Customer Service Manager

Bruno Aguiar Thomaz

Rua Djanir Mendes dos Santos, 134 Macaé-RJ Brazil

+55-22-981**-**** 98145-0044, *****.*.******@*******.***, https://br.linkedin.com/in/bruno-thomaz-79331663

Education & Qualification

2016 - 2018 University of Manchester (MBS), UK; Global MBA, Master’s degree

International MBA in business; on going

2012 - 2014 Fundação Getúlio Vargas (FGV), Brazil MBA specialization in finance

Finance Manager, Controllership and Audit; Grade 8,67

2001 – 2006 Universidade Federal Fluminense (UFF), Brasil; accounting degree

Brazil accounting register n RJ 103746/O-6; Grade 7,94

Experience

Since 2011 Finance Manager at Falck Brazil (Danish company)

Assist the company to build a high performance finance team

Improve reports (Brazil MD and Denmark), company control, procedures and pricing analyses

Support productive environment creating motivation to achieve company goals

Manager in charge of group accounting in Brazil, finance planning, taxes, audit and compliance

People development, finance data analysis, project finance advisor, KPI’s, insurance, budget and forecast

2004 - 2011 Coordinator at Santander Bank (Brazil)

Client relationship with focus on product sales, customer service, monthly staff performance and objectives

Identify vulnerable areas and mitigate the risks

Provide operational support of branch activities in a stressful and challenging environment

Lead treasury, internal audit support, procedures and branch accounting

Additional Skills

Friendly, proactive, hard working, adaptable, ethical and critical thinking

Solid capabilities in obtaining results in challenging environments applying strong leadership and teamwork skills

IT: Microsoft Office - Excel, Word, PowerPoint, Navision, Hyperion

Languages: English and Portuguese

Others

Exchange program in Sydney

Leadership and human behavior training programs

Available to travel and move

Reference available on request

Contact this candidate