Trace residue, electronic identification, handheld metal detector, and magnetometer

●Certified in body language and behavior determination for 4 years

●Enforced Standard Operational Procedures (SOP), which included daily calibration and maintenance of security equipment, radios, on screen resolution procedures, full body pat downs, hazmat confiscation, resolving alarms, and determining of improvised explosive devices, and screening of passengers with disabilities

●Wrote incident reports clearly and effectively to management officials

●Monitored employees and customers via CCTV

●Directly supervised and managed 30 staff officers, indirectly ranked 400 officers including lead officers

●Attended multiple homeland security leadership trainings

●Mentored and coached new officers with SOP and on the job training

●Handled personnel issues, managed staff performance, conducted interviews, rated and performed evaluations, and scheduled area rotations

●Kept high quality customers service by effectively communicating in a friendly manner

Education

Taylorsville High School Graduated: 5/1993

High School Diploma Taylorsville, Utah

Skills / Equipment

Attention to detail of employee and customer relations

Knowledge of Microsoft software

Customer service negotiation

Bilingual (Japanese)

Critical thinking

Secret Clearance DHS

Additional Accomplishments

Eagle Scout Award

Certificates of Appreciation from US Forest Service

Commitment Award for Attendance Department of Homeland Security

High 5 Award Department of Homeland Security

LDS Missionary for 2 years Tokyo Japan

Multiple Leadership Training Certificates from Department of Homeland Security

Patriot Award Department of Homeland Security

Current Utah Guard License

Certified in CPR and First Aide

Attended Federal Law Enforcement leadership academy

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