Manager Assistant
Resume:
Paula M. Craig
Worth, IL *****
708-***-**** (Cell)
*****.***.*****@*******.***
EDUCATION: BA in Human Services
National Louis University, Lisle, IL
Accomplishment: GPA of 3.9/4.0; Graduated 12/2015
AAS in Human Services - Generalist
College of DuPage, Glen Ellyn, Illinois
Accomplishment: GPA of 4.0/4.0; Graduated 5/2012
Associates in Applied Science Degree
Business Computer Systems
Moraine Valley Community College, Palos Hills, Illinois
Accomplishment: GPA of 3.5/4.0; Graduated 5/1996
Family Shelter Service, Wheaton, Illinois 2012
Part-time Donor Data Specialist/ Career Club Facilitator
Responsible for entering data and financial information into DonorPerfect. Duties include sending out thank-you letters to all donors for their contributions. Facilitate the Career Club when needed.
Family Shelter Service, Downers Grove, Illinois 2010 - 2012
Volunteer: Facilitator of Career Club
Provided support for clients in finding employment through skill testing: knowing what skills they currently have and realizing skills that they may have not used for a while or may have forgotten. Assisted clients in creating, editing and improving their resumes through formatting and/or re-wording/stating their past duties, accomplishments and awards they received at past positions. Clients were able to practice their interviewing skills through being questioned in “mock interviews”. Assisted clients with transportation gift cards and referrals to “Poised for Success” through the Allstate Career Club grant.
WORK HISTORY:
Baird & Warner, Inc. - Hinsdale, Illinois September 2006 to March 2008
Part-time Receptionist
Provide support for company thru creating and editing documents on the website, creating and putting together CMA’s, placing ads for properties and open houses, answering incoming calls on switchboard, uploading property pictures onto website and computer, creating and managing the floor schedule for agents and the calendar for the Manager and Office, and other various duties.
HCM Systems, Inc. - Willowbrook, Illinois September 2003 to January 2006
Part-time Receptionist
Provide support for company through handling switchboard, database for sales orders, posting accounts receivable and payables, and other various general office duties.
GME Consultants of Illinois, Inc. - Bridgeview, Illinois March 2002 to June 2003
Secretary
Support for President and four Engineers which includes the typing of engineering proposals and reports, billing, utilizing dictation to create reports, updating and keeping the company database current and accurate and answering the switchboard. Utilize MS Office including Word, Excel, Outlook, and Access.
Korn/Ferry International - Chicago, Illinois March 2000 to October 2001
Board Production Assistant August 2001 to October 2001
Re-employed after layoff to perform previous duties.
Board Production Assistant November 2000 to May 2001
Support for the Board Practice Area that included profiles, grids and research. Duties included creating and editing grids with applicant information for open searches and profiles for applicants being considered for the open search. Utilized the internet including Hoovers and Dow Jones to supply correct information on profiles and grids, and created presentation binders, which consisted of profiles, biographies and articles on prospective applicants. Assisted Administrative Assistants with profiles when needed, relieved on the switchboard when necessary, and scheduled videoconferences for other employees from other offices in the company.
Production Assistant March 2000 to November 2000
Support for the company that included creating and editing profiles and grids, and researching company and education information through the internet. Utilized a HP Scanner for photographs for biographies of employees. Relieved on the switchboard when needed and scheduled video conferences for other employees from other offices in the company.
Hart Schaffner & Marx - Chicago, Illinois March 1999 to November 1999
Secretary
Supported the Sr. Divisional Vice President, Director of Marketing Services and eight salesmen. Responsibilities included domestic and international travel arrangements, typing of correspondence, and faxing. Duties also included utilizing Paradox for customer and sales database, spreadsheets for salesmen and promotions, and producing and sending out promotional material.
SRA Technology Training - Oak Brook, Illinois January 1998 to July 1998
Marketing Secretary
Supported Marketing Manager and eight sales representatives. Responsibilities included correspondence, spreadsheets, and updating the company database. Duties included merging three databases from different software packages into one database using Microsoft Access.
GTE Airfone, Inc. - Oak Brook, Illinois March 1991 to November 1997
Customer Care Secretary September 1995 to November 1997
Support of Manager of Customer Care and Care Representatives which included being responsible for PowerPoint Presentations, scheduling meetings, helping out with activities for department and photocopying. Responsibilities included MagnaStar duties which included customer correspondence and invoices through mailings, and keeping the main MagnaStar customer and dealer spreadsheet up-to-date.
Facilities Assistant March 1991 to September 1995
Responsibilities included typing of memos and letters utilizing Microsoft Word 5.0 and Mass-11, answering phones and taking messages for Manager of Facilities and keeping files accurate and up-to-date. Other responsibilities included: creating department spreadsheets for equipment maintenance contracts, monthly budget reports and service call information on Microsoft Excel 4.0, follow-up on purchase orders and issuing purchase requisitions, and ensuring that copier, fax, and all other equipment service contracts are renewed and in force. Other responsibilities included updating suite maps by using Mass-11 draw, scheduling conference rooms, tracking and issuing security badges using security software, issuing keys and tracking key requests using G600 database software and operating a multi-trunk Mitel switchboard.
Internship - End-User Support April 1994 to May 1995
Handled user questions on Word 6.0, Excel 4.0, PowerPoint 4.0, and Microsoft Mail. Scheduled software classes for users, installed software for users, and priced software.
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