Customer Service Microsoft Office

** ******** **

Jersey City,, NJ *****

201-***-****

**********@*******.***

MINAWATTIE K. BAHADUR

OBJECTIVE

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

SKILLS

• Schedule conference calls with providers

• Problem resolution

• Deadline-oriented

• Microsoft Office

• Staff motivation

• Employee training and development

• insurance eligibility verification

WORK HISTORY

RECRUITMENT MANAGER (CUSTOMER SERVICE) NATIONAL VISION ADMINISTRATORS

08-200*-**-****

• COORDINATED ALL DEPARTMENT FUNCTIONS FOR TEAM OF 9 EMPLOYEES.

• VERIFIED AND LOGGED IN DEADLINES FOR RESPONDING TO DAILY INQUIRIES.

• COORDINATED MEETINGS WITH OTHER DEPARTMENT MANAGERS

• SERVED AS MAIN LIAISON BETWEEN SALES AND ENGINEERING STAFF.

• CONTACTED PROVIDERS TO DISCUSS STATUS OF REBILLING AND REIMBURSEMENT PROCESS TO

CUSTOMER SERVICE AGENT (ORDER ENTRY) GSK (FORMERLY BLOCK DRUG)

06-1998 TO 06-2003

• IMPLEMENTED UPDATED ONLINE COLLECTION PROCEDURES FOR PAYMENT,

• INCREASING ON-TIME PAYMENTS BY 25%.

• MANAGED INCOMING AND OUTGOING CALLS FOR BUSY MEDICAL OFFICE.

• Verified and logged in deadlines for responding to daily inquiries

EDUCATION

COMPUTER SOFTWARE

WORLDWIDE EDUCATION SERVICES, JERSEY CITY, NJ

November 2001

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