Customer Service Human Resources

Angela Medina

***** ****** **** ****• Charlotte, NC • 28269

CELL 704-***-**** • E-MAIL **********@*******.*** • WEBSITE www.linkedin.com/in/angelammedina

PROFESSIONAL SUMMARY

Recent graduate with over three years of HR administrative experience looking to gain further experience in the Human Resources field by utilizing current knowledge of talent development/retention, implementing employee appreciation and recognition activities, background screenings, payroll administration and Human Resource systems/technology.

AREAS OF EXPERTISE

Staff recruitment and retention

New employee orientation & onboarding

Payroll expertise

Regulatory compliance

Personnel records maintenance

Bilingual in English/Spanish

HRIS applications proficient

Microsoft Office Suite Expert

Resolving employee and customer concerns

Maintains confidentiality

EXPERIENCE

Janitorial HR Field Service Coordinator, The Budd Group

CHARLOTTE, NORTH CAROLINA - 2012 – PRESENT

•Selecting and interviewing candidates for all available positions.

•Managing over 2,000 personnel files according to policy and federal and state law and regulations.

•Running the bi-weekly payroll process

•Assisting customer service with inbound and outbound calls regarding any HR inquiries.

•Resolving personnel issues regarding human resources matters needing clarification, submissions and corrections.

•Running queries and reports through the HRIS system (Avionte, WinTeam, ADP).

•Advising managers on organizational policy matters and recommend needed changes.

•Serving as a link between management, customers and employees by handling questions and communicating with all levels of management in order to resolve HR issues timely and helping resolve work-related problems.

Administrative Assistant, Zee’s Cake Designs

CHARLOTTE, NORTH CAROLINA - 2008 – 2014

•Provided administrative support for business owner such as answering telephones, assisting customers, and resolving and referring a range of administrative problems and inquiries. Handle all the copying, faxing, mail handling, and supplies management. Establish, maintain, and update files, databases, and other records. Schedule customers’ consultations.

Assistant Teacher, Pal-A-Roo’s CDC

CHARLOTTE, NORTH CAROLINA – 2012 – 2013

•Assisted in the creation of a classroom environment conducive to learning. Supported the social and emotional development of children. Worked cooperatively and effectively as a team member by communicating and contributing information on a continuous basis. Maintained open, friendly, and cooperative relationship with each child’s family and encourage their involvement in the program.

Patient Transporter, Presbyterian Hospital Main

CHARLOTTE, NORTH CAROLINA – 2009 – 2012

•Transported patients between nursing units and testing such as CT scans and magnetic resonance imaging (MRIs). Assist patients who need help walking. Communicated with patients, their families and hospital staff.

•Responsible for checking each patient's name band prior to escorting to ensure proper patient identification. Attended to the care of documents relating to the patient e.g., medical charts.

EDUCATION

Masters in Human Resource Management in progress, Keller Graduate School, Charlotte, NC

Bachelor of Science, Psychology, University of North Carolina at Charlotte, Charlotte, NC

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