Customer Service Manager
Resume:
JULIE HARVLEY
Plantersville, TX 77363
***********@*****.***
OBJECTIVE: Seasoned professional seeks position in growing organization offering stability, challenge and the opportunity for advancement.
ADMINISTRATIVE COORDINATOR
LEADERSHIP / OPERATIONS / PUBLIC RELATIONS
Innovative, resourceful professional offers experience in improving business operations through strategic insight, alliance-building, and team development. Versatile and adaptable team player with expertise in coordinating administrative duties, managing business relations, implementing effective work processes, and supporting senior level projects. Articulate communicator with excellent interpersonal, written, and verbal communication skills. Internationally-seasoned professional utilizing global acumen and cross-cultural skills to cultivate successful partnerships. Proven mentor and trainer skilled in promoting synergy across business lines and developing cohesive teams. Creative problem-solver adept in researching, analyzing, and resolving issues through keen assessment aptitude and intellectual insight. Recognized for strong work ethic and high level of personal and professional initiative. Thrives in dynamic, stimulating environment.
PROFESSIONAL HIGHLIGHTS:
Office Management
Scheduling Functions
Event Planning/Execution
Budget Administration
Leadership & Training
Client Relations
Community Partnerships
Research/Analysis
Strategic Planning
Creative Brainstorming
Campaign Management
Project Support
Conflict Resolution
Alliance-Building
Marketing Strategy
Effective Communication
Instruction/Development
Records Maintenance
Travel Arrangements
Fundraising Campaign
PROFESSIONAL SUMMARY:
LEADERSHIP:
Trained, advised, and mentored new employees, instilling a culture of collaboration, dedication, and innovation.
Earned reputation for effective office leadership in fast-paced medical, legal, and administrative environments.
Sustained cooperative work environment through goal-setting, idea-sharing, and open lines of communication.
Facilitated human resource functions, including interviewing, hiring, training, and performance management.
Planned, designed, and executed differentiated and strategic lesson plans to engage students, enhance academic development, and create positive environment marked by creative problem-solving and continuous progress.
ADMINISTRATIVE OPERATIONS
Provided quality administrative support to managers and executives, including arranging meetings, formulating reports and correspondence, maintaining staff calendars, and coordinating travel arrangements.
Leveraged organizational and event planning skills to coordinate special projects and campaign events.
Implemented sales tactics to drive sales growth for client-driven, fast-paced live performance venue.
Multi-tasked high-level responsibilities, such as budget and inventory maintenance, special project coordination, billing resolution, and records management to ensure efficient office operations.
Applied exceptional research and analytical skills to support attorneys preparing for litigation.
Demonstrated exceptional writing ability in drafting briefs, summaries, reports, and memos.
PUBLIC RELATIONS:
Interfaced with clients and business contacts in diplomatic manner to build lasting relationships.
As Campaign Manager, fostered community relations to garner support and open new channels of communication.
Attended public events to represent organization, network with key clients, and solidify company reputation.
Warmly greeted customers, assessed needs, and resolved queries in efficient and customer-focused manner.
Tactfully and calmly diffused tense situations by focusing on alternative solutions.
Employed phone etiquette to answer heavy volume phones in cordial manner and promptly guide callers.
Proactively communicated with customers to develop trusting, positive, and enduring relationships.
PROFESSIONAL EXPERIENCE:
Main Street Theatre, Houston, TX 2007 - 2015
Administrative/Customer Service Associate
Petcare Express, Houston, TX 2007 – 2009
Office Assistant / Veterinary Assistant
Freelance Paralegal, Houston, TX 2002 - 2007
Freelance Assistant Campaign/Office Manager 1980 – 2007
Previous position also include Secondary Education Teacher (Theatre 9-12, Beginning Greek 9-12, Beginning/Intermediate French (5-12), Intermediate Latin (6-8), English Literature & Vocabulary 6-9, Ancient History 9-12).
EDUCATION:
Southwest Texas State University, San Marcos, TX
Master of Fine Arts Directing
University of St. Thomas, Houston, TX
Bachelor of Arts Philosophy and Theatre Arts
SKILLS: Working knowledge of French, Greek, and Latin. Skilled in Microsoft Word. Working knowledge of Excel and PowerPoint.
Current Notary Commission
Certified Mobile Signing Agent
PROFESSIONAL AFFILIATIONS:
Alpha Psi Omega
Equity
REFERENCES AVAILABLE UPON REQUEST
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