Customer Service Sales
Resume:
Raeanne Peterson
Leroy, MI **655
EDUCATION:
Bachelor of Business Administration in Management August 2016
Saginaw Valley State University – University Center, MI
GPA: 3.05
RELEVANT WORK EXPERIENCE:
Banquet Coordinator Assistant April 2016 – Present
Frankenmuth Brewery – Frankenmuth, MI
Promoted to Banquet Coordinator Assistant after three months of employment due to successful performance throughout banquet coordinating summer internship.
Coordinated 20+ events throughout the three banquet spaces at Frankenmuth Brewery such as weddings, reunions, and corporate meetings ensuring that each client’s requests are met.
Communicate all event details with banquet chefs, banquet servers, as well as managers to ensure a successful experience at the brewery.
Maintain office organization with weekly reports, daily sales spread sheets, email, and filing.
Utilize the program Total Party Planner to organize events as well as Aloha P.O.S. system for billing.
Hospitality Internship October 2015 – February 2016
Dow Corning Tennis Classic – Midland, MI
Provided 100+ hours to the premier dining site Patron’s Lounge by serving food from five gourmet level restaurants.
Effectively ordered supplies, created menus, managed logistics and working with over 15 vendors and over 20 volunteers before, during and after the tournament.
Created relationships with the 15,000 tennis fans attending the tournament was a crucial part of this experience as well as working with the directors to enhance the dining and tennis experience for this $100,000 event.
Event Coordinator Internship May 2015 – May 2016
Saginaw Valley State University Conference Center – University Center, MI
Exploiting interpersonal skills to communicate and develop relationships with 50+ clients regarding their event details.
Applying organizational skills to ensure each event is successful from start to finish by being present throughout the entire event planning process for the 12,000+ events held on campus each year.
Maintained office organization through administrative skills such as imputing events and generating reports using the scheduling software 25Live.
Conversed with campus facilities, maintenance, and grounds daily for event set up, construction, and upkeep of conference spaces.
Raeanne Peterson
17647 190th Avenue
Leroy, MI 29655
WORK EXPERIENCE:
Birthday Hostess and Event Staff October 2012 – May 2015
Stardust Lanes – Saginaw, MI
Hosted youth birthday parties, corporate events, fundraisers in the private VIP room or sections of the public lanes.
Strategically served the event and clean up after the event in order to maintain a clean organized environment.
Composed personal thank you notes for delivery to guests of completed events to ensure complete customer satisfaction.
Displayed excellent customer service abilities and organization skills in this position.
Food and Beverage Attendant Summer 2014
Crystal Mountain Resort – Thompsonville, MI
Assisted customers throughout the golf course in a friendly manner.
Stocked the bar area and the beverage carts to make sure we were prepared.
Used Aloha P.O.S system in order to keep track of inventory and a bank when working the beverage cart.
Encouraged by management staff to formulate personal sales goals to measure individual achievement while formulating a plan resulting in future sales increases.
Waitress/Bartender April 2009 – August 2014
Travlers Bar and Grill – Leroy, MI
Waited on customers throughout the bar in a friendly manner bringing to them food and beverages.
This job also required closing procedures including making sure the entire bar was clean and prepared for the following day.
Waitressing and bar tending has taught me how to work well in a fast passed environment as well as exceptional customer service.
AFFLICTIONS/ACTIVITIES
Volunteer, Mothers of Preschoolers (MOPS)
October 2014- Present
Volunteer, Destination Imagination Appraiser
February 2013- Present
Member, DECA
October 2015-August 2016
TIPS Certification
May 2014-May 2018
Raeanne Peterson
17647 190th Avenue
Leroy, MI 29655
REFERENCES:
Shelley Obrien, Food and Beverage Manager
Crystal Mountain Resort and Spa
12500 Crystal Mountain Drive
Thompsonville, MI 49683
*************@***************.***
Sharon Clealand, Director of Tennis
Greater Midland Tennis Center
900 E Wackerly St.
Midland, MI 48642
Mary Walk, Assistant Director
Saginaw Valley Conference Center
7400 Bay Rd
University Center, MI 48710
****@****.***
Lisa Micsak, Administrative Services Coordinator
Saginaw Valley Conference Center
7400 Bay Rd
University Center, MI 48710
********@****.***
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