SAP, Accounts Receivable, Order to Cash, Cash Application

ROSELLER F. SAN PEDRO

**D Alvarez St, Brgy Milagrosa, Project 4, Quezon City, Philippines 1109

Mobile Number: +639********* Email Address: ************@*****.***

SKILLS/QUALIFICATIONS:

SAP, Order to Cash, Cash Application, Process Documentation, Managing Processes, Reporting Skills, Written and Verbal Communication, Microsoft Office Skills, Analyzing Information, Problem Solving, Customer Service, Sales, Billing,, US Visa Holder (valid until 2019), Australian Tourist Visa Holder ( valid until May 2017),Career Service Professional.

WORK EXPERIENCE:

Company Name: Linde Gas Asia Pte. Ltd - ROHQ From/To: Nov 2013 – present

Position/Title: Order to Cash Senior Analyst

Responsibilities:

Utilizes internet lockbox website, Paymentech, Cash Application mailbox and spreadsheets to properly apply customer checks, wire transfers and ACH payments.

Determines reason for over or short payments and codes it accordingly in SAP.

Liaises between different departments (Collections, Billing, General Accounting, etc.) to resolve various A/R issues.

Creates adjusting entries for returned checks and other payments that have been incorrectly deposited into the lockbox.

Acts as first-line escalation point for issues raised by US counterparts related to Cash Application i.e. Payment Application, Payment Research, etc.

Knowledge Capture Team to Linde US Corporate Office

Murray Hill, New Jersey (Feb 2015-Mar 2015)

Attended business meetings and trainings in the US to capture the end-to-end process of the Linde US & Canada Cash Application process; meet and greet with clients during the transition period.

Completed all documentation for the various processes and desktop procedures for Cash Application US & Canada.

Cascaded knowledge captured to counterparts in Manila.

Company Name: Emerson Network Power From/To: Aug 2012 - Nov 2013

Position/Title: Field Services Administrator II

Responsibilities:

Resolves administrative issues by coordinating preparation of reports, analyzing data and identifying solutions.

Prepares customer invoices in a timely manner and resolves disputes resulting from billing and/or contract issues.

Liaises between various departments (District Manager, CRM, Contracts Group) to cater to different customer concerns such as billing, contract details, service calls, proposal requests, etc.

Regularly updates client information changes in order to maintain database integrity.

Audits service reports performed by customer engineers, ensuring compliance to a set of policies and procedures.

Company Name: IBM Business Services From/To: Oct 2009 – Jul 2012

Position/Title: Order-To-Cash Senior Analyst

Responsibilities:

Accounts Receivable Dispute Management and Resolution role includes getting backup documentation to determine reason for deduction, validate documentation and obtain necessary approvals before clearing deduction using the JD Edwards System.

Communicates via telephone and email with internal departments, clients, and other 3rd party vendors for the purpose of validating deductions.

Liaises between different departments (i.e. Pricing, Sales, Distributors, Enduser Customers) to resolve issues regarding Pricing, etc.

Provides insights for process improvements to avoid potential threats to business cycle flow and prevent issues from recurring.

Knowledge Capture Team to SaraLee US Corporate Office

Earth City, Missouri (Oct 2009-Feb 2010)

Attended business meetings and trainings in the US to capture the end-to-end process of the Saralee FoodService Deviated Billing Department; meet and greet with clients during the transition period.

Documented policies and procedures involved in managing the daily functions of deviated billing.

Cascaded knowledge captured to counterparts in Manila.

Company Name: Dell International Services Philippines From/To: Feb 2007 – Oct 2009

Position/Title: Inside Sales Representative II

Responsibilities:

Markets and sells Dell products and services by responding to inbound or placing outbound customer calls and disseminates marketing/sales literature via mail to prospective clients, thus fulfilling a contract/corporate performance agreement.

Supports an inclusive work environment where each employee has the opportunity to contribute; demonstrates an understanding of how the efforts of the sales team contribute to the success of the organization.

Proposes new approaches, methods or technologies and brings people together to discuss and deal with problems from change initiatives.

Establishes customer relationships with appropriate customer personnel such as purchasing, management and end-users.

Achievements:

Received EPP Mentor of the Year Award

Awarded Employee of the Quarter for several quarters.

Company Name: Dell International Services Philippines

Position/Title: Customer Care Senior Assistant

Responsibilities:

Provides sales support through customer care activities i.e. handling queries on dispatch, shipments, return orders and rebate coupons.

Liaises between customer and Dell and provides direct advice and guidance to customers.

Focuses on ensuring positive and sustainable customer experience according to Dell’s standards.

Achievements:

Dell Elite Employee of the Month for 3 consecutive months.

Company: eTelecare Global Solutions From/To: March 2004–July2006

Position/Title: Customer Service Associate 3

Responsibilites:

Handles escalations calls from new representatives for Dell computers.

Assists sales representatives meet their full selling potential through frequent evaluations and proactive mentoring.

Provides coaching on teleselling skills, knowledge and best practices.

Achievements:

Promoted as Mentor-in-Training after only one month of call handling.

Promoted as CSA2 immediately upon regularization.

Consistent high performer on a multi-metric account.

SCHOOL ATTENDED:

University of the Philippines in the Visayas Tacloban College

Bachelor of Science in Accountancy

Year Graduated: April 2003

REFERENCES:

-Available upon request

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