Customer Service Data Entry
Resume:
El Paso, TX *****
Phone # 915-***-****
*********@*****.***
Dora Alicia Herr
Objective
To secure a position in the office administration field with a company that I may assist in achieving its corporate goals.
Experience
10/05/13- 08/19/16 Eagle Transporation Charlotte, NC
SECRETARY AND DISPATCHER
Check website for available loads
Called for load details and fill-out contracts
Called brokers on a daily basis.
Dispatch drivers and tracking.
File log books and check the maintenances reports
Records Alcohol and Drugs test.
Orientations on safety regulations
Accounting/Administrative:
General journal entries, budgeting, record company’s expenses, process payroll, fill out 941, W2s, W4s, 1099s. Process payroll tax payments, invoicing, bank deposits, handle accounts receivable/ payable and other clerical duties.
4/12/10 -8/15/13 El Paso Community Action Program El Paso, TX
ARRA Intake Clerk
Responsible for verifying that all clients have proper documentation for education assistance registration.
Interview clients
Fills computerized intake applications and enters the information into a specialized agency database (SHAW).
Fill out CSBS ARRA form and fax it to designed school.
Fill out food, transportation and Pap vouchers.
Responsible for handling a high volume of calls, scheduling appointments and filing.
Maintain a client database that will allow the tracking of his or her Attendance, Grades and Certification.
Perform outreach to businesses in the community to inform them of the employment department services and persuade them to give the employment dept. job opportunities for our clients.
Conducting employment orientations that inform clients on job searching techniques.
Delivery and maintain a high quality service to clients and potential employers
02/10/2008 To 03/23/2010 America Morales Transport El Paso, TX
SECRETARY AND DISPATCHER
Check on website for available loads for trailer transport loads on Web sites
Called for load details and Filled out contracts
Called brokers on a daily basis.
Invoice, Bank deposits, Accounts receivable, payable and payroll
10/17/2004 To 01/30/2008 Electrical Components International El Paso, TX
CUSTOMER SERVICE & SHIPPING SPECIALIST
Created shipping orders for Harnesses at the warehouse and printed for the floor supervisor
Assisted customers on tracking production flow and informing them of their status.
In charge of the data entry and creation of the packing list
Filled out freight bills, scheduled pick-ups and answered phone calls.
Maintain the inventory on part numbers
Data entry on BPCS system.
Prepared special reports for the end of each month and yearly.
Answered e-mails and other clerical duties.
08/19/1984 To 05/17/2003 International Garment Processor El Paso, TX
CUSTOMER INVENTORY SUPERVISOR
Supervised Customer Inventory Department.
Tracked inventory for multi-million dollar operation.
Designed production balance reports needed in the Company’s Executive Decision Making.
Scheduled merchandise arrivals and departures for clients.
Assisted customers on tracking production flow and kept informed on production changes.
Prepared special reports and other clerical work.
Assisted the Accounting Department with Payroll.
Education
2004 Quick Study Learning Center El Paso, TX
Certificated of Medical Information Specialist.
1982 To 1983 El Paso Community College El Paso, TX
General Studies, Word Processor, Bookkeeping and Typing.
1982 Ysleta High School El Paso, TX
General Studies High School Diploma.
Summary of
Qualifications
Thirty years experience in the office administration field.
Software experience with Medi.Soft 2002, Access 2000, Quickbooks, PowePoint 2000, Word 2007, Excel 2007, Outlook and Windows 98-2007.
Type 45 wpm.
Multi-line telephones.
10 Key calculate.
Bilingual-Fluent in reading, writing and speaking Spanish and English.
Excellent customer relations/ service skills.
Exceptionally fast learner capable of picking up new skills with minimal training
References
Available on request.
Contact this candidate