Customer Service Project Manager

JORDAN TABB

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IT Project Manager

DEVELOPMENT ENTERPRISE IMPLEMENTATIONS

Work with department heads/ county executives of stockpiles, office spaces and garages to determine their needs for new hardware rollouts and e-pay roll

Work with department heads/ county executives of stockpiles, office spaces and garages to determine their needs for training

Work with department heads/ county executives of stockpiles, office spaces and garages to determine their needs regarding staff computer literacy

Work with department heads/ county executives to determine problem areas and find the means to remedy any issues that impact success

Work with department heads/ county executives of stockpiles, office spaces and garages to determine their needs for training and development

Work with department heads/ county executives of stockpiles, office spaces and garages to determine dates for testing and Q/A as well as on going trainings to keep mechanics up to date

Career Progression

PennDOT (Allentown, PA), Project Manager, 2015 to 2016

St. Luke’s Hospital (Allentown, PA), Desktop support/ technician, 2015 to 2015

LVHN (Allentown, PA), Desktop support/ technician, 2015 to 2015

Nutrisystem (Fort Washington, PA), Help Desk support II, 2014 to 2015

PA Virtual Charter School (King of Prussia, PA) Desktop support/ technician, 2014 to 2014

AAR Corp (Garden City, NY), Desktop support/ Network Administrator, 2007 to 2014

Skills Summary

System Migrations/Integrations

Enterprise wide Implementations

Project Scheduling

Testing/QA/Rollout/Support

MS Office Proficient

Network Administration

Active Directory

10 Years’ worth of knowledge and customer service experience for medium sized businesses to fortune 500 companies

Achievement Highlights

Management and maintenance of several garages’ hardware and software installation/patching for PennDOT in the Lehigh Valley, as part of cradle to grave operations in their IT department for that district.

Anticipated and managed change effectively in an ever evolving business environment.

Early Career

AAR Corp (Garden City, NY), Desktop support/ Network Admin, 2007 to 2014

Network administrator for a 300 end user environment

Strong focus on hardware maintenance, router/ printer installations and software support, TCP/IP printers and networking, general printer maintenance such as toner and roller replacement and copier maintenance

Experienced with group policy, active directory, Proficient with MS Office, Norton Ghost, remote desktop

Helpdesk Tier I & II support, general knowledge of best practices, software research and troubleshooting

Facilitate desktop maintenance, assembly and deconstruction, record keeping by use of excel spreadsheets

Aid the end user usually at their desk to identify and solve most issues if phone support was not enough

Facilitate network administration functions such as creation of user accounts, password maintenance, creation of groups and mailing lists, assigning IP addresses to various types of equipment

Configure technician computers to work properly and to company guidelines

Actively migrating users from XP to win7

Create images with Norton ghost that are uploaded to portable storage that are used to reimage workstations

Troubleshoot Dell and lenovo hardware

Remotely access work stations for application troubleshooting

Education

December 2012 Nassau Community College Garden City, NY; Associate in Science

Other knowledge Sets

Proficiency with MS Office 365

networking PC and TCP/IP printers, Skilled Help Desk Technician with 10 years of experience providing PC and Client/Server technical support for a medium sized business,

PC assembly, system integration, technical support, customer service helpdesk,

Troubleshooting of hardware and software problems with PCs and some mobile devices, hardware maintenance, Windows XP, Windows Vista, Windows 7, Win2000 Server,

remote desktop support

Teamtrack ticket system, Remedy

sharepoint, virtual desktop support, visual basic, technical training on hardware and software to end users, Documented help desk resolutions, and provided overall assistance in daily operations,

Norton Ghost to reimage computers and create images,

McAfee, Cisco Routers and switches,

facilitated the set-up as well as break-down, of equipment on an as-needed basis, Active Directory experience, Network Administrator, periodic software installations, management of outlook archives and printer maintenance.

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