Customer Service Manager

Catherine Kelley

**** ****** ***., *******, *****, 79423 806-***-**** **********@*****.***

Objective

As a recent MAS graduate, with a specialization in HR management, I am seeking an administrative position within the human resource field. Offering 2+ years of experience effectively assisting my Business Manager in human resource duties and tasks. I have expertise in employee relations, coaching, and training. Highly driven to achieve company goals.

Experience and Qualifications

Highly organized and efficient in a fast paced environment where multitasking is a must.

Able to help others reach their goals through encouragement and mentoring.

Able to prioritize effectively to accomplish any objective with creativity, enthusiasm and humor.

Able to prepare and present effective presentations.

Proficient in MS Word, Office, & Excel, as well as Marketron, Vcreative-PPO, and Wide-Orbit-playlist editor. I also have much experience and knowledge to contribute to an administrative position.

Able to establish a rapport with both clients and colleagues.

Teachable and open to learning new things.

Education

October 2015

MAM: Human Resource Management Wayland Baptist University Lubbock, Texas

November 2012

Bachelor of Arts and Management: Business Wayland Baptist University Lubbock, Texas Professional

Experience

Currently employed with Alpha-Media in Lubbock, Texas

Traffic Supervisor

Responsible for Producing, reconciling, and posting the daily commercial programming log. Management of Department Importing, order entry and revisions to orders scheduling and finalize commercial copy and merging between the Marketron and Wide Orbit systems. Maintaining and distributing daily logs and traffic reports, sales activity, and pacing to appropriate managers in a multi-station environment. Working closely with the sales team and management to ensure effective communication.

Working in a constantly changing, fast-paced environment with a high degree of flexibility and ensuring that all daily production is completed each close of day.

Responsible for keeping records of the current inventory and earnings for four stations and their daily earnings. Balancing and tracking dollar amounts in the 10 million dollar range.

Assisting with the performance of various HR functions including performing credit checks for different business, preparing and distributing job postings, being knowledgeable of current hr legislation, and distributing important benefits information company wide and recording receipt of such materials.

Physicians Network Service, Lubbock, TX

Commercial Billing Operator

Responsible for all facets of medical billing and accounts receivable management including charge entry, payment posting, customer service and follow-up in accordance with practice protocol with an emphasis on maximizing patient satisfaction and profitability. Responsible for reviewing the patient demographic information at the time of charge entry to ensure accuracy and to provide feedback to the other front office staff regarding patient registration. Responsible for reviewing the physician’s coding at the time of charge entry to ensure accuracy, timely payments, and to maximize revenue. Responsible for submitting insurance claims both electronically once per day and on paper semi-weekly.

Responsible for collecting payments from insurance companies and patients to ensure effective cash receipts and profitability. Research and take actions necessary to resolve all claims. Ability to post payments.

International House of Pancakes, Lubbock, TX. & Abilene, TX.

Manager on Duty – Server

Responsible for up to 30 staff members at restaurant with a combined capacity of 180. Have assisted in performing monthly inventories of supplies and equipment, also responsible at times for scheduling up to 30 staff members.

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