Customer Service Human Resources

Faith Robinson

Corporate Recruiter - COVENANT DOVE

Bartlett, TN

********@*****.*** - 901-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Corporate Recruiter

COVENANT DOVE - Memphis, TN - 2012 to Present

6/2013)

• Develop recruiting strategy to fill open positions (clinical, field sales & marketing, HR and all Corporate based positions) with the most qualified candidates quickly in the most cost effective manner, reducing open requisitions by 37% with in the first six months in the role.

• Utilize recruiting technology such as internet recruiting, direct sourcing, networking referral generation, and employment brand marketing to source ideal candidates and reduced recruiting costs by $1,000,000.

• Develop and implement a "promote from within" program including an internal posting program.

• Assist in compensation surveys in order to validate pay ranges ensuring equity and competitive pay.

• Develop and implement the new hire, orientation and onboarding program for both corporate and facilities.

• Coordinate facility and off-site career fairs.

• Restructure and implement KRONOS HMC for applicant tracking.

• Develop Employee Recognition Program

• HR Project Lead

HR Generalist

COVENANT DOVE - 2012 to 2013

Establish positive employee relations for the Memphis-based corporate office as well as for the 5K+ employees at long term care facilities.

• Write and implement policies and procedures that ensure compliance with state and federally mandated laws.

• Oversee and assist with recruitment initiatives and strategies; including sourcing, résumé review, phone screening, interviewing, testing, offers, and all tracking/reporting.

• Develop and maintain relationship with employment agencies, universities, and other recruitment sources.

• Create evacuation plan and emergency situation procedures for the corporate office.

• Implement the use of Kronos timekeeping and tracking system.

• Create job posting, new hire, and on-boarding procedures for the Memphis corporate office and field facilities.

• Maintains benefit administration and enrollment. HR Generalist/ Interim HR Manager

EATON CORPORATION - Memphis, TN - 2011 to 2012

• Maintained positive employee relations in Memphis-based distribution center of 50 associates.

• Managed the staffing process to recruit, select, and promote top talent for the organization in order to minimize turnover (down 7%), maximize productivity (increased by .5%) and reduce absenteeism (down 2.5% at 1.5%).

• Performed employee coaching/counseling to ensure fair and equitable treatment of all employees. PROFESSIONAL EXPERIENCE (Continued)

• Assisted in developing and delivering various training programs to all levels. Developed and maintained the Affirmative Action Plan (AAP). EATON CORPORATION, Memphis, TN (Continued ) 2011-2012 2011-2012 HR Generalist/Interim HR Manager

• Coordinated and managed the internal job placement process and workforce requirements through Brassring.

• Developed and maintained various sources for recruiting candidates and monitored staffing practices for effectiveness using personal contacts throughout the city as well posting jobs through the TN Department of Labor.

• Assisted in driving the HR strategy for building organizational capability, employee engagement, performance management (APEX), communications, rewards and recognition.

• Facilitated teams to plan and accomplish various employee activities designed to promote employee and community relations. Those teams included United Way, Community Involvement, Wellness Team, Safety, DPMO and Employee Survey Action Plan teams specifically for the Memphis, TN Distribution Center.

• Maintained the human resources management system, employee personnel files, time and attendance reporting, payroll reports, and logs to conform to EEO and other regulations.

• Assisted in developing and delivering various training programs to all levels.

• Monitored progress against program commitments and took necessary action, to eliminate or minimize potential underutilization areas.

• Partnered with business leaders to review and analyze data to identify trends and recommend solutions to improve employee performance, retention, and employee engagement.

• Coordinated worker's compensation, STD/LTD, and FMLA activities.

• Assisted the HR Manager in administering an equitable and competitive total compensation program which includes annual reviews and analysis of current base pay and incentive plans. HR Assistant (Contractor)

EATON BARTECH - Memphis, TN - 2011 to 2011

Provided administrative support to management staff and external & internal candidates, on-boarding new hires, drafted offer letters, processed background checks and drug screenings; coordinated new hire orientation, coaching, and training.

Benefits Administrator (Contractor)

HILTON / OFFICE TEAM - Memphis, TN - 2010 to 2011

Performed all transactional duties related to administering medical, dental, vision, life, flexible spending, Cobra, and retirement benefits and maintenance of employee records for 40,000 Team Members. HR Coordinator

MEDTRONIC - Memphis, TN - 2010 to 2010

• Sourced for qualified candidates.

• Provided administrative support to candidates as well as on-boarding of new hires through PeopleClick.

• Conducted reference and background checks on applicants.

• Provided transactional services through the PeopleSoft system as colleague lifecycle events occur, i.e. new hires, transfers, terminations, retirements, leaves of absence, and proactively collaborated with HR team to ensure proper processing of information.

EDUCATION

Bachelor of Professional Studies in Family and Consumer Science UNIVERSITY OF MEMPHIS - Memphis, TN

SKILLS

Human Resources (8 years), Recruiting (4 years), Event Planning (6 years), Vendor Management (10+ years), Customer Service (10+ years), Benefits Administration (6 years) CERTIFICATIONS

PHR (Professional in Human Resources)

June 2016

SHRM-CP

May 2016

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