Customer Service Microsoft Office

Suzanne D. Faranso

**** ******* **. **** **********, MI 48322 ● 248-***-**** ● **************@*****.***

Core Professional Strengths

Strong organizational, technical, and multi-tasking skills

Trustworthy, ethical, and committed to customer service

Confident and friendly in interactions with individuals at any level

Core Professional Strengths and Capabilities include:

-Microsoft Office Proficient

-Team Building/Mentoring

-Strong Communication Skills

-Accounts Payable

-Accounts Receivable

-Employee Motivation

-Helpful to others at all times

-Operations Management

-Vendor Negotiations

Experience

New York Life October 2013 – Present

Southfield, MI

Office Manager/Insurance Producer

Customized insurance programs to suit individual customers, often covering a variety of risks.

Calculated premiums and established payment methods.

Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage.

Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients.

Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.

Analyzed insurance programs and suggested additions and changes.

Real Estate 1 February 2012 – October 2013

West Bloomfield, MI

Responsible for day to day aspects of real estate sales and listings. I worked in tandem assisting other agents, the accounting teaming, leasing, facilities staff and construction to provide a full range of timely services to tenants and clients. Specific duties include:

Developed and maintained excellent agent relationships.

Received clientele from going door to door.

Present purchase offers to sellers for consideration.

Advise clients on market conditions, prices, mortgages, legal requirements and legal matters.

Coordinate appointments to show homes to prospective buyers.

Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.

Americquest Mortgage January 2000– February 2008

Ann Arbor, MI

Account Executive/Mortgage Banker

Conducted business in compliance with all state and federal regulations.

Assisted customers in determining which type of mortgage best met their needs, as well as which mortgage product would most likely be approved.

Originate Mortgages for home refinancing, purchases, or construction loans.

Review and analyze approval or denial of loan packages.

Originate company and personal leads.

Education & Certifications

Baker College September 1999 - June 2001

Associates Degree

Oakland Community College September 1998 - June 1999

Pre Associates Degree

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