Customer Service Sales

Karen Coke

**A Lockhart Crescent, Kingston **

Tel: 876-***-****

E-mail:************@*****.***

CAREER SUMMARY

A highly resourceful, flexible, innovative and enthusiastic individual who possess a wealth of knowledge regarding administrative and office functions. I am a fast learner who can absorb new ideas and has excellent interpersonal and communication skills. Currently, I am looking for a career advancement opportunity with the company that will be mutually beneficial.

WORK EXPERIENCE:

May 2016 – to present Dee Vee Realty Jamaica Ltd.

- Real estate sales, leases/rentals, mortgage pre-approval advice,

- Set up client management database and do property inspections

- Solicit listings for properties for sale, rental/lease via telephone

- Do administrative work e.g. uploading properties on the company’s website, as assist in taking minutes among other

- Answering telephone calls from prospects and responding to e-mail

- Do follow-ups on sales in the pipeline

- Do proposals to market certain type properties

- Plan and execute “Open Houses” for property sale

- Write various types of letters to clients and purchasers

- Assist in reviewing and editing some existing business forms/letters

- Prepare monthly activity reports among other administrative functions Nov 2011 – Present Sales Associate – Sagicor Property

- Real estate sales, leases/rentals, mortgage pre-approval advice,

- Set up client management database and do property inspections

- Solicit listings for properties for sale, rental/lease via telephone

- Submit advertisement to market property in the newspaper

- Assist in the creation of work-forms/documents

- Do administrative work e.g. uploading properties on the company’s website, as assist in taking minutes among others

- Prepare invoice for commission payment

- Answering telephone calls from prospects and responding to e-mail

- Do follow-ups on sales in the pipeline

- Do proposals to market certain type properties

- Plan and execute “Open Houses” for property sale

- Write various types of letters to clients and purchasers

- Prepare monthly activity reports among other administrative functions Karen Coke

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July 2008 – Oct 2011 Channel Realty Company Limited – Real Estate Sales Agent

- Real estate sales, leases/rentals, mortgage pre-approval advice, set up client management database and do property inspection

- Solicit listings for properties for sale, rental/lease via telephone

- Submit advertisement to market property in the newspaper

- Assist in the creation of work-forms/documents

- Do administrative work e.g. uploading properties on the company’s website, prepare invoice for commission payment, assist in taking minutes

- Answering telephone calls from and responding to e-mails

- Do follow-ups on sales in the pipeline

- Assist in the creation of work-forms/documents assist in administrative areas and co-ordinating seminars, workshops, Open Houses

2003 - 2007 Victoria Mutual Building Society (VMBS) - Secretary/Help Desk Operator

- Systems & Methods Department

.

Working as part of a team and supporting the Department’s Manager. Duties assigned: o Update the Society’s Procedures and Policy Manuals o Prepare and place manuals on the department’s web page o Register and answer and follow-up all queries throughout the VMBS branch network o Take and prepare minutes for department

o Updating, processing and filing of all documents. o Compile data and prepare leave/absenteeism report for the department o Monitoring and taking stock of department’s stationery, first aid needs and library books

o Participate in re-engineering meetings (conducted by the then Assistant Vice President (AVP) of Operations )

o Assist AVP of the department with assignments (during her administrative assistant’s absence)

o Plan social activities for the department and any other duties assigned 1999 -2003 Victoria Mutual Building Society –May Pen Branch –Secretary/Loans Officer Working as part of a team and supporting the branch manager. Responsible for the day to day tasks and administrative duties of the office including the writing of loans. o Interview customers re mortgage loans/share loans (sometimes include liaising with VMBS Property Services), showing Private Treaty Listing and follow-ups o Write Mortgage Loans

o Process memo, letters, reports, notices on word processor o Compile data and prepare leave/absenteeism report for 15 persons at the branch o Monitor, take stock and update stationery records o Check Rate Change and Renewal Notices re Fixed Deposit Accounts and prepare them for dispatch

Karen Coke

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o Answer most of the telephone calls, answer queries, transfer calls and make calls on behalf of staff

o Maintain Notice Board

o Record and frank mail for dispatch

o Co-ordinate and execute marketing of Society’s products and services at events such as, expos (schools, NHT, Chamber of Commerce etc)

o Monitor facsimile & disseminate documents

o Process incoming mail for the manager

o Invigilate test for interviewees(when need arises) o Updating, processing and filing of all documents. o Assist in planning social activities for the branch (e.g., dinners, trips and charity outreach)

o Assist in confirming VMBS cheques for other entities o Assist in changing Video Cassettes used by security monitor & manning doors o Assist with promotional events on behalf of the Marketing Department o Assist in retrieving accounts applications cards for other branches o Assist at customer service area (when need arises) 1991 – 1999 Investigatory Clerk & Administration Clerk –Internal Audit Department

March 1988 - 1991 Mail Processing Clerk/Relief Telephone Operator ACADEMIC ACHIEVEMENTS

Mar - Sept 2011 Certificate - Real Estate Dealership -160 Hours – University of Tecnology (UTECH)

Course Outline includes: Law, Communication Skills, Office Management & Procedures, Introduction to Valuations & Accounts

April – May 2008 Certificate - Real Estate Salesman 100H -UTECH B & B Institute

1998 - 1999 Certified Professional Secretary Course (Distinction) Jamaican Institute of Management

1994 – 1995 Diploma in Management Studies – Credit (Certified 1996) 1980 -1985 Merl Grove High School

GCE Ordinary Level – 2 Subjects

CXC General Proficiency Level 3 Subjects

Karen Coke

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ACADEMIC ACHIEVEMENTS CONT’D

ADDITIONAL SKILLS/TRAINING

Oct 2015 – Aug 2016 Training in Practical Nursing (Awaiting NCTVET Certificate) 2007 Certificate in Floral & Balloon Designs – B & E Catering 2006 Project Management & Sales/ Customer Service In-House Training

NCTVET - National Vocational Qualification of Jamaica (NVQ-J) Certificate in Data Operations Level 1

2005 Desktop Publishing – Infoserv

Supervisory Module In- House Certification

2003 -2004 Web Page Designs Basic & Advance – Infoserv 2003 In-House Advance Public Speaking Training

2001 Integrated Financial Services In-House training in Mortgage Lending – Residential Loans

SPECIAL SKILLS Licensed Real Estate Agent, Floral & Balloon Decorating, Events Planning/Coordinating

COMPUTER LITERACY

Microsoft Word, Excel, Publisher, PowerPoint, FrontPage, Lotus 1, 2, 3, Lotus Word Pro, Adobe Acrobat Reader, Writer & Photoshop

HOBBIES Playing Dominoes, Gardening, Sight Seeing

Karen Coke

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INVOLVEMENTS:

Teacher Substitute – Campion College – Sept 2013 – July 2014

Parent Rep – Wolmer’s Boys – Sept 2013 – July -2014

PRO – Women’s Missionary Fellowship, Nazareth Gospel Assembly (NGA), Kemps Hill, Clarendon –July 2012 – April 2016

Special Events Co-ordinator - NGA, Kemps Hill, Clarendon

President – PTA, Trafalgar Christian Prep – Sept 2012 – June 2013

Community Outreach Feeding Programme – Bethel Gospel Assembly, Whitfield Town 2010 - 2012

Vice President - Vineyards Citizen’s Association, St. Catherine – 2008 – 2009

SPECIAL AWARDS:

Awarded a plaque from Trafalgar Christian Prep. P.T.A. – July 2013 - Outstanding Leadership Qualities

REFEREES: Available upon request.

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