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Customer Service Sales

Location:
Los Angeles, CA
Posted:
September 13, 2016

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Resume:

RAMIL MENDOZA

Los Angeles, CA *****• Cell: 714-***-****• Email: *********@*****.***

https://www.linkedin.com/pub/ramil-mendoza/101/804/36

STATEMENT OF QUALIFICATIONS

Over 15 years of professional experience in business operation and support. Comprehensive skills with advanced knowledge using Excel pivot table, Power Point, Word, P21/Epicor, Novar, Wide Orbit and Gabriel. Impeccable interpersonal skills, immaculate time management, and organization.

Highlighted Areas of Achievement:

Created log templates for our sports package, Sunday Ticket, Nascar HotPass, Masters, and League Pass.

97% consistent success rate in revenue retention for over 9 years. 3% converted “make goods” by technical issues.

Awarded “Employee of the Month”, twice in one year (Prudential Finance).

EDUCATION

University of Phoenix, Business Management degree.

PROFESSIONAL EXPERIENCE

DirecTv, El Segundo, CA 2007-Present

Traffic Specialist

Manage and maintain running campaigns, from the ad sales traffic perspective. Serve as a liaison between sales, agencies, and ad operations. Troubleshoot problems in live national campaigns in a timely manner, monitor materials in SD/HD platform. Create and edit program schedules for various networks such as pre-emptions, and weave errors. Led team in a fast paced environment creating complex format template logs for our sports specific packages; such as Sunday Ticket, NBA League Pass, UEFA, Cricket, and Nascar.

Prudential Finance, Irvine CA 2006-2007

Network Support, Relocation Rep.

Responsibilities consisted of testing protocol net forms that correlated with live forms use for relocation department, assisting clients with their relocation, provided by their company. Provide information and educated Prudential Real Estate agents with relocation trends at various trade shows.

Cox Media, RSM CA 2004-2006

Traffic Coordinator

Traffic instruction entry, and labeled material ID. Supported account executives, and account managers with administrative duties, and worked closely with recon to submit accurate billing.

Nachi America Inc. Cerritos CA 2001-2004

Customer Service Representative

Entered direct phone orders and requests. Managed several accounts, created table for back order report and sales. Organized and filed shipping orders.



Contact this candidate