Office Manager, GM, Receptionist, Secretary
Resume:
Carol J. Kearsing
Clifton Park, NY 12065
E-mail: *********@*******.***
Employment:
FRONT END SUPERVISOR/CASHIER - June 2012 – present Market 32 by Price Chopper
Oversee 25 cashiers, take cash drawers put into all checkout registers in the mornings, make deposits/change throughout the day, answer questions, comments, complaints from customers, rain checks, refunds, coupon discounts, check bathrooms for cleaning purposes, help in other departments when needed, hang sale tags, stock
all candy at every register.
SECRETARY - June 2012 – November 2013 Kurz & Associates, Law Office, Guilderland, NY
Greeted guests upon arrival, answered phones, booked appointments, scanned important papers into computer and put into each clients folder, faxed Courts, Judges, other attorneys, real estate agents, worked on all vehicle and traffic violations, filed, typed petitions, daily mail scanned and put into files, organize old files and shred if need be.
OFFICE MANAGER/ SALES MANAGER March 2000- June 2010 Comfort Inn Albany Airport, Quality Inn Albany Airport, Comfort Inn Glenmont, NY
Oversee desk clerks greeting, checking in/out guests from hotel, mention all amenities. Handled all accounts receivables, and direct bill applications, Responsible for all ordering of office, breakfast, meeting room and room supplies, Human Resources which include new hire and termination processing, Payroll weekly, Bank Deposits, Inspection of rooms cleanliness, making sure grounds were properly maintained,
SALES MANAGER DUTIES:
Arranged block of rooms for meetings, seminars, weddings, training classes, sport tournaments, bus tours, reunions, bridal and baby showers, weekly function sheets, BEO- Banquet Event Orders, Handling of all outside catering, cold calls, making room reservations, advertising, maintained all third party website (GDS), Handled all sales calls, proposals and arrangements for all banquet hall and room blocks for weddings, bus tours, reunions, American Legion, etc. Maintain focus on occupancy percentage, ADR, and REVPAR Quality assurance in in-room, guest comment cards, guest complaints, Guest relations and assuring guest satisfaction
WORK HISTORY
May 2007 – June 2010 General Manager/Sales Manager Comfort Inn Albany Airport, Latham, NY
March 2000 – May 2007 General Manager/Sales Manager Quality Inn Central Albany, NY
December 1998 – 2000 Director of Sales and Marketing Ramada Limited, Albany, NY
August 1998 – Dec 1998 Interim General Manager Comfort Inn, Syracuse, NY
May 1997 – August 1998 Sales Manager Ramada Limited, Albany, NY
October 1996 - May 1997 Front Office Manager Ramada Limited, Albany, NY
January 1994 – October 1996 Front Office Manager StillWaters Resort, Branson, MO
Education:
Diploma – Graduated from Albany High School 1984
Courses in Travel and Tourism at Adirondack Community College 1984- 1986
H.O.S.T certificate from CHOICE hotels – Hospitality Operations Success Training April 2009
Skills:
Self-motivated and enthusiastic when working both independently and as a team player.
Superb written and oral communication skills.
Resourceful and detail-oriented.
Skilled problem-solver and multi-tasks
25 years of experience with Hotel/Restaurant
Experience with many software programs, MS word, Choice Advantage, PM
Extremely fast learner
References:
Kelly
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