Human Resource Management

Kelly D. Williams

Baltimore, Maryland 410-***-**** ********.*****.*@*****.***

Accomplishments

•Co-created and co-managed the development of a Human Resources Department after a merger of two (2) nonprofit organizations consisting of fifty-five (55) onsite and offsite employees with a combined budget over $65 million.

•Managed an audit and performed a complete overhaul of a Human Resources Department’s filing system and document retention processing of open and closed files containing over three hundred (300) personnel and vendor files.

•Initiated, researched and drafted original and revised employee handbooks and administrative and management policy guideline manuals for five (5) companies/agencies/organizations.

•Co-facilitated and collaborated with leadership and executive management to implement a successful three to five (3-5) year strategic plan after a multimillion dollar merger of two (2) quasi-government nonprofit organizations.

•Served as principal organizer for multiple agencies in employment structure reorganization projects, compensation survey studies and job description census collection and redesign ventures.

•Co-implemented a new electronic payroll system for an over six (6) million dollar workforce budget for over seventy-five (75) onsite and offsite employees, contractors and temporary staff. Lead the design for human resource, ACA reporting, recruiting, onboarding, staff training, performance and benefit management tools in the system.

•Chosen from a pool of over ninety-five (95) employees to perform duties as a Subject Matter Expert for the 2010 Census.

•Collaborated on a confidential project for the Bureau of Census for the 2010 Census that resulted in the processing of over fifty-eight (58) million date forms with an accuracy rate higher than the ninety-eight percent (98%) accuracy level required by the federal government service contract agreement.

•Chosen from a staff of over twenty-five (25) state agency employees to serve as lead on a project for the creation and organization of a new filing system of containing over 10,000 archived wills submitted by Baltimore County citizens - some dating prior to 1920. To date, this filing system is still in use.

•Designed and executed an office project to organize and update all outdated human resource documentation, job descriptions, professional licensures and certifications, as well as the re-training of all staff on compliance standards.

Education

Morgan State University Baltimore, Maryland

Bachelor of Arts

2003

Major: Sociology Concentration: Criminal Justice

University of Baltimore, Baltimore, Maryland

Master of Science

2006-2008

Major: Negotiation and Conflict Management

UMUC

Adelphi, Maryland Master of Science

In Progress

Major: Human Resource Management

Seattle Pacific University, Seattle, Washington

SHRM-CP Certification Exam Prep Course

Winter 2015-Spring 2016

Relevant Professional Experience

Behavioral Health System Baltimore October 2012 to Present

Baltimore, Maryland Human Resources Administrator

•Provides administrative support, document retention and data entry for HRIS database management and personnel files.

•Facilitates as a liaison between employees and benefits providers to ensure effective utilization coverage and positive partnerships.

•Manages and facilitates all cradle to grave recruitment, onboarding and exit interview functions for the entire organization.

•Administers and coordinates open enrollment and benefit management activities for entire staff and termed employees.

•Investigates incident reports and generate workers’ compensation insurance claims.

•Manages and facilitates all meetings and decisions relating to health benefits and wellness committee.

•Serves as first point of contact regarding employee relations matters.

•Administers staff professional development and compliance trainings.

•Maintains records and files all claims for FMLA, COBRA, ACA, ADA, EEO, WCC and OSHA compliance.

•Monitors laws and regulations involving Human Resources; keeps current with industry trends and serves as subject matter expert; informs Director of Human Resources of industry laws, changes and/or trends.

•Reviews bills for accuracy and processes for payment; resolves any billing discrepancies with carriers and/or payroll.

•Creates and updates job descriptions and job postings and proofs for accuracy and compliance.

•Originates and updates organizational chart, staff directory, emergency contact list and all HR related administrative materials.

•Manages and organizes all company events, seminars, meetings and conferences sponsored by the Human Resources Department.

•Manages Human Resources Department when Director of Human Resources is absent.

Re/Max Greater Metro December 2004 to April 2014

Towson, Maryland Data Analyst/ Administrative Assistant

•Trained and managed office and administrative new hires.

•Researched complex inquires, problems and/or complaints, and initiated appropriate resolutions.

•Prepared statistical reports. Maintained document retention and data entered into office database and other various software used.

Baltimore Data Capture Center (for United States Census Bureau) February 2010 to July 2010

Rosedale, Maryland Temporary Government Contractor

•Monitored that all data submitted to the Bureau of Census was contingent to government policies and regulations.

•Consulted in focus groups for the evaluation of agency provided services. Organized department meetings, events and gatherings.

•Served as an alternate department lead for management and attended meetings on management’s behalf.

•Established and maintained partnerships with executive management, staff, news media, government contractors and stakeholders.

Baltimore County Register of Wills March 2002 to September 2006

Towson, Maryland Deputy Clerk/Court Liaison

•Analyzed probate and trust law and statute updates, estate tax matters, inheritance issues, questionable accounting and claims against an estate, judicial filings against an estate, and various bills passed by legislature.

•Performed legal research and maintained schedules for three (3) judges, one (1) politician and seven (7) department heads.

•Prepared statistical reports, legal paperwork, subpoenas and court judgment orders, correspondences for the office and the Court.

•Served as a liaison between the Orphan's Court and The Register of Wills for work development and information sharing.

•Designed and moderated policies and procedures for case management, judicial processing of cases, mediation framework, etc.

Baltimore County Orphan’s Court January 2002 to March 2002

Towson, Maryland Temporary Office Assistant

•Scheduled court proceedings and monitored sensitive issues on behalf of the judges of the court; served as Court Rep to public.

•Performed clerical and administrative duties and legal research for three (3) judges and other associated offices.

•Advised litigants, clients and attorneys regarding the preparation and filing stages of legal documents for judicial hearings.

•Tracked, calculated and entered payroll into state agency payroll software. Maintained updates to website.

Emerald Estate/Emeritus July 2001 to January 2002

Baltimore, Maryland Business Office Manager

•Co-managed a facility with a staff of over fifty (50) employees. Facilitated training for staff and facility residents.

•Served as staff advisor and as Property Manager in Property Manager’s absence.

•Implemented and executed state and company rules and regulations.

•Operated as main point of contact for the corporate office, legal issues, state audits, licensing and inspections.

•Managed and maintained document retention of all daily procedures and functions for the business office.

Towers & Garden Apartments August 2000 to July 2001

Baltimore, Maryland Property Manager

•Managed staff of seven (7) employees; hired each team member

•Administered and coordinated all human resources and payroll functions for entire office.

O’Leary Property Management August 1999 to August 2000

Baltimore, Maryland Assistant Property Manager

•Supervised and directed staff of ten (10) employees; performed all human resources and payroll functions for entire office.

•Served as Property Manager in Property Manager’s absence and managed all facility and operations and contract negotiations.

Computer Skills

Microsoft Office: Word, Access, Excel, Picture Manager, Publisher, Outlook, PowerPoint, Visio

State Agency Software: Highview, ROW Office Automation Application, Maryland Estate Tax Database

Property Management Software: Tenant Pro, AMSI, FileMaker

ADP Workforce Now HRIS System

iSolved AmCheck HRIS System

Adobe Acrobat

PeopleSoft

Oracle

Internet

Memberships and Additional Skills

Society for Human Resource Management (SHRM)

Chesapeake Human Resource Association (CHRA)

International Association of Administrative Professionals (IAAP)

The National Association of Professional Women (NAPW)

Member of Maryland Program for Mediator Excellence (MPME)

Member of Association for Conflict Resolution (ACR)

Member of Maryland Nonprofits Organization

Member of the Leadership Certificate Program at the University of Baltimore

Speaks Spanish (basic conversational ability)

Certified in Keying From Image, Edit/Audit Resolution and as a Subject Matter Expert

Achieved 40-hour Mediation Training Certificate of Completion

Acquired extensive training in Human Resource Laws and Regulations, HRIS Database Management, Business and Office Management, Document Retention, Compliance and Employee Relations

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