Customer Service Sales
Resume:
Mohammed Belfarsi
****************@*****.***, Morocco
Personal Information
Nationality:
Morocco
Date of Birth:
Sex:
Male
Skill
Languages:
Arabic mother tongue
French Perfect
English Fluent
Spanish Basic
Personal skills:
Ability to get on with customers, humour, communication skills, honesty, positive energy, having loyal customers
Ability to handle the stress, word & excel basic
Hobbies:
Tennis, football, reading, watching movies when I feel stressed, checking fashion trends on internet or TV shows
Work Experience
Currently
Blooming Dales Al tayer Insignia(Dubai Luxury Store) Date: Nov-2012~June-2016
Position: Sales
Job discretion:
Achieve the sales targets through: identifying customer needs, delivering excellent customer service, building relationships with key customers and ensuring store standards are maintained in order cultivate customer loyalty and uphold the image of the brand.
Welcome customers into the store,initiate the sales process, offer them qualified advise on the available products, recommend/demonstrate appropriate products, and promote cross selling with a view to meet the customers’ needs.
Provide professional till point service to close the sale and offer the customers an overall enjoyable shopping experience
Handle customer complains professionally and escalate any serious issues to the store manager for suitable resolution
Maintain an up-to-date database of customers visiting the store
Communicate to the customers the information on special offers/sales promotion events
Update product knowledge,follow latest trends to provide confident and relevant advice to customers and
Gather market intelligence to learn about competition /stay ahead of it.
Maintain personal grooming as per the brand standard to represent a positive image
Comply with all company policies and procedures
Previously
Sofitel Jumeirah Beach Hotel Date: Nov-2009~Oct-2012
Position: Butler
Job Discretion:
Supervise the operation for room service, food and beverage and other concerns of guests.
Give designated direction, orders and tasks to workers.
Observe the workers on how they perform their tasks.
Assist domestic employees with their tasks.
Give further announcements, meetings, memorandums to employees
Assist customers with their needs and demands.
Make reservations, orders and other important matters.
Train employees.
ADMINISTRATION/ OPERATIONS/ CLIENT RELATIONS
Dedicated, Multifaceted, Professional wit 6 years of experience, in Client/Customer Service with diverse business environments that demand strong organizational, technical and interpersonal skills. Possess strong communication skills, an ability to interact with cross-functional departments, with a high degree of professionalism, discretion and problem resolution capabilities.
Quick learner, Self-motivated, Result oriented person, with a proven record of growth and achievement. Seeking a challenging position with a dynamic organization that welcomes initiative, dedication and demands excellence in consistently meeting business objectives and exceeding standards.
Huge passion for fashion, always check the trends and inspirations from top luxurious brands and wish to be the part of art environment since I have been studied sketch and painting for 10 years.
CORE COMPETENCIES
Energetic & dedicated Professional with working experience at various areas of Customer
Inquisitive as far as product knowledge is concerned and a fast learner knows to explore opportunities and successfully convert leads in to deals and to develop and introduce to improve business.
Business intelligence and Personal Relation skills
Planned strategies, to increase branch assets and liabilities by targeting prospects.
Team leadership skills, ability to develop, train, supervise, and evaluate employees of various nationalities.
Ability to facilitate the team to achieve organizational objectives, increase productivity and boost employee morale. Plan and direct sales functions to achieve sales volumes and develop policies and procedures..
Identify new market opportunities and to effectively develop and promote.
To research and analyze market information to enable the company to identify business opportunities.
To generate sales from a portfolio of accounts in accordance with agreed targets to increase profitability.
EDUCATION
IBN KHALD COLLEGE Casablanca (Bachelor degree)
Successfully completed
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