LaToya Finch

Sr. Customer Service Specialist

Independence, MO

acwl7h@r.postjobfree.com - 816-***-****

To obtain full time employment in a customer

service position with advancement opportunities.

To exceed all customers Service needs by providing excellent customer service. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Fruad Case Processor

US Bank - Overland Park, KS - April 2016 to Present Process fraud claims

Account Service Representative

US bank - Overland Park, KS - April 2014 to Present Responsibilities

Process payments

Assist over the road truck drivers with fuel and cash advances. Accomplishments

I received multiple awards for perfect quality review scores, audit scores and customer satisfaction Senior Customer Service Representative

FedEx - Overland Park, KS - September 2012 to November 2013 Responsibilities

Assist customers with tracking packages, process payments, follow up on claims and issuing refunds and credits

Suspended Billing Rep

Apria Healthcare - Overland Park, KS - May 2010 to January 2012 Performs follow-up on outstanding Certificates of Medical Necessity (CMNs), prescriptions and processes renewal CMNs/prescriptions through the use of suspended billing reports. Maintain and monitor follow up system to confirm that action takes place per Apria "best practices". Process, review and mail prescription and/or CMNs to physicians for signature. Requests adjustments on accounts and recommends necessary changes to supervisor.Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".

Customer Service Advocate

Randstad - Overland Park, KS - November 2009 to February 2010 Provide assistance Doctors, Nurses, pharmacist and patients with prescriptions and prescription insurance. Resolved all customer issues with a one call resolution approach. On site at Prescription Solutions.

Customer Service representative

Tac World Wide - December 2008 to April 2009

Assist tax payers with federal and state refunds, Document and resolve all complaints and concerns. Tele Interviewer I

Quest Diagnostic - Lee's Summit, MO - August 2007 to August 2008 Completing medical history interviews over for life and disability insurance. Reviewing and analyzing information for the tele-underwriter. Customer Service Specialist/ Sales Representative

Accent Marketing Group - Kansas City, MO - September 2006 to April 2007 Handling calls to resolve all of clients request and complaints. Adding and removing features for clients account.

Contact clients to offer a variety of promotions to obtain a renewal of their contract. Information Associate

Saint Luke's Hospital - Kansas City, MO - August 2005 to January 2006 Answer multiple phone lines, Enter patient charges, and prescription request. Medication knowledge, Update patient charts, Nurse Board and assist all floor staff with patients. ADDITIONAL INFORMATION

10-key experience, type 45 wpm, medical terminology, prescription knowledge, insurance experience, alphanumeric and numeric data entry and filing, computer, literate, clerical skills, receptionist, experience, sales skills, team player, interpersonal skills, punctual, excellent problem solver, critical and deductive thinking skills.