IT Analyst
Resume:
Christopher Chad Roberts
*** ***** ***** **. ********, GA 30126
*************@*****.***
CAREER GOAL
To obtain a rewarding opportunity with a company where my education, advanced IT experience, and personal organizational and leadership skills will be beneficial and valuable to my employer.
PROFESSIONAL SKILLS
Computer Skills
Proficient in using in applying a Microsoft Office Suite of applications to accommodate business needs and to apply new solutions across multiple business units and user bases.
Expert knowledge of Microsoft Windows XP/8, Microsoft Word 2010/2013, Excel 2010/2013, Access 2010/2013, PowerPoint 2010/2013. Proficient in Computer accounting applications and bookkeeping programs.
Well adept at resolving a variety business user and organizational IT software and hardware needs based on the gathered business requirements.
Experienced in configuration and support of advanced features of spreadsheets and word-processing applications.
Trained and experienced in configuration and maintenance PC operating systems (such as Windows XP, Windows NT, Windows Server).
Experienced in System Center Configuration Manager (SCCM).
Skilled in installation, configuration and maintenance the computer hardware components such as processors, memory, disk drives and peripherals.
Devised and hosted multiple leadership sessions and team building exercises.
Recruited and managed personnel for U.S. Army.
EDUCATION
Bachelor of Information Technology 2013
American InterContinental University Schaumburg, IL
Associate of Arts in Business Administration 2012
American InterContinental University Schaumburg, IL
EMPLOYMENT HISTORY
04/13 – Present
Behavioral Health Link Atlanta, GA
IT Analyst
Provided technical support via e-mail and remote access for business end- users and for network infrastructure team.
Setup/maintained desktop and laptop PCs using a variety of operating systems (7/8.x and VDI Blaster).
Monitored/maintained Windows Server 2008/2012/Hyper-V; Windows Server 2003, 2008 and 2012.
Supported the installation, operation and user training for Microsoft Office/Libre Office/Microsoft Office Communicator.
Monitored/maintained Dell SonicWall NetExtender VPN in order to enable the remote access to company’s network resources.
Utilized Active Directory for user authentication and organizational structure compliance.
Use Storage Server 2012 for creating users and assigning security groups.
Introduced the application and trained the user-base in operation of TeamViewer and Join.me used for remote support.
Monitored and supervised support activities by means of Spiceworks; created monthly statistical analysis and managerial reports accounting for support activity.
Monitored and maintained Nortel CS1000 telephone system and Symposium monitoring system with Symon activity boards.
Monitored and supported the VIPRE anti-virus console, GFI cloud agent and Prey tracking system.
Initiated and completed the company-wide project to convert desktop computers from Windows XP to Windows Terminal Server environment using DeTOS VDI Blaster
Installed, configured and maintained UniFi access points with guest network.
Setup and supported content filtering system (CFS) for Dell SonicWall.
Manage and Support Avaya phone system.
Image and Re-imaging laptops using Norton Ghost.
Build and Manage Thin Client pools and bases with a Client Management Software.
Create and Deploy all Thin Client images from WYSE Device Manager (WDM).
11/12 - 03/13
Randstad (Wolters Kluwer CCH Small Firm Services) Kennesaw, GA
IT Software Technician/ Help Desk
Troubleshot and resolve software issues on Windows XP, Vista and 7 Operating Systems.
Analyzed and eliminated sharing and permissions errors on home and office networks.
Lead by example of maintaining a calm and professional attitude in high pressure situations.
Assisted customers with technical software questions and errors via phone, e-mail, web sessions and in person.
Consistently meet and exceed departmental support goals and objectives.
Documented all customer contacts and notes in an accurate and efficient manner in accordance with company guidelines and methodologies.
Scoped out and performed multiple software installation and upgrades.
Identified the hardware and software needs and provide a resolution by to related issues.
Remotely provided technical and troubleshooting support for users in need of assistance with their accounting software.
Devised and executed a strategy for mapping network drives across the entire organization.
Installing multiple networking workstations.
3/11 – 11/12
Geek Squad/Best Buy Atlanta, GA
Technical Support Representative (In-store / Remote)
Performed complete diagnostic of customer CPUs.
Advised customer on their current problem and offered solution options to avoid repeat occurrences of such issues.
Upgraded and modified customer computers to their requirements and specifications.
Performed troubleshooting of Operating Systems, software, hardware and Internet connectivity issues.
Gained valuable knowledge in computer hardware diagnostic and troubleshooting techniques and methodologies.
Performed multiple software installations, configurations and upgrades.
Researched and scoped multiple venues of resolving customer issues.
Educated and advised the customers on computer-related sales and service options.
Maintained extensive inventory records and service logs.
Researched and shared latest developments and products for local and wide area networks.
08/99 – 07/09
U.S. Army Somerset, PA
Recruiter
Established and maintained professional contacts and leads with schools, public officials, personnel managers, parents and religious/civil leaders.
Setup and a promotional/advertising network by establishing liaison with local radio, television, and newspaper agencies. Wrote, edited and presented recruiting material for use by local communications agencies.
Conducts interviews and Q&A sessions for perspective recruits
Evaluated applicants by administering, scoring, and screening physical examination; and enlisted screening tests of applicants and counsels in order to analyze and to gauge their occupational aspirations within the Army.
Performed high-level administrative tasks by means of gathering individual data and preparing forms and documents in support of enlistment processing. Arranged for transportation, meals, and lodging for applicants where required. Maintained prospect card files, school program folders, and prospecting lists.
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