RAMIL MENDOZA
Los Angeles, CA *****• Cell: 714-***-****• Email: *********@*****.***
https://www.linkedin.com/pub/ramil-mendoza/101/804/36
STATEMENT OF QUALIFICATIONS
Over 15 years of professional experience in business operation and support. Comprehensive skills with advanced knowledge using Excel pivot table, Power Point, Word, P21/Epicor, Novar, Wide Orbit and Gabriel. Impeccable interpersonal skills, immaculate time management, and organization.
Highlighted Areas of Achievement:
Created log templates for our sports package, Sunday Ticket, Nascar HotPass, Masters, and League Pass.
97% consistent success rate in revenue retention for over 9 years. 3% converted “make goods” by technical issues.
Awarded “Employee of the Month”, twice in one year (Prudential Finance).
EDUCATION
University of Phoenix, Business Management degree.
PROFESSIONAL EXPERIENCE
DirecTv, El Segundo, CA 2007-Present
Traffic Specialist
Manage and maintain running campaigns, from the ad sales traffic perspective. Serve as a liaison between sales, agencies, and ad operations. Troubleshoot problems in live national campaigns in a timely manner, monitor materials in SD/HD platform. Create and edit program schedules for various networks such as pre-emptions, and weave errors. Led team in a fast paced environment creating complex format template logs for our sports specific packages; such as Sunday Ticket, NBA League Pass, UEFA, Cricket, and Nascar.
Prudential Finance, Irvine CA 2006-2007
Network Support, Relocation Rep.
Responsibilities consisted of testing protocol net forms that correlated with live forms use for relocation department, assisting clients with their relocation, provided by their company. Provide information and educated Prudential Real Estate agents with relocation trends at various trade shows.
Cox Media, RSM CA 2004-2006
Traffic Coordinator
Traffic instruction entry, and labeled material ID. Supported account executives, and account managers with administrative duties, and worked closely with recon to submit accurate billing.
Nachi America Inc. Cerritos CA 2001-2004
Customer Service Representative
Entered direct phone orders and requests. Managed several accounts, created table for back order report and sales. Organized and filed shipping orders.