Customer Service Sales

Matthew J. Montes

**** ******* ***** *** ***** Ridgeville, OH 44039 440-***-**** ******.****@*****.***

Career Objective

Expanded career growth in the human resources field with an emphasis in: Talent Acquisition/Management, Compliance, or Credentialing.

Employment history

IntelliCorp Records – Beachwood, OH Jan. 2009 – Aug. 2016

Research Supervisor (3/15 – 8/16)

Manage and coach team, conduct employee reviews, interview/hire new staff

On-boarding and training newly hired staff

Present workshops for other business units, sharing processes and progress

Work with vendor agencies on contractual agreements and negotiating price points

Monitor timeliness of search requests, escalating cases when necessary and communicating with clients throughout the process

Conduct internal audits of vendors

Lead Researcher (3/13 – 3/15)

Manage a team of five associate staff members

Responsible for reviewing departmental work for quality and accuracy per Quality Assurance Program standards

Perform motor vehicle report audit, reviewing pricing and products

Review and update departmental processes and procedures

Conduct performance reviews for associate staff

Researcher II (6/10 – 3/13)

Manage the Verifications Unit: this division researches and verifies all applicant history for employment, education, professional references, motor vehicles, and international activity

Implement policy and procedural changes within the Unit

Interview and process newly-hired employees

Train new and existing staff

Compliance Researcher (1/09 – 6/10)

Client credentialing, re-credentialing, and audits

Review Experian Credit Reports and Data Aggregation

Purchase bulk data (criminal report records) from State, County, and Federal Government agencies to add to our instant records database

Arrow Electronics – Solon, OH April 2007 – Dec. 2008

Sales Coordinator

Customer Support, Order entry process

Coordinate orders with the internal Financial Services Team and warehouse, as well as various logistics vendors

Named as “Change Agent” (July 2008) and was responsible for learning and subsequently teaching team members how to operate a new Oracle-based order system

Awarded “Customer Service Award” (January 2008)

Notable Abilities

Highly organized multi-tasker

Attentive to legal and compliance standards

Communicates effectively within all levels of the organization

Recognizes potential in prospective and current staff

Resolves issues and overcomes obstacles with effective mediation and/or solutions

High producer and achiever; willing to tackle challenging projects

Rapidly assimilates and retains learned concepts

Delivers quality services within targeted deadlines

Harmonious collaborator in team environment settings

Self-motivated to surpass individual and organizational expectations

Education

Bachelor of Science in Sport Management

Kent State University – Kent, OH

Technical Applications

MS Office Suite: Outlook, Word, Excel, PowerPoint

Internet search proficiency

Experian Credit Reports

Dun & Bradstreet

Oracle Database

TransUnion Credit Reports

LexisNexis

Sales Force

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