housekeeping supervisor

Loreta Adomaitiene

*** ******* *****

Williamsburg, VA 23188

Phone: 757-***-****

*******@*******.***

Employment History:

Manager of Housekeeping

**/****-******* ********* ****** Patrick Henry Square

315 York Street, Williamsburg, VA

Ensuring standard operating procedure (SOP) compliancy in all regards of the Housekeeping department

Ensuring that Quality Assurance (QA) standards are above average, resulting in passing audit scores

Ordering supplies, equipment, linens, and guest amenities while meeting approved budget guidelines

Maintaining the housekeeping keys and inventory systems in compliance with QA guidelines

Assisting with the hiring and training of all Housekeeping personnel

Responsible for handling guest complaints or concerns (related to housekeeping) in a quick and efficient manner

Overseeing the correct reporting and storage of lost, found, and missing items

Responsible for maintaining a safe working environment

Ensuring a professional relationship with other departments

Supervisor of Housekeeping

06/2014-11/2014 Bluegreen Resort Patrick Henry Square

315 York Street, Williamsburg, VA

Inspect work performed to ensure that it meets specifications and established standards

Communicate with resort staff to ensure proper performance and procedures

Ensure cleanliness of the resort

Supervisor of Housekeeping

06/2010 – 06/2014 Colonial Williamsburg / Williamsburg Inn & Lodge

310 S England St, Williamsburg, VA

Plan and prepare employee work schedules

Coordinate activities with other departments to ensure that services are provided in an efficient and timely

manner

Inspect work performed to ensure that it meets specifications and established standards

Perform or assist with cleaning duties as necessary

Confer with staff to resolve performance and personnel problems, and to discuss company policies

Establish and implement operational standards and procedures for the departments supervised

Investigate complaints about service and equipment, and take corrective action

Maintain required records of work hours, budgets, payrolls, and other information

Inspect and evaluate the physical condition of facilities to determine the type of work required

Check and maintain equipment to ensure that it is in working order

Supervisor of Housekeeping

2007 - 06/2010 Powhatan Plantation

3601 Ironbound Road, Williamsburg, VA

All related tasks to Supervising Staff for Housekeeping for a 900 unit resort

Inspected 40 units per day

Housekeeping Supervisor/ Maintenance Dispatch & Warehouse

11/2003 - 03/2007 Wyndham Resort

201 Kingsgate Parkway, Williamsburg, VA

All related tasks to Housekeeping Supervisor for a 600 units; 40 units per day

Maintenance Dispatch & Warehouse

Assisted Supervisor in all tasks and obtaining equipment/parts

Monthly Inventory

Operate Golf Cart

Education and Training

Issuing Institution Location Qualification Course of Study

University of Music Siauliai, LT Bachelor's Degree Music

#16 High School Siauliai, LT High School Diploma General High School Curriculum

Certification Title Issuing Organization Completion Date

Honors & Activities

Letter of Commendation from Powhatan Resorts for Excellent Customer Service and a job well done

Professional Traits

Consistently Punctual

Reliable, Dependable

Calm, Relaxed Demeanor

Conscientious, Caring, Kind

Excellent Customer Service (no complaints)

Successful Interactions and Communications

Specialized Customer Service Skills

Polite, Courteous

Pay Attention to Detail

Accurate and Accountable

Leader / Trainer / Monitor

Efficient with time, materials, equipment

Problem Solver, Troubleshooter

Follow all rules, regulations, procedures, methods, policies, codes, instructions, laws

Contact this candidate