Management Manager

Robert CHAKRABARTY (MBA, BSEE)

*** ******* *****

Naperville, IL 60540

Cell: 630-***-****; Home: 630-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

A results driven professional with diverse background and experience. Successful enhancing shareholders bottom line with innovative solutions and best practices. Leverage business and technical expertise and thought leadership in resolving key challenges of the company. A proven leader and change agent influencing cross-functional teams and driving business strategy and tactical execution of product/projects and programs. A visionary and a problem solver known to bring success for stalled projects.

CERTIFICATIONS

PMI: PMP, ACP

ASQ: SIX SIGMA GREEN BELT

PRAGMATIC MARKETING: PRODUCT MANAGEMENT CERTIFIED (PMC),

VMware: VSP. VTSP (sever virtualization, cloud, software defined data center, NSX) accreditation

EMC Training: Cloud, VCD, ITaaS, planning and design

TECNOLOGY/INDUSTRY EXPERIENCE: Cloud Computing, Mobile, Automotive, E-commerce, SEO, Supply Chain, Telecom, Security, IT, CRM, Healthcare Compliance, Finance, Education

SOFT SKILLS: Communication, Adaptability, Teamwork and Collaboration, Problem Solving, Conflict Resolution, Analytical and Interpersonal Skills

CAREER SKILLS/KNOWLEDGE

Product/Portfolio management PMO/Project/Program management Cross functional leadership

New Product development Process improvement Strategic & Tactical management

Product lifecycle management Change management Web/applications development

Exhibits/Trade shows Risk/crisis/time management Requirements management

Scope management Life cycle (Agile and SDLC) Budget and forecasting

Quality management Financial/Technical Analysis Supply chain (SAP/ERP)

Training/Mentoring/Coaching Strategic prioritization model Communication management

Procurement (RFP/RFQ/SOW) Standards and procedures Infrastructure (server/storage)

Vendor Management Global team management Resource planning

Release management Customer Interface SharePoint, Clarity, JIRA

MS Project/office suite Software/CMMI CAPEX/OPEX management

PROFESSIONAL EXPERIENCE

OAKTON COMMUNITY COLLEGE Present

Adjunct Faculty: Business (Fall 2016), Supply Chain Management (Spring 2016).

EDGE SYSTEMS, LLC 2014-2016

Sr. Program Manager Cloud Services (IaaS, DaaS)

Leading FedRAMP compliance, governance, risk, security and control cloud computing infrastructure project; and managing vendors for procuring product and services.

-Leading cross-functional teams.

-Developing project plan.

-Developing marketing plan for new product (virtual and cloud (IaaS, DaaS)) solution rollout.

MERCURY PRODUCTS CORP. 2013-2014

Corporate Program Manager PMO

Implemented PMO-processes, methodologies, tools, etc. Planned, executed and measured programs for revenue enhancement, cost savings, on-time delivery, quality and customer satisfaction.

- Led strategic programs for two domestic and two international offices.

- Instilled change and established PMO in domestic and international offices.

- Led new product development programs.

- Led process improvement programs.

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CONSULTING 2011-2013

EVRAZ

IT PMO Manager (Consultant)

Responsible for leading and coordinating the ongoing IT and backlog projects. Assisted in planning, status reporting, issue management, risk mitigation, scope and budget.

•Defined, developed and evolved IT PMO methods and processes in domestic and international offices.

•Provided IT directions, objective and strategies.

•Measured and reported PMO compliance.

•Served as liaison between business and technical teams.

•Managed and supported small to large IT CAPEX/OPEX projects.

MITS

Project Management Instructor

Trained professionals for CAPM and PMP certification.

HARLEY DAVIDSON FINANCIAL SERVICES

Portfolio and IT Planning (Consultant)

Responsible for assisting in delivering the supporting data, reporting, training and communication to ensure effective project management and resource management practices within IT. Focused on coordination, data analytics and special projects. Provided project management training.

•Performed project performance reporting & analysis.

•Supported and managed PMO/portfolio planning, processes, tools, governance, collaboration tools.

•Managed and support resource allocation, administration and analysis.

•Measured and reported PMO compliance.

Joint Commission Resources (Consultant)

•Successfully provided product management and strategic direction services.

•Enhanced the web compliance product platform.

•Architected a unified order fulfillment platform.

•Worked with marketing and third party vendor for product promotion.

IBM GLOBAL DELIVERY SERVICES

Project Manager

Managed multiple projects for strategic outsourcing accounts. Provided end-to-end client project management including but not limited to leading cross functional teams, vendor management, creating cost estimates, resource planning, mitigating risk, scheduling and project documentation. Projects included:

IT Infrastructure setup

Server move

Data Center

NOKIA 2009 – 2010

Product Manager

Innovated and created location-based search products/services. Provided product transition/discontinuation

plan. Immediately gained reputation for bringing stalled product to success by providing creative solutions and leadership.

Led the end-to-end web based projects.

Led new web product development using Agile.

Led and supported end to end product rollout.

Led service optimization and process improvement including vendor management.

UNITED AIRLINES 2007 – 2008

New Product Development Manager

Performed product development and/or management in support of selling ancillary products to customers

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through United Airlines multi-channels. Immediately gained reputation for bringing the stalled system

development project to success by providing creative solutions and leadership; known by management and peers as a “Making Things Happen” guy.

Instrumental in driving effective vendor selection process (RFP, RFQ, SOW) and completing ahead of aggressive schedule.

Championed PMO processes, project management tools.

Provided product evaluation and recommendations.

Managed web based Ecommerce project (JAVA) from concept to delivery.

Managed budget, scope, timeline, quality and risks.

Recognized for organization cost savings of 25 % by executing continuous process improvement.

LUCENT TECHNOLOGIES 1997 – 2007

Program/Project Manager 2006-2007

Managed One Lucent Software Initiative program.

Led RFP process from discovery to closure.

Led cross-functional teams and implemented a major Lucent supply chain order processing systems which resulted in 50% value chain cost savings and improved substantial customer satisfaction.

Protected licensing revenue and increased 50% revenue by implementing and executing consolidated project delivery model.

Gained high customer satisfaction for delivering projects within scope, budget, quality & schedule.

Provided project risk mitigation plan and provided options for quick and effective solutions.

Product Manager 2001-2006

Provided portfolio management and product management to the organization.

Developed and implemented a quantitative and qualitative prioritization model for Lucent which resulted in 50% cost savings, quadruple revenue and provided a high customer satisfaction.

Increased 35% revenue to the product line by developing and implementing a customer centric product and pricing model.

Championed and formalized software development lifecycle including CMMi and quality gates. Effectively slashed development cycle while improving quality of end-result.

Worked with customer, sales, marketing, R&D teams to understand customer priorities and needs. Recognized and awarded for leadership and exemplary customer service.

Executed business analysis and drove product roadmap by strategic product positioning.

Influenced changes in product development cycles by successfully working with R&D, sales support and other functional teams. Successfully overcame resistance from development teams.

Developed and executed product support plans for successful release planning.

Project/Release Manager 1999-2001

Responsibilities to project manage SW releases.

Built, led, supervised and supported cross-functional teams in supporting/obtaining ownership for all features and project managing the feature definition activities.

Developed process training materials and trained people which significantly improved the development life cycle process.

Initiated, planned executed and closed-out projects/features from feasibility through definition, estimation and resource commitment. Rewarded for continuously exceeding expectation in project management.

Championed industry standards product lifecycle processes that slashed new feature/product delivery time 75% from 12 months to 3.

Performed risk analysis and successfully supported teams in delivering features within the constraints of time, resource and budget. Received customer appraisal for high customer satisfaction.

Product Test Advocate (PM)/Test Engineer 1997-1999

Championed, planned and lead the lab project ready to remotely test and delivery the feature. The remote test environment was Lucent’s first and significant project. The project generated $77 M

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revenue every 6 months for the company. Promoted to Sr. Member of technical staff within 11 months of joining the company.

Chaired department patent and process improvement team and significantly generated $22M in patents and provided $35M in cost reduction.

VOLUNTEER EXPERIENCE

Oakton Community College (OCC) 2013-Present Business Advisory Board Member

Providing curriculum program advice to business department.

Project Management Institute (PMI) 2014-Present

Board of Director, Executive Outreach/Executive Council Member (Chicagoland Chapter)

Led Chapter initiatives focused on building relationships with ‘executives’ to promote the chapter, PMI and the project management profession.

Taproot Foundation 2013-2014 Account Director

Managed CRM migration project from initiation to delivery for a non-profit client.

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