Customer Service Manager
Resume:
Donald W. Mills
Houston, TX **091
BRIEF SUMMARY OF QUALIFICATIONS
Skilled in multiple areas of customer, client and public relations. Has in depth experience, knowledge and skills in own discipline. Skilled in execution of assigned promotions, events and Venue setup. Skilled oral and written communicator, with strength in customer, clients and call center services.
PROFESSIONAL EXPERIENCE
Business Development & Marketing
Established and maintained Corporate and Vendor accounts responsible for soliciting, negotiating contracts and catering. Supported teams with training of promotional items, distributing internet promotions and sell promotional concepts Coordinated national marketing, recruiting, public relations and community events, including the establishment of corporate contracts. Managed marketing efforts, including creation of ads for placement in various print media. Additional duties included photography, maintaining media contacts, newsletter design, media buying, copywriting, print purchasing and market research.
Public/Community Relations
Established and maintained positive working relationships with hospitality agencies, community agencies, community partnerships corporations and business groups. Prepared press releases on promotions special announcements, and special events. Developed and maintained relationships with key community and business groups; Represented interest externally through appropriate liaisons and business contacts.
Personnel Management & Customer Service
Managed, maintained personnel records, call center training and staffing requirements. Developed employee safety and security awareness programs. Responsible for building sales, driving results, Supervise Customer Service Team, Monitor order status, Expedite shipments, responsible for assisting in the development and implementation of the overall customer service strategic plan. Assisted in the development of the overall procedures and policies for the customer service department. Ensured that the highest levels of customer service, by strengthening the customer service experience.
EMPLOYMENT HISTORY
2015 – Present, Branch Manager
Credit Central, Baytown, TX
2012 - 2015, Sr. Asst. Branch Manager
Security Finance, Jacksonville, FL and Baytown, TX
2008 – 2012, Loss Mitigation Analyst
Ally Financial, Jacksonville, Florida
2006 – 2007, 31+ Collector / Dealer Services
Mark-One Financial, Jacksonville, Florida
2004 – 2006, Community Relations / Customer Service Rep III,
ADT Security Services, Jacksonville, Florida
2001 – 2004, Public Relations, Member Retention Mentor/Pre Coach
America Online, Inc., Jacksonville, Florida
Donald W. Mills
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EDUCATION
N.A.C.M. Certification Program; Case Studies Credit Management
Consumer Business Law
Consumer & Business Law
Executive Skills for Managers
Consumer & Commercial Credit Management
Customer Relations Management Training
Pre-Coach Certification
Coach the Coach Certification Training
SKILLS
Various Word Processing Packages
Web Development
SEO Certified
MS Word/Windows/DOS
MS Suite
WP/Windows/DOS
Corel Pro, Photo Shop
Lotus Notes, Front Page
AS 400 Main Frame
Get Paid System
MS Excel, Access, Power Point, Publisher
Adobe Photoshop
Adobe Lightroom
People Soft
EXTRACURRICULAR ACTIVITIES
Heiskell Community Service Award Nominee
Jacksonville Economic Development Commission
Shriners Jr. Golf Committee
Shriners Convention Services
SAM’s (Shriners As Mentors)
Man Up Project
Donald W. Mills
5821 Beall Street
Houston, TX 77091
Dear Human Resource Manager,
My varied customer service and training experience, makes me an ideal candidate for the position posted.
Much of my previous work experience has been in Public Relations / Customer Service, and the tools and techniques I have learned from this industry apply directly to the skills corporate trainers need -- the skills you seek -- solving problems, developing rapport, organizing, meeting goals, and managing groups.
I know I can be a key player on your team, and I would like the chance to prove that to you.
Thank you for your time and consideration.
Sincerely,
Donald Mills
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