Customer Service Home Health
Resume:
Debbie Richardson
Salem, VA 24153
********@*******.***
Employers: Amedisys Home Health and Hospice
Roanoke, Va 24019
8/2011-current
Job Duties: Prepare scheduling daily for nurses to visit patients. Fax orders to doctor’s offices
for signatures. Answer all incoming calls and route to the proper channels. Make sure
schedules correspond with doctor orders for labs and other procedures. Set up schedule
for starts of care for each referral.
Employers: Ace Private Risk Services / formerly Atlantic Mutual Insurance
616 Idaho St
Salem, VA 24153
2/1989 to 6/2011
Job Duties: Customer Service Technician, handling incoming calls from insured’s and agents,
underwriters,
and territory managers. I was responsible for handling the higher level calls. I also was in
charge of setting up different payment options and pay plans, resolving billing problems and
making sure commissions to agents were paid correctly. I personally would handle between
80-100 calls daily. Prior to becoming mainly responsible for customer service calls, I was
responsible for training new hires on the different aspects of the job. I also assisted in writing
and updating our procedures manual and I received the 2000 company performance award.
Education: Glenvar High School graduate 1974
Reference: Rachel Osborne
Amedisys Home Health Services
Shannon Smithson
Ace Private Risk Services, High Net Worth Coordinator
Kim Foster
Ace Private Risk Services, High Net Worth Coordinator
Kimberly Simpson
Ace Private Risk Services, Financial Analyst
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