Customer Service Medical

DONNA M BINGHAM

**** ***** ******** **, *******, IL 60629

773-***-**** (Home) 773-***-**** (Mobil)

************@*******.***

QUALIFICATIONS/STRENGHTS

Detail and dead-line oriented, positive, people oriented, energetic, professional, reliable, articulate, decisive, honest, ethical, ability to retain knowledge of products, requires minimal supervision, and ability to work in a fast paced environment.

Excellent organization, problem solving, and communication skills. Motivated to meet client/patient needs, with exceptional interpersonal skills.

Superb ability to execute multiple tasks and projects simultaneously.

SKILLS

Proficient knowledge of Microsoft Office, IDX, MediSoft, Outlook, Dentrix, Lotus Notes, Appointment Manager, Compass, Outlook, and various Internet capabilities

Training in OSHA and HIPAA rules

Knowledge of Medical Terminology

Typing 45-50 wpm

EDUCATION

EVEREST COLLEGE- (Medical Administrative Asst.) Chicago, IL September 2010-June 2011

*AWARDED HIGH HONORS/PERFECT ATTENDANCE/OUTSTANDING STUDENT AMBASSADOR

EXPERIENCE

Higher Learning Childcare & Development Chicago, IL June 2015-To Present 2016

Office Administrator/Assistant Teacher

Encourage student development by providing interactive activities

Stimulate emotional, intellectual, and social growth of students by developing and directing educational programs and activities tailored to assigned classroom.

Provide safe environment by maintaining orderly, clean, and appealing facilities; eliminating or removing known safety hazards; following and enforcing standards and procedures; complying with legal recommendations.

Keep parents informed by posting parent information in the classroom, maintaining and sharing records of child’s progress and behavior.

Inform staff and parents of curriculum by preparing and submitting lesson plans; posting schedules and curriculum outlines.

Answer phone calls from parents and state regulating officials.

Help to maintain and organize children’s files so they are in compliance with state guidelines.

H&R BLOCK (Scottsdale Mall) Chicago, IL December 2014-April 2015

Client Service Professional

Successfully greeted clients in a warm and friendly manner on the phone and in person.

Answered phones promptly and followed proper phone protocol.

Successfully matched each client to the same, referred, or best available Tax Professional.

Teeth ~ NO DENTURES Chicago, IL June 2012-June 2013

Patient Care Coordinator

Responsible for all front desk/receptionist operations and clinical systems in order to assist patients.

Assisted in scheduling new and existing patients for Implant Consultations and General Dentistry exams.

Successfully evaluated new patient health history forms for accuracy prior to meeting the doctor and clinical staff.

Consulted with patients and presentment of treatment plan options for implants and dental care.

Additional responsibilities included: collect and process co-payments, insurance verification, filing, scanning patient documents, maintain clean work station and reception area, and ordering office supplies.

ADVOCATE MEDICAL GROUP (Externship) Chicago, IL April 2011-June 2011

Medical Records Specialist

Answered multiple calls simultaneously and directed transfer calls.

Assisted patients and doctors requesting medical records.

Correctly identified and merged duplicate MRN (Medical Record Number). Additional responsibilities included: Filing, scanning patient records, sorting of documents, copy/fax medical records.

JPMORGAN CHASE BANK Chicago, IL October 2001-April 2010

Call Center/Client Service Representative

Maintained day to day inquiries/projects for a portfolio in the Multi National Market Segment with Revenue totaling over $22,000,000.00.

Coordination and follow through on client requests for products and service (i.e., open/close accounts, check orders, credit drawdowns/pay downs, credit cards requests, etc.)

Contributed to overall Customer Service and Treasury Service profitability with sustained growth through research, follow-up, and client issue resolution through effective interaction with advisors, product partners, branch/operations teams and other staff in a timely and professional manner. Additional tasks included: account research, preparation of Service Quality Reports, and client visits to various cities.

FIRST NATIONAL BANK/BANK ONE

Call Center Banker/Team Leader/Supervisor Chicago, IL May 1985-October 2001

As Call Center Representative I was entrusted with complex personal banking issues ranging from general account questions to research and account resolutions. I successfully opened and closed accounts, resolved customer complaints, provided statement copies, check copies, and various document requests.

Promoted to Team Leader in June of 1991, and Supervisor in 1996. My responsibilities included: providing bankers with training in phone etiquette, and prompt and effective account resolution.

Provided bankers with training, phone monitoring, and individual coaching sessions.

Conducted staff meetings and performed Mid/Annual performance reviews. Also, conducted interviews with perspectives new hires.

SUMMARY

I am a dedicated professional, having provided EXCELLENT service in the fields of Customer Service, Medical Records, Dental and Retail front office. My talents over the years have awarded me with promotions, customer compliments, and numerous awards. I am confident in my abilities and would be an asset to any professional organization.

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